VCC Calling issues when Live Summaries are enabled

Incident

VCC Calling issues when Live Summaries are enabled

Status: closed

Start:

End:

Duration: 56 minutes

Affected Components:

EMEA Contact Center Contact Center UK3 EU4 EU14 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9

Investigating

2026-10-29T10:38:00.0000000Z

8x8 Is currently investigating a VCC calling issue where inbound and outbound calling is failing when Live Summaries are enabled. Initial investigation shows that disabling Live Summaries is a successful workaround. We are working on resolving the issue and updates will be provided as they become available.

Update

2026-10-29T11:00:00.0000000Z

We have found the issue impacting VCC calling where inbound and outbound calling are failing when Live Summaries are enabled. Investigation shows that the issue is related to an ongoing outage with a carrier partner that supports the Live Summaries feature. As a workaround, customers can disable Live Summaries to restore call connectivity. We will continue investigating the issue and further updates will be provided as they become available.

Update

2026-10-29T11:16:00.0000000Z

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Resolved

2026-10-29T11:34:00.0000000Z

Our partner has resolved the issue impacting VCC calling with Live Summaries enabled and calls are now connecting successfully with the feature enabled. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.