8x8 UK region call connectivity issues

Incident

8x8 UK region call connectivity issues

Status: closed
Start:
End:
Duration: 2 hours 34 minutes
Affected Components:
EMEA Contact Center Contact Center UK3 EU4 EU14 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9
Investigating

8x8 is currently investigating network connectivity issues that may be causing intermittent call completion or quality issues for some calls in the UK Region. We are currently investigating and will provide updates as they become available. 

Update

Our engineers are currently working to resolve the issue as a matter of urgency. 8x8 has observed potential ISP route degradation and is working to mitigate. We will continue to provide updates as they become available. 

Update

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Update

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. 8x8 operations team is currently working to take action to address the root cause. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

Monitoring

8x8 has completed mitigation efforts, and monitoring indicates that call routing has returned to normal performance. We continue to monitor the system to confirm full resolution. If you are still experiencing issues, please contact support for further assistance. Further updates will be provided as available once resolution is fully confirmed.

Resolved

8x8 has confirmed resolution and we are performing a full root cause analysis investigation. We apologize for the interruption

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