8x8 - EU10 platform issues

Incident

8x8 - EU10 platform issues

Status: closed

Start:

End:

Duration: 48 minutes

Affected Components:

EMEA Work Calling Contact Center Inbound Outbound Endpoints Contact Center UK3 WorkD (VOD) WorkM (VOM) Deskphones EU10

Investigating

2026-10-07T11:41:00.0000000Z

We are currently investigating an incident affecting Contact Center (CC) in the EU10 B region where provisioning changes are failing. We are working on resolving the issue and updates will be provided as they become available.

Update

2026-10-07T12:14:00.0000000Z

We have found the issue affecting Contact Center in the EU10 B region where provisioning changes are failing. Current investigations shows that the platform is also experiencing issues with login, Agent Workspace and telephony. We are working on resolving the issue and updates will be provided as they become available.

Resolved

2026-10-07T12:29:00.0000000Z

8x8 has resolved the issue impacting the EU10 B platform and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.