Dear Customer,

We have received reports from multiple customers informing us they cannot access the 8x8 Knowledge base or the 8x8 support portal to create support cases.

Our engineering team are investigating this as a matter of urgency to restore service.

Please be aware that all other 8x8 services, such as VCC and telephony, are working correctly and not impacted.

Please call our support team on the numbers below if you require assistance.

We apologise for the inconvenience and thank you for your patience and understanding. 

 US:+1 866-204-8720

UK:  0207-096-6060 

Australia: 1300 088 917

New Zealand:  0800452545

Regards

8x8 support

• Dear Customer,

Please be aware we have implemented a workaround solution to restore service to the knowledge base and support portal.

You should now be able to navigate to the 8x8 knowledge base and support portal, however, you may need to delete cache & cookies or navigate via incognito mode if you experience issues when accessing https://support.8x8.com/.

Thank you for your patience and understanding.

Regards

8x8 support.

8x8 has fully resolved the Knowledgeable and Self Service support ticket creation and tracking is back to normal. We apologize for the inconvenience. 

8x8 is investigating reports of login failures to 8x8 Web services via login.8x8.com. Chat and presence in the 8x8 work applications have also been reported to not be properly functioning or loading. We'll provide updates as we confirm and validate the reports. 

8x8 has confirmed impact to 8x8 Work logins to web and application logins as well as some performance issues with 8x8 Work chat, presence and overall functionality. We are currently investigating and will provide updates as they become available. 

8x8 continues to work towards restoring new logins to 8x8 work and authentication services. All required teams are currently engaged and investigating the cause. Updates will continue to be given when significant updates become available. We apologize the delay in resolving this issue.

8x8 has identified the cause and has performed some mitigation that has improved login success. We're continuing to confirm and monitor and will provide an update once we confirm the mitigation has been successful. 

8x8 has confirmed that logins have been successful since mitigation has been applied. We currently expect all symptoms to be resolved. We are continuing to monitor for stability and will provide further updates once we confirm full resolution to close out this alert. 

8x8 is investigating reports of contact center users reporting the inability to log into the Contact Center Agent Workspace. We are currently investigating and will provide updates as they become available. 

8x8 has isolated the login issue as only impacting US1 America region contact center tenants. The issue is now resolved and we are monitoring. We'll post a further update once we confirm final closure of the incident. Logins should now all be properly authenticating as normal. 

8x8 is investigating reports of some customers unable to send SMS message in the US region. Please contact support to troubleshoot further. We'll provide updates if this issue indicates an issue with 8x8 service. 

8x8 has confirmed an issue impacting the ability to send and receive SMS messages via 8x8 Work applications. We are working to restore this ability and will provide updates as they become available. 

8x8 has identified an issue causing SMS messages not to complete and also may be impacting 8x8 Admin Console logins and other login issues to 8x8 Web Services. We are currently investigating and working to restore full functionality. 

8x8 has monitoring and have seen our mitigation fully resolve the issue. A full root cause investigation is being performed and we apologize for the interruption. 

While the majority of connectivity we see still connected, we do continue to see intermittent connectivity issues for some customers. We'll continue to monitor and provide updates on this issue. 

8x8 is continuing to work to mitigate the intermittent issue impacting DNS records from being resolved. Some customers who have been unable to resolve our status page can follow at this temporary alternate status page link: https://status.8x8.com/incident/446346 . We'll continue to provide updates as we work to fully restore.

8x8 continues to work to restore impact to DNS connectivity causing  login and endpoint registration issues. We've additionally seen symptoms expand to contact center logins and inbound telephony routing. 8x8 has all internal team members working on restoring service.

8x8 has restored service to Contact Center logins and inbound telephony impacting contact center services. We are still investigating and working to resolve issues impacting DNS connectivity affecting endpoints and 8x8 Work logins.  We'll continue posting updates as we work to bring full resolution. 

8x8 is monitoring traffic that is intermittently impacting logins to 8x8 web services and 8x8 endpoints registrations. 8x8 will provide hourly updates or earlier if a significant update becomes available. We apologize for the inconvenience while this incident continues to move towards resolution. 

8x8 continues to monitor the impact to DNS connections. If you experience an error message while logging in to an 8x8 web service, please continue to re-attempt to login. Currently impact is intermittent and you should be able to login in between these periods of DNS connectivity loss. 8x8 operations continues to work on a resolution. 8x8 will provide hourly updates until further notice. We apologize for the inconvenience. 

8x8 has corrected the issues with DNS and all services should be accessible. Please reach out to 8x8 support if you are still experiencing any issues. We apologize for any inconvenience caused.

8x8 is investigating issues with some logins not successfully completing to the 8x8 Admin Console. We will provide an update if confirmed as a service impacting issue.

8x8 has began to receive reports of this also impacting 8x8 logins to login.8x8.com and sso.8x8.com. We are currently investigating these symptoms as well and will provide updates as they occur. 

8x8 has observed full restoration to logins. Logins are no longer affected and we are now monitoring to ensure stability. 

8x8 has monitored and confirmed stability. We will proceed to close this alert and mark it as resolved. We apologize for the inconvenience this may have caused. 

We are aware that you might have experienced issues loading the 8x8 Application Panel.

Please be assured we are doing our very best to minimise disruption time.
We apologise for the inconvenience that this may have caused.

Our Engineering team has resolved the 8x8 Application Panel failure to load as well as the symptoms of end users being unable to login.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.

Support has been monitoring stability from our latest update and we haven't received any additional reports since. We are now going to move this Status Cast incident to Resolved. In case you experience any other issues, please contact Support for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

8x8 has confirmed intermittent login failures to 8x8 Web services including the Admin Console, 8x8 Work Web, and 8x8 Contact Center logins. We are currently investigating and will provide updates as they occur. 

8x8 has observed full restoration to logins. Logins are no longer intermittent and we are now monitoring to ensure stability. 

8x8 has confirmed resolution. We will continue to monitor and do a full root cause analysis. We apologize for the inconvenience this may have caused. 

8x8 has received from a subset of customers reports of not being able to login into sso.8x8.com.
Please ask the agents already logged in to avoid logging out until the issue is stabilised.
We are currently investigating and will provide updates as they become available.
We apologize for any inconvenience caused.

Our engineers have resolved this issue and restored full service.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.

We are aware that you might have experienced issues connecting to 8x8 SSO and or loading various applications from 8x8 Application Panel. 
Please be assured we are doing our very best to minimize disruption time.
We apologize for the inconvenience that this is causing while we work to resolve. 

8x8 has resolved the issue impacting logins into 8x8 web applications.  8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.