8x8 Telephony and login issues

Incident

8x8 Telephony and login issues

Status: closed
Start:
End:
Duration: 1 hour 23 minutes
Affected Components:
EMEA Contact Center Contact Center PA1 EU31
Investigating

8x8 is currently investigating an issue with the EU31 platform that may impact telephony and logins to Agent Workspace. We are working on resolving the issue and updates will be provided as they become available. 


Update

8x8 has identified the issue affecting the EU31 platform, leading to impact regarding telephony and logins to Agent Workspace. Our engineers are working to resolve this issue and updates will be provided as they become available. 

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Resolved

8x8 has resolved the issue impacting the EU31 platform. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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