Contact Center Email issues (Monitoring)

Information

Contact Center Email issues (Monitoring)

Status: in progress
Date:
Affected Components:
Americas Contact Center All Other Services Contact Center Login Authentication Services and Administration Portal
Update

8x8 is investigating potential impact to some customers' Contact Center tenant's ability to pull and send email via their 3rd party email providers. We are currently investigating and will advise if any impact is found. If you are experiencing issues please contact 8x8 Support to troubleshoot. We'll provide updates as they become available. 

Monitoring

8x8 has confirmed an impact to Microsoft-hosted email inboxes. For real-time updates, please follow Microsoft directly via their status messaging or online portals. We will be monitoring closely to confirm reconnection with 8x8 once Microsoft has restored service.

https://x.com/MSFT365Status

Monitoring

For customers utilizing Microsoft Teams integrations with 8x8 who are unable to use the integration due to reported Microsoft issues: Direct 8x8 telephony remains available without impact via a web browser. Users can still log in directly to the 8x8 Work Web interface to make and receive phone calls. Please see the details in the knowledge article below.

https://docs-alt.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/about-the-web-app.htm