2026-10-16T09:27:00.0000000Z

8x8 has identified the issue affecting inbound calling in the UK region, leading to call quality issues such as poor quality audio or silence. Initial checks indicate an ongoing issue with a carrier leading to the aforementioned symptoms. We will continue investigating and provide further updates as they become available.

2026-10-16T09:46:00.0000000Z

We continue investigating the incident affecting one of our Carrier partners in the UK region where customers are experiencing poor call quality, with crackling or silence on inbound calls. Issue can be tracked on their page as well for further information: https://gammagroup.co/support/service-status/. We will provide further updates as they become available and we apologise for the inconvenience this may have caused.

2026-10-16T10:07:00.0000000Z

The latest update of our Carrier partner reads that voice traffic has been rerouted from an interconnect where the fault behaviour was observed. Voice quality stats are encouraging but not in the desired metric they expected. They are now engaging with an upstream carrier on the fault and the next update is expected at 11:00 UTC. We apologise for the inconvenience this may have caused.