8x8 Is currently investigating new reports of agents being unable to place outbound calls. We are working on resolving the issue and updates will be provided as they become available.

Initial findings show this might be linked to a carrier issue, as can be seen at: https://downdetector.co.uk/. We are now engaging with our carriers in order to resolve the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

The outbound calling issue has been confirmed with our carriers. Inbound calling is expected to be working as normal. We will continue to investigate and updates will be provided as they become available.

Our carrier has confirmed that they are working as quickly as possible to resolve the outbound calling issues. Inbound calls and all other systems are running normally. We will continue to provide updates as they become available and we apologize for the inconvenience.

We continue to work with our carriers in order to resolve the issue with calling in the region. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. 

Our Carrier's efforts to restore services are ongoing. Over the past hour, we have observed a small but consistent flow of successful calls, which is a positive development. We will continue to monitor traffic closely and will provide an update by 1700 UTC or sooner if significant changes occur.

Our carrier is continuing its service restoration efforts. We've observed a significant increase in successful outbound calls being completed.

8x8 will continue to monitor this issue and, if new information becomes available, provide another update by 2100 UTC or sooner, and we apologize for the inconvenience.

8x8's Carrier is continuing to investigate the network issue, and traffic monitoring still indicates mixed results with persistent call problems. 8x8 awaits an update from the carrier regarding the progress in resolving the issue.. A further update will be provided by 1400 UCT (0600 PDT) on Saturday, July 26th, or sooner should additional information become available.

8x8 has received updates that carriers have made route changes to assist in restoration of normal call completion rates and have seen an improvement where calling levels are now looking normal. 8x8 and it's carriers will continue to monitor throughout the weekend. Please contact 8x8 Support if you continue to experience calling issues in the region and we ill investigate the call samples to investigate further. A further update will be provided by 09:00 AM UTC on Monday July 28th,  or sooner should additional information become available.

8x8 has seen stability and our underlying carrier has declared resolution. We have received confirmation that outbound calls are completing without issues. We are following up with our underlying carrier for root cause investigation and we apologize for the interruption.

8x8 Is currently investigating reports of agents being unable to place outbound calls, line showing as disconnected when attempting to do so. We are working on resolving the issue and updates will be provided as they become available. 

The outbound calling issue was confirmed with our carriers as being external. Inbound calling is expected to be working as normal. We will continue to investigate and updates will be provided as they become available. 

One of our carriers has confirmed there is an ongoing network incident with one of their partners. Inbound calls are not affected. All other systems are running normally. We will continue to investigate and updates will be provided as they become available. 

We continue the collaboration with our carriers in order to resolve the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We continue the collaboration with our carriers in order to resolve the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has seen stability and our underlying carrier has declared resolution. We have not had any further reports of outbound call completion issues in the region. We are following up with our underlying carrier for root cause investigation and we apologize for the interruption. 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports. 

8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.

8x8 has identified the issue impacting 8x8 Work Web, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.

8x8 continue their work towards resolving the issue impacting 8x8 Work Web. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.

8x8 has resolved the issue impacting the 8x8 Work web. Please note that you may need to manually log off and log back in to the Work web for the changes to take effect. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available. 

8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available. 

8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.

8x8 Is currently investigating an endpoint connectivity issue where the error "Unable to connect to phone service". We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the endpoint connectivity and calls are now working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of customers experiencing connection issues to 8x8 services. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available. 

8x8 has seen connections over the affected ISP improve. 8x8 has already deprioritized the ISP experiencing the issue. We'll continue to monitor and provide a final update once available. 

8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 

8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.

8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is currently investigating an issue where callers are unable to dial Romanian numbers. We are working with our underlying carriers and will provide updates as soon as they are available.

8x8 has identified and resolved the issue making callers unable to dial Romanian numbers. We apologize for the inconvenience.

8x8 has received several reports of calls outbound calls failing from 8x8 Work with the message "your service has been suspended, please contact your service provider". The operations team are currently investigating.

We are pleased to inform you that the 8x8 Operation team has resolved the issue that was affecting a subset of the outbound calls from 8x8 work. Earlier, some users were receiving the message "Your service has been suspended. Please contact your service provider" while trying to make calls. If you are still experiencing any similar issues, we kindly request you to contact the 8x8 Support team for further assistance. We apologize for any inconvenience this might have caused.