8x8 has observed that a subset of customer's phone numbers have become out of synchronization with an approved SMS Campaign registry. These users have been unable to send SMS messages successfully to some mobile number destinations. The observed impact is found only in enabled and assigned numbers to an already approved SMS Campaign registry. The impacted numbers can be resynchronized via self-service by disabling and re-enabling SMS for the affected users in your admin console. This knowledge article can guide you through the process. 

8x8 is exploring with our carriers how to reduce the time to process the resynchronization of the impacted numbers. 

If you plan to enable more than 48 phone numbers for SMS please be aware that extra information is required after an SMS Campaign is approved. Details on this topic can be found in this FAQ. Only after submitting the extra information can numbers beyond the first 48 be resynchronized.

If you need assistance on this matter please contact support.

8x8 operations team have begun to resync customer's SMS provisioned numbers over the next 5 business days. Upon completion of this resync all customers impacted by this issue will be resolved.

Reminder: If you plan to enable more than 48 phone numbers for SMS, please be aware that extra information is required after an SMS Campaign is approved. Details on this topic can be found in this FAQ. Only after submitting the extra information can numbers beyond the first 48 be resynchronized or enabled.

8x8 has seen the backlog of number provisioning events completed and all customers should now see full outbound SMS text messages capabilities for eligible ,enabled and campaign assigned SMS phone numbers. If you have not yet seen successful outbound SMS messages, please validate that you have an approved 10DLC Campaign Registry application and in addition a secondary approved application if you plan to enable more than 49 phone numbers.

Below are links on the Campaign registration process and how to increase approved registrations over 48 numbers.

SMS Campaign Registration Admin Console Configuration

SMS Campaign Registration: 48 Number Limitation

If you need assistance validating your SMS status, please contact support to continue to investigate.

8x8 is investigating reports of some customers unable to send SMS message in the US region. Please contact support to troubleshoot further. We'll provide updates if this issue indicates an issue with 8x8 service. 

8x8 has confirmed an issue impacting the ability to send and receive SMS messages via 8x8 Work applications. We are working to restore this ability and will provide updates as they become available. 

8x8 has identified an issue causing SMS messages not to complete and also may be impacting 8x8 Admin Console logins and other login issues to 8x8 Web Services. We are currently investigating and working to restore full functionality. 

8x8 has monitoring and have seen our mitigation fully resolve the issue. A full root cause investigation is being performed and we apologize for the interruption. 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of some users unable to login to 8x8 web services. Error message could include an unavailable error or a whitelabel error page. We are working to resolve the issue and updates will be provided as they become available. 

8x8 is still continuing to see some of the symptoms occur with logging in and accessing certain web services. We are working to restore access to all services as soon as possible. Updates will be provided again as they become available. 

8x8 continues to investigate the web services issue. Login and access to services has been restored and are currently stable. 8x8 is still investigating intermittent issues with accessing voicemail and call history in the 8x8 Work Desktop and Mobile applications. We will provide updates once all the services are back to normal.

8x8 operations teams continue to investigate intermittent lingering symptoms impacting ability to login and includes impact to certain web services in the 8x8 work mobile and desktop applications such as call history, SMS, and voicemail access. We are continuing to work on resolving and will provide update as they become available. 

Currently all symptoms have subsided and systems are performing normally. 8x8 continues to investigate the root cause and will remain engaged until systems are stable. We again apologize for the inconvenience and will post new updates as they become available. 

Resolved messaging to status page: 8x8 has returned stability to all systems and any symptoms observed are now resolved. The root cause is being investigated to ensure stability remains as it is. We apologize for the inconvenience this has  caused.