Americas SSO SMS Service portals Admin Console (AC)

8x8 is investigating reports of some customers unable to send SMS message in the US region. Please contact support to troubleshoot further. We'll provide updates if this issue indicates an issue with 8x8 service. 


8x8 has confirmed an issue impacting the ability to send and receive SMS messages via 8x8 Work applications. We are working to restore this ability and will provide updates as they become available. 


8x8 has identified an issue causing SMS messages not to complete and also may be impacting 8x8 Admin Console logins and other login issues to 8x8 Web Services. We are currently investigating and working to restore full functionality. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
8x8 has mitigated the issue and seen seen performance return to normal. SMS messages and all logins to web services should be be operating as normal. We are currently monitoring and will post a final message to close the incident momentarily. 

8x8 has monitoring and have seen our mitigation fully resolve the issue. A full root cause investigation is being performed and we apologize for the interruption. 

Americas SMS
[closed] 8x8 has discovered that some MMS messages are not being received correctly. Customers will receive an error saying will not be able to download the attachment or file. 8x8 is working with our SMS/MMS carrier to investigate this issue. We will update when more info is available

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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8x8 is investigating reports of some users unable to login to 8x8 web services. Error message could include an unavailable error or a whitelabel error page. We are working to resolve the issue and updates will be provided as they become available. 


8x8 is still continuing to see some of the symptoms occur with logging in and accessing certain web services. We are working to restore access to all services as soon as possible. Updates will be provided again as they become available. 


8x8 continues to investigate the web services issue. Login and access to services has been restored and are currently stable. 8x8 is still investigating intermittent issues with accessing voicemail and call history in the 8x8 Work Desktop and Mobile applications. We will provide updates once all the services are back to normal.


8x8 operations teams continue to investigate intermittent lingering symptoms impacting ability to login and includes impact to certain web services in the 8x8 work mobile and desktop applications such as call history, SMS, and voicemail access. We are continuing to work on resolving and will provide update as they become available. 


Currently all symptoms have subsided and systems are performing normally. 8x8 continues to investigate the root cause and will remain engaged until systems are stable. We again apologize for the inconvenience and will post new updates as they become available. 


Resolved messaging to status page: 8x8 has returned stability to all systems and any symptoms observed are now resolved. The root cause is being investigated to ensure stability remains as it is. We apologize for the inconvenience this has  caused.