8x8 - Calling issues via MS Teams endpoints

Incident

8x8 - Calling issues via MS Teams endpoints

Status: closed

Start:

End:

Duration: 28 minutes

Affected Components:

EMEA Work Calling Endpoints WorkD (VOD) WorkM (VOM) Deskphones

Investigating

2026-11-06T09:21:00.0000000Z

8x8 Is currently investigating an issue impacting inbound and outbound calling via MS Teams endpoints. We are working on resolving the issue and updates will be provided as they become available.

Update

2026-11-06T09:35:00.0000000Z

We're actively investigating the issue impacting inbound and outbound calling via MS Teams endpoints. A fix has been deployed and while some recovery has been noticed, we're still seeing intermittent issues being present. We continue troubleshooting and further updates will be provided as they become available.

Resolved

2026-11-06T09:49:00.0000000Z

8x8 has resolved the issue impacting impacting inbound and outbound calling via MS Teams endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.