8x8 - Operator Connect issues

Incident

8x8 - Operator Connect issues

Status: closed

Start:

End:

Duration: 1 hour 30 minutes

Affected Components:

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones

Investigating

2026-10-06T08:52:00.0000000Z

8x8 Is currently investigating an issue impacting Operator Connect, causing inbound calls to fail to connect. The issue is related to an external partner providing the related services and we are escalating this with the external party. We are working on resolving the issue and updates will be provided as they become available.

Update

2026-10-06T09:25:00.0000000Z

The investigation of the incident regarding Operator Connect is still in progress. Inbound calls are failing to connect, as the msocswb switchboards are returning a timeout. The issue is being related to the external partner providing the sbc services, and operations is currently investigating this with the external party. Outbound calls and all other functionalities are not impacted.
We apologise for the inconvenience this has caused. Further updates will follow as new information becomes available.

Update

2026-10-06T09:45:00.0000000Z

We continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Resolved

2026-10-06T10:22:00.0000000Z

The incident impacting Operator Connect has been resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.