Work Calling
8x8 is investigating reports from customers who are unable to access and playback media such as voicemails and call recordings in the US region. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is a performance issue causing the affected media from becoming available in the affected 8x8 Applications and Analytics products. We are currently working to resolve and will continue to provide updates as they become available.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Calls and voicemails are still being recorded, however availability for playback is being delayed. Voicemails are still able to be retrieved directly from any 8x8 phone by following these instructions. Retrieving voicemails from 8x8 phones
We will provide further update as they become available and we again apologize for the inconvenience.
8x8 has worked with its media hosting provider and has restored normal performance to media playback. New media recordings and voicemails recorded should now be made available for playback in real-time. Older media files recorded earlier in the day may still not be available while they are being processed. 8x8 will post a final update once all media is processed and available to fully resolve the issue and expect this to be competed in the next 2-4 hours.
As a reminder, all 8x8 Work voicemails are available for playback directly from an 8x8 endpoint following the instructions below.
8x8 is seeing where old voicemails are not showing up under the voicemail list in the 8x8 for Work Apps (Mobile and Desktop). Engineering is investigating and we will update as more information becomes available.
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve
The issue is resolved with the older VM not showing in the 8x8 Work applications as well as the issue with Recordings not displaying in the Contact Center monitoring tab. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Support has reported an issue regarding an inbound telephony issue with phone number in western Canada. We are working with that carrier currently and we will continue to give updates as they come available.
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 support has observed that a new Windows 11 update rolling out to users has caused 8x8 Work Desktop applications to experience high jitter resulting in degraded call quality. 8x8 has isolated to the recent Windows 11 24H2 update. Customers that have the ability to uninstall this feature should do so to restore normal call quality while a more permanent resolution could be developed. More details can be found in this KB article. Updates will provided in the article as they become available.
Knowledge Article for Windows 11 24H2 update causing call quality
8x8 is currently investigating a performance issue with the 8x8 Meetings service in the South American region, which may cause quality issues. We are working on resolving the issue, and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Meetings service in the South American region, which may be causing quality issues. We continue working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the 8x8 Meetings service. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of voicemail transcription for voicemails not being available. In addition the email notification and attachment is not being received for these voicemails. The voicemail is still available for playback in the 8x8 Work Desktop and Mobile applications and can also be retrieved directly from an endpoint itself. Instructions on how to retrieve are found in this link: Retrieving Voicemails. There is no impact to any other calling functions at this time.
We are currently investigating the transcription ad email issues and will provide updates as they become available.
8x8 has resolved the issue causing voicemails to not be transcribed and emailed. Any new voicemails left are now properly being transcribed and emailed in realtime. A backlog of unprocessed voicemails for transcription are being processed and should be completed and sent in the next 3 hours.
We are performing a full root cause analysis and we apologize for the interruption.
8x8 is investigating reports of incoming voicemails left on 8x8 Work extensions not sending email notifications. The voicemails are being recorded successfully and made available for retrieval from each extension directly and also in the 8x8 Mobile and Desktop applications. The reported impact is isolated to only voicemail to email notifications not being received. Inbound calls and all other telephony functions are not impacted. We are continuing to investigate and will provide updates as they become available.
8x8 has seen voicemail emails now being sent and received in real time successfully. We are currently sill investigating the root cause and monitoring for full resolution. We apologize for the inconvenience while we continue to work on this issue.
8x8 has confirmed that the issue is resolved for any new voicemails being left as of 9:28 AM PT (12:28 PM Eastern) are now being sent. Voicemails not received via email during the impact window can still be retrieved directly from any extension or 8x8 Mobile or Desktop application. We're performing a full root cause analysis and we apologize once again for the inconvenience.
8x8 Is currently investigating a call connectivity issue with the 8x8 Work Mobile app. This issue is causing the push notification for calls on the 8x8 Work Mobile app to not be displayed. We are working on resolving the issue and updates will be provided as they become available.
8x8 is now seeing service restoration regarding the push notifications for calls not appearing issue impacting the 8x8 Work Mobile app. We will continue monitoring and will provide a final update once we confirm resolution.
8x8 has confirmed that the issue impacting the 8x8 Work Mobile app has been resolved. We are investigating root cause and we apologize for the inconvenience.
8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available.
8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.
8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.
8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has completed the maintenance and the maintenance window is now closed