Work Calling
We have received reports that users newly created and assigned with MS Teams Licensing are not synchronizing to the MS Teams Admin Portal.
We are investigating this issue and will provide updates as soon as we have them.
Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time. We will be in touch as soon as we have a further update.
Our engineering team are working to resolve the issue, in the meantime, our support team will work with the few affected customer to resolve their issue.
8x8 has worked with customers to apply a work around to enabling new users detailed in the Knowledge article below. 8x8 will continue to work on a permanent resolution to this and will update the article once that is completed. If you need any help with the article instructions please contact 8x8 Support to help guide you through this. We apologize for the inconvenience this has caused.
MS teams agent sync manual workaround Article
We have received reports where Microsoft Teams Direct Routing endpoints are failing to register. We are investigating this issue and will provide updates as they become available. If you have access, please use 8x8 Work Desktop/Web/Mobile as a workaround.
We are continuing to investigate the issue with Microsoft Teams Direct routing endpoints. We will provide further updates once they become available. For a workaround, we recommend using 8x8 Work applications. We apologize for any inconvenience caused.
8x8 and it's Integration partner have identified the issue and 8x8 has seen many MS Teams endpoint registration return to normal. We are currently still awaiting full resolution and we will continue to provide updates as they become available.
8x8 has continued to see improvement in MS team endpoint registrations and most customers have confirmed resolution. We are awaiting further confirmation of full resolution and will provide further updates once this is confirmed.
8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption.
8x8 has identified an issue impacting a subset of inbound Canadian numbers. The impacted Canadian numbers may receive a busy signal or other error message. We are currently working with our underlying carrier to resolve and will provide updates as they become available.
8x8 has worked with the carrier hosting the impacted numbers and we have confirmed that the issue is now resolved. Inbound calls should be completing as normal in the Canada region. We are working the carrier to investigate root cause and we apologize for the interruption.
8x8 is currently investigating reports of issues with endpoints being unable to register to 8x8 services. We are currently investigating and will provide more details once we have more details.
8x8 has seen recovery of most customer's endpoints to alternate session border controllers. If you have not seen recovery please contact 8x8 support to continue to troubleshoot. We'll continue to monitor while we confirm full resolution with customers. We apologize once again for the interruption.
8x8 has confirmed that 8x8 endpoint behavior is back to normal for those customers impacted. 8x8 is performing a full root cause investigating and we again apologize for the interruption.
8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports.
8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.
8x8 has identified the issue impacting 8x8 Work Web, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.
8x8 continue their work towards resolving the issue impacting 8x8 Work Web. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
8x8 has resolved the issue impacting the 8x8 Work web. Please note that you may need to manually log off and log back in to the Work web for the changes to take effect. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports from customers who are unable to access and playback media such as voicemails and call recordings in the US region. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is a performance issue causing the affected media from becoming available in the affected 8x8 Applications and Analytics products. We are currently working to resolve and will continue to provide updates as they become available.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Calls and voicemails are still being recorded, however availability for playback is being delayed. Voicemails are still able to be retrieved directly from any 8x8 phone by following these instructions. Retrieving voicemails from 8x8 phones
We will provide further update as they become available and we again apologize for the inconvenience.
8x8 has worked with its media hosting provider and has restored normal performance to media playback. New media recordings and voicemails recorded should now be made available for playback in real-time. Older media files recorded earlier in the day may still not be available while they are being processed. 8x8 will post a final update once all media is processed and available to fully resolve the issue and expect this to be competed in the next 2-4 hours.
As a reminder, all 8x8 Work voicemails are available for playback directly from an 8x8 endpoint following the instructions below.
8x8 is seeing where old voicemails are not showing up under the voicemail list in the 8x8 for Work Apps (Mobile and Desktop). Engineering is investigating and we will update as more information becomes available.
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve
The issue is resolved with the older VM not showing in the 8x8 Work applications as well as the issue with Recordings not displaying in the Contact Center monitoring tab. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Support has reported an issue regarding an inbound telephony issue with phone number in western Canada. We are working with that carrier currently and we will continue to give updates as they come available.
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 support has observed that a new Windows 11 update rolling out to users has caused 8x8 Work Desktop applications to experience high jitter resulting in degraded call quality. 8x8 has isolated to the recent Windows 11 24H2 update. Customers that have the ability to uninstall this feature should do so to restore normal call quality while a more permanent resolution could be developed. More details can be found in this KB article. Updates will provided in the article as they become available.
Knowledge Article for Windows 11 24H2 update causing call quality
8x8 is currently investigating a performance issue with the 8x8 Meetings service in the South American region, which may cause quality issues. We are working on resolving the issue, and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Meetings service in the South American region, which may be causing quality issues. We continue working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the 8x8 Meetings service. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.