8x8 Email channels not pulling emails

Incident

8x8 Email channels not pulling emails

Status: closed
Start:
End:
Duration: 53 minutes
Affected Components:
EMEA Contact Center Contact Center UK2 Contact Center LH1 Contact Center UK3 Contact Center PA1 Contact Center Login Authentication Services and Administration Portal EU2 EU4 EU3 EU21 EU14 EU31 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9
Investigating

8x8 Is currently investigating an issue where emails are not being distributed into their channels . We are working on resolving the issue and updates will be provided as they become available.


Update

8x8 has identified the issue causing emails to not be distributed into their channels. We are working to resolve this issue and updates will be provided as they become available.

Update

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Update

We are doing our very best to get the issue that is impacting email channels resolved as a matter of priority and we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

Resolved

8x8 has resolved the issue impacting email channels and now emails are being successfully distributed. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Copyright (C) 2025.

Register