Work Calling

Americas EMEA Work Calling Work Calling Inbound Inbound Outbound Outbound Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkM (VOM) Deskphones Deskphones
 

8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 


 

8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

 
8x8 has identified the issue impacting inbound and outbound on the 8x8 Work endpoints. We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.
 

8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.

 

8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas Work Calling Inbound Outbound
 
8x8 will be performing network maintenance on the infrastructure in our US region. The maintenance window begins on Saturday, April 6, at 10PM Eastern (7PM Pacific) and will be for approximately 3 hours. We do not anticipate any service impact; however, if we do encounter any issues, there will be a short period of service impact as we roll the changes back.


 

8x8 has completed the maintenance and the maintenance window is now closed

Americas Work Calling Inbound Outbound
 

8x8 is investigating an issue with connectivity with some 8x8 services. We are currently investigating and will provide updates as they become available. 

 

8x8 has resolved the issue impacting connectivity and some inbound and outbound calls and other 8x8 services. We are performing a root-cause investigation and we apologize for the interruption.

Americas EMEA APAC Work Calling Work Calling Work Calling Outbound Outbound Outbound
 

8x8 is currently investigating an issue where callers are unable to dial Romanian numbers. We are working with our underlying carriers and will provide updates as soon as they are available.

 

8x8 has identified and resolved the issue making callers unable to dial Romanian numbers. We apologize for the inconvenience.

Americas EMEA APAC Work Calling SSO SSO SSO Endpoints WorkD (VOD)
 

8x8 is investigating reports of login failures to 8x8 Web services via login.8x8.com. Chat and presence in the 8x8 work applications have also been reported to not be properly functioning or loading. We'll provide updates as we confirm and validate the reports. 

 

8x8 has confirmed impact to 8x8 Work logins to web and application logins as well as some performance issues with 8x8 Work chat, presence and overall functionality. We are currently investigating and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.  
 
8x8 engineers continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
 

8x8 continues to work towards restoring new logins to 8x8 work and authentication services. All required teams are currently engaged and investigating the cause. Updates will continue to be given when significant updates become available. We apologize the delay in resolving this issue.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has identified the cause and has performed some mitigation that has improved login success. We're continuing to confirm and monitor and will provide an update once we confirm the mitigation has been successful. 

 

8x8 has confirmed that logins have been successful since mitigation has been applied. We currently expect all symptoms to be resolved. We are continuing to monitor for stability and will provide further updates once we confirm full resolution to close out this alert. 

 
8x8 has monitored and confirmed that its mitigation has resolved the issues with logins and 8x8 Work desktop and mobile performance. We are performing a full root cause analysis and we apologize for the interruption this has caused.
Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 

8x8 will be performing maintenance that will cause 8x8 work Desktop, Mobile, and web clients to not get call history updates for approximately 30 minutes. Inbound and outbound calls will still be completed as normal during this maintenance as there is no impact to call flow. Once the maintenance is complete any calls missed or completed during the 30 minute window will begin to propagate and begin displaying in the applications. 

 
Scheduled maintenance auto-closed.
Americas EMEA Work Calling Work Calling Endpoints Endpoints WorkM (VOM) WorkM (VOM)
 

8x8 is investigating reports of the 8x8 mobile application not presenting new inbound calls. Outbound calls work normally. While we investigate you can utilizes 8x8 Desktop application to receive inbound calls. We'll continue to provide updates as they become available.

 

8x8 has verified an issue causing some mobile devices to not present calls. We are continuing to investigate the root cause and will continue to provide updates as they become available. 

 

8x8 believed it has found the root cause and mitigated the issue that was causing mobile calls to present calls. The issue is now resolved and we are monitoring. We'll provide a final update once we confirm the resolution. 

 

8x8 has confirmed the mitigation resolved the issue. We are now closing this alert and performing a full root-cause investigation. We apologize for the interruption. 

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 

8x8 Is currently investigating an issue where the 8x8 Meetings present symptoms such as connections dropping and audio interruptions . We are working on resolving the issue and updates will be provided as they become available.

 

8x8 has resolved the issue impacting the 8x8 Meetings. If an already existing meeting is in progress and you still happen to encounter difficulties, please set up a new meeting under a new name. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 

8x8 Is currently investigating an issue where the Meetings tab in 8x8 Work is not listing future meetings. We are working on resolving the issue and updates will be provided as they become available.

 

8x8 has resolved the issue impacting the meetings visibility on the 8x8 Work app. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Work Calling Work Calling Work Calling Outbound Outbound Outbound
 

8x8 is currently investigating an issue where callers are unable to dial Singapore numbers. We are working with our underlying carriers and will provide updates as soon as they are available.


 

We are continuing to work with our underlying carriers to address this issue. We appreciate your patience with us and will provide further updates as soon as possible.

 

Our underlying carrier has identified the issue further upstream. We are continuing to work with them towards a resolution. We will provide updates as soon as they become available.

 

Our underlying carrier has resolved the issue. We have seen improvement in call termination in Singapore. If you are still experiencing issues, please contact Support. We apologize for any inconvenience caused.