CC Telephony issues - US2

Incident

CC Telephony issues - US2

Status: closed

Start:

End:

Duration: 40 minutes

Affected Components:

Americas Contact Center Contact Center US2 NA7 NA8 NA9 NA10 NA17 NA18 NA19 NA20 NA27 NA28 NA29 NA37 NA38 NA30 NA39

Investigating

2026-10-09T13:25:00.0000000Z

8x8 is currently investigating CC inbound telephony issues in the US2 region. We are working on resolving the issue and updates will be provided as they become available.

Update

2026-10-09T13:39:00.0000000Z

We have found the issue causing impact with CC inbound telephony in the US2 region. We are working on resolving this issue as soon as possible and will provide updates as they become available.

Update

2026-10-09T13:50:00.0000000Z

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

Resolved

2026-10-09T14:05:00.0000000Z

8x8 has resolved the issue impacting CC inbound telephony in the US2 region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.