8x8 Support Portal Issues

Incident

8x8 Support Portal Issues

Status: in progress
Start:
Affected Components:
Americas EMEA APAC 8x8 Website 8x8 Website 8x8 Website
Identified

8x8 has identified an issue causing our Support portal and chat channels to be inaccessible. We are currently investigating and will provide regular updates. If you require 8x8 Support, please call us. Our Support numbers are available at https://help.8x8.com/docs/contact-8x8-technical-support#call-support.

Update

8x8 has identified this as an issue with our vendor. We have escalated to them and are following up for updates. We apologise for any inconvenience caused.

Update

We are seeing some recovery, but are continuing to follow up with our vendor for confirmation. We will provide further updates as they become available. We apologise for any inconvenience caused.

Update

8x8 continues to follow up with our vendor for full resolution. We will continue to provide regular updates. We apologise for any inconvenience caused.

Update

8x8 is seeing additional services recover. We will continue to monitor and follow up with our vendor for full resolution. We will provide updates as they become available. 

Update

8x8 has tested and determined that recovery has taken place for the affected Support Portal Issues. Please expect the next update in within the next hour as we are continuing to monitor and follow-up with our vendor for official confirmation.

Update

8x8 is continuing to monitor and rely with our vendor in order to receive follow-up updates. We will provide our next update within the upcoming 2 hours.