Account Manager (AM)
8x8 is investigating reports of intermittent login failures to several 8x8 web application including 8x8 Contact Center and Admin portals. We have operations team investigating and will provide updates as they become available.
8x8 has resolved the issues affecting these web services. All functions and logins are now behaving normally. Root cause is being investigated and we apologize for the inconvenience.
We are investigating reports from a small subset of customers who are experiencing issues with users password resets.
Engineers are currently investigating.
If you have such an issue please raise a case with 8x8 support and the engineers can manually set a password until the issue is resolved.
We apologise for any inconvenience that this may be causing.
8x8 engineering and operations teams have identified the issue for the affected users and fully resolved it.
If you are still encountering issues with password reset please raise a case with 8x8 support.
We apologize for the the inconvenience on his matter.
We are aware of issues with our Admin Console and Account Manager console not loading, our engineers are currently looking into this issue. We apologise for any inconvenience that this may be causing.
Our engineers have resolved this issue and have restored full service, customers can now access Admin Console and Account Manager. We apologise for the inconvenience that this has caused.