WorkD (VOD)

Americas EMEA APAC Work Calling SSO SSO SSO Endpoints WorkD (VOD)
 
[closed]

8x8 is investigating reports of login failures to 8x8 Web services via login.8x8.com. Chat and presence in the 8x8 work applications have also been reported to not be properly functioning or loading. We'll provide updates as we confirm and validate the reports. 

 

8x8 has confirmed impact to 8x8 Work logins to web and application logins as well as some performance issues with 8x8 Work chat, presence and overall functionality. We are currently investigating and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.  
 
8x8 engineers continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
 

8x8 continues to work towards restoring new logins to 8x8 work and authentication services. All required teams are currently engaged and investigating the cause. Updates will continue to be given when significant updates become available. We apologize the delay in resolving this issue.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has identified the cause and has performed some mitigation that has improved login success. We're continuing to confirm and monitor and will provide an update once we confirm the mitigation has been successful. 

 

8x8 has confirmed that logins have been successful since mitigation has been applied. We currently expect all symptoms to be resolved. We are continuing to monitor for stability and will provide further updates once we confirm full resolution to close out this alert. 

 
8x8 has monitored and confirmed that its mitigation has resolved the issues with logins and 8x8 Work desktop and mobile performance. We are performing a full root cause analysis and we apologize for the interruption this has caused.
Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 will be performing maintenance that will cause 8x8 work Desktop, Mobile, and web clients to not get call history updates for approximately 30 minutes. Inbound and outbound calls will still be completed as normal during this maintenance as there is no impact to call flow. Once the maintenance is complete any calls missed or completed during the 30 minute window will begin to propagate and begin displaying in the applications. 

 
Scheduled maintenance auto-closed.
Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 Is currently investigating an issue where the 8x8 Meetings present symptoms such as connections dropping and audio interruptions . We are working on resolving the issue and updates will be provided as they become available.

 

8x8 has resolved the issue impacting the 8x8 Meetings. If an already existing meeting is in progress and you still happen to encounter difficulties, please set up a new meeting under a new name. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 Is currently investigating an issue where the Meetings tab in 8x8 Work is not listing future meetings. We are working on resolving the issue and updates will be provided as they become available.

 

8x8 has resolved the issue impacting the meetings visibility on the 8x8 Work app. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

8x8 has received reports and is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available.

 

8x8 has confirmed the DND issue being present and is now continuing to investigate. Further updates will be provided as they will become available.

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We continue the efforts to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
 

8x8 is now seeing restoration of the service. We continue to work towards full resolution of the issue. Further updates will be provided as they will become available.

 

We continue the investigation to ensure full resolution of the issue. We will provide further updates as soon as they are available.

 

8x8 engineers continue to work towards resolution of the issue. We will provide further updates as soon as they are available.

 
8x8 internal teams continue to investigate the issue to ensure it is resolved. We will provide further updates as soon as they are available.
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has removed the fault and observed the service ever since. The issue has not been reproduced anymore. We will continue to monitor and will provide further updates as they become available.

 

8x8 has resolved the issue impacting the DND status behaviour. 8x8 will continue to monitor and investigate the root cause. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available

 

8x8 have confirmed an issue with toggling DND status. We are continuing to investigate and will provide updates as soon as they are available.

 

8x8 internal teams are currently on an investigation bridge and have performed some mitigation steps and are seeing restoration in functionality. We are still actively investigating to ensure that the issue is fully resolved. We apologise for any inconvenience caused and will provide updates as soon as they become available.

 

8x8 internal teams continue to investigate the issue to ensure it is fully resolved. We will provide further updates as soon as they are available.

 

8x8 has resolved the issue impacting the DND status behaviour. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkD (VOD) WorkD (VOD) WorkD (VOD)
 
[closed]

8x8 is investigating reports from a few of our customers where both the Work Desktop and well as Work Web users are having unexpected changes in their availability status. This is being actively investigated and we will provide updates as they become available.

We would like to apologize for the inconvenience this might be causing!

 

8x8 internal teams are currently engaged on an investigation bridge and are actively working to restore correct functionality of the availability statuses.

Please accept our apologies for the inconvenience and continue monitoring the status of your application. Manually changing the status back to available should allow a few minutes of connectivity before a status change to DND is triggered once again.

 

8x8 teams are continuing the remedial actions to ensure availability status is fixed. We can confirm at this point that not all of the users on the same PBX experience the symptoms - a very small number of users are actively affected and are switched back to DND around every 5 minute mark.

As a workaround, change the status back to Available; this guarantees being able to service calls while on "non-DND" status.

We do apologize for the extra manual steps required to keep the presence up to date and we would like to reassure everyone that we have all of the relevant teams working to find a solution!

 

8x8 Operations team have managed to stabilize the status availability service around 05:20am PST.

If any of your users are still being put on DND on an automated basis past 05:20 PST, please reach out to your Support representative for assistance.

We would like to thank you again for your patience and understanding while our teams have worked on remedial actions!

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 Is currently investigating an issue with the voicemails and call recordings being unavailable in the 8x8 mobile and desktop applications. The media is properly recorded and stored however they cannot be viewed and accessed in the applications. As a workaround voicemails can still be accessed by dialling 555 from your 8x8 work extension. Instructions on accessing your voicemail via your phone are at this link here. We are working on resolving the issue and updates will be provided as they become available.

 

8x8 has identified an issue with voicemails and call recordings displaying in the 8x8 mobile and desktop applications. The media is properly recorded and stored however they cannot be viewed and accessed in the applications. As a workaround voicemails can still be accessed by dialing 555 from your 8x8 work extension. Instructions on accessing your voicemail via your phone are at this link here. Updates on resolution will be provided as they become available. 

 
Our engineers are currently working to resolve the issue. We will continue to provide updates as they become available. 
 

8x8 is continuing to work on restoring call recording and voicemail playback of media files. Updates will continue as they become available. 

 

8x8 has resolved the issue causing media files such as recordings and voicemails.  New recordings and voicemails will be available in near real-time under normal performance metrics. Older recordings and voicemails left during the impact window are processing and be made available in the next few hours. We'll provide a final update once all previously recorded media becomes available. 

 

8x8 has resolved the issue and the voicemails are visible and processed live, with no delay. We are monitoring and investigating the root cause. If you feel that there are still missing voicemails, they can be accessed by dialling 555 from your 8x8 work extension. Instructions on accessing your voicemail via your phone are at this link here. Alternatively, you can reach out to 8x8 Support for further assistance. We apologize for the inconvenience.

Americas Work Calling Endpoints WorkM (VOM) WorkD (VOD)
 
[closed]

8x8 has identified an issue that is intermittently impacting 8x8 Work mobile applications ability to be presented calls and other messages via push notifications to the application. Inbound calls are still able to be received on hard phones and the 8x8 Work Desktop application. Outbound calls are not affected. We will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 is continuing to investigate the issue with calls not being presented in the 8x8 Mobile app. In addition to this symptom,  we are also observing this impacting the ability to change your status in the 8x8 Mobile and Desktop applications intermittently.  We'll continue to provide updates as we work to resolve this issue. 

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has observed the services responsible for mobile notifications and status changes stabilize. At this time it is operating normally and we are currently monitoring. We'll provide a final update to close the incident once we confirm the issue is fully resolved. 

 

8x8 has observed stability and we are now closing this incident as resolved. We are investigating root cause and we apologize for the inconvenience. 

Americas APAC Work Calling Work Calling All Other Services All Other Services Endpoints Endpoints WorkD (VOD) WorkD (VOD)
 
[closed]

8x8 is investigating reports of some contact center customers having calls in queues not being offered to available agents. This also include outbound contact center calls where the transaction is not being offered to Agent Workspace.  We are currently working on this issue. A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue. 

Agent steps:

Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting. 

Below are instructions on how to complete this task. 

https://support.8x8.com/contact-center/8x8-contact-center/agents/Agent_Workspace%3A_Change_Your_Workplace_Number

 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. While we work to resolve this please apply the following solution. 

A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue. 

Agent steps:

Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting. 

Below are instructions on how to complete this task. 

https://support.8x8.com/contact-center/8x8-contact-center/agents/Agent_Workspace%3A_Change_Your_Workplace_Number

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. 

A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue. 

Agent steps:

Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting. 

Below are instructions on how to complete this task. 

https://support.8x8.com/contact-center/8x8-contact-center/agents/Agent_Workspace%3A_Change_Your_Workplace_Number

We apologize for the delay in resolving the issue.

 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue. 

Agent steps:

Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting. 

Below are instructions on how to complete this task. 

https://support.8x8.com/contact-center/8x8-contact-center/agents/Agent_Workspace%3A_Change_Your_Workplace_Number

We apologize for the delay in resolving the issue.

 

8x8 has rolled out mitigation that has confirmed resolution for  AU region contact center tenants. 8x8 is working on applying this mitigation to remaining contact center regions including the US. 

To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

 

8x8 has finished implementing mitigation in all contact center regions. We expect all users to be offered transactions as normal as of 7:15 PM pacific (12:15 PM AEST). We are currently monitoring and verifying confirmation at this time. If you are still experiencing issues with transactions not being offered to contact center agents please contact support to continue troubleshooting. We'll provide a final update once we confirm the mitigation is verified.  

 

8x8 has observed and confirmed resolution for the remaining customers. We are now closing out this incident as resolved and are performing a full root cause analysis on this event. We apologize for the impact this has caused.