Outbound
8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available.
8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.
8x8 Is currently investigating an endpoint connectivity issue where the error "Unable to connect to phone service". We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the endpoint connectivity and calls are now working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating reports of customers experiencing connection issues to 8x8 services. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available.
8x8 has seen connections over the affected ISP improve. 8x8 has already deprioritized the ISP experiencing the issue. We'll continue to monitor and provide a final update once available.
8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available.
8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.
8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.
8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is currently investigating an issue where callers are unable to dial Romanian numbers. We are working with our underlying carriers and will provide updates as soon as they are available.
8x8 has identified and resolved the issue making callers unable to dial Romanian numbers. We apologize for the inconvenience.
8x8 has received several reports of calls outbound calls failing from 8x8 Work with the message "your service has been suspended, please contact your service provider". The operations team are currently investigating.
We are pleased to inform you that the 8x8 Operation team has resolved the issue that was affecting a subset of the outbound calls from 8x8 work. Earlier, some users were receiving the message "Your service has been suspended. Please contact your service provider" while trying to make calls. If you are still experiencing any similar issues, we kindly request you to contact the 8x8 Support team for further assistance. We apologize for any inconvenience this might have caused.
8x8 Is currently investigating an issue with the inbound and outbound calls on the 8x8 Work app. We are working on resolving the issue and updates will be provided as they become available.
8x8 has isolated the issues down to specific PSTN carrier route and have made some changes to mitigate the issue. If you are still experiencing issues please contact support so we can investigate call examples further while we continue to validate the root cause.
8x8 has seen call failure rates improve to normal levels after mitigating routes around the carrier identified. We are currently monitoring and will provide a final update to close out this incident.
8x8 has confirmed resolution and we are performing a full root cause with our carrier. We apologize for the interruption.
8x8 is currently investigating an issue where callers are unable to dial Singapore numbers. We are working with our underlying carriers and will provide updates as soon as they are available.
We are continuing to work with our underlying carriers to address this issue. We appreciate your patience with us and will provide further updates as soon as possible.
Our underlying carrier has identified the issue further upstream. We are continuing to work with them towards a resolution. We will provide updates as soon as they become available.
Our underlying carrier has resolved the issue. We have seen improvement in call termination in Singapore. If you are still experiencing issues, please contact Support. We apologize for any inconvenience caused.
Dear Customer,
We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.
The engineering team is currently investigating.
If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.
Thank you for your understanding
Our engineers are currently working to resolve the issue as a matter of urgency.
We will continue to provide updates as they become available.
Thank you for your patience.
Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.
Dear Customer,
The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.
The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.
Dear Customer,
We have received reports of call completion issues for South Africa destination.
The operations team is currently investigating.
Thank you for your understanding.
Our engineers are currently working to resolve the issue as a matter of urgency.
We will continue to provide updates as they become available.
Dear Customer,
A workaround has been put in place for outbound calls from South Africa allowing for call completion if using an international CLI
8x8 engineers continue to work towards resolution of the issue.
We will continue to provide updates as they become available and we appologize for the inconvenience.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.
We will provide further update as they become available and we again apologize for the inconvenience.
Dear Customer,
Our engineers have resolved this issue and restored full service.
Inbound and outbound calls from and to South Africa are completing correctly.
We apologise for the inconvenience that this may have caused.