8x8 Emailm attachment issues

Incident

8x8 Emailm attachment issues

Status: closed

Start:

End:

Duration: 25 minutes

Affected Components:

Americas EMEA Contact Center Contact Center Contact Center ON1 Contact Center UK3 EU4 BC1 EU14 BC2 EU13 EU12 BC3 EU11 EU10 EU5 EU6 EU7 EU8 EU9

Investigating

2026-10-07T11:10:00.0000000Z

8x8 Is currently investigating an issue impacting Contact Center clients in the UK and Canada regions where email attachments selected during a case reply or follow-up are not attached when sent. We are working on resolving the issue and updates will be provided as they become available.

Update

2026-10-07T11:29:00.0000000Z

We have identified the issue impacting Contact Center customers where where email attachments selected during a case reply or follow-up are not attached when sent. We are working on resolving this issue and we will provide updates as they become available.

Resolved

2026-10-07T11:35:00.0000000Z

8x8 has resolved the issue impacting email attachments for Contact Center users in the UK and Canada regions. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.