EU21
8x8 is investigating potential performance issues with Contact Center cluster EU21 in the EMEA region. We are currently mitigating the issue and will provide updates as they become available.
8x8 has confirmed all performance metrics are back to normal and any symptoms experienced should now be resolved. We are investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.
8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.
8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.
Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.
8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed.
8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions.
8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available.
8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.
A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.
https://status.8x8.com/incident/620553
8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.
8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally. We are currently performing a full root cause analysis and we apologize for the interruption.