SMS
8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available.
8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.
A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.
https://status.8x8.com/incident/620553
8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.
8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally. We are currently performing a full root cause analysis and we apologize for the interruption.
8x8 is currently investigating issues with some customers having new logins fail when utilizing two factor authentication via email or SMS. Users are instead being directed to blank screen. Other authentications methods such as 3rd party Single Sign on are operating normally. 8x8 has resources engaged and will provide updates as they become available.
8x8 has resolved the issue causing the logins failures with two factor authentication. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.