Currently 8x8's Knowledgebase and support portal at https://support-portal.8x8.com/ is inaccessible. 8x8 will be working to restore this as soon as possible. All 8x8 production services including voice and digital are operating normally and are not impacted. 8x8 phone, case and chat support is still available if needed.
Create a Case Online:
- Log in to your 8x8 Application Panel.
- Click My 8x8.
- Click Support.
- Click Create New Case, on the right-hand side of the page (just above where your cases are listed).
Engage Chat Support:
- Log in to your 8x8 Application Panel.
- Click My 8x8.
- In the bottom right bottom corner click to engage our Otto chat support.
Engage Phone Support
US
- From within the US: 1-888-898-8733
- When prompted, press 1
- For General Support press 1
- For Technical Support press 2
- For Billing press 3
- For Number Porting press 4
- When prompted, press 1
- From outside the US: 1-408-687-4120
Non-US Regional
- Australia: +61 1300 088 917 (+61 1800 648 574)
- New Zealand: +64 (0)800 452 545
- UK: +44 207 096 6060
- France: +33 1 57 96 03 61
- Japan: +81 3-4578-9032
- Thailand: +66 2 026 8209
- Philippines: +63 2 8271 3494
- Singapore: +65 3158 8675
8x8 is currently investigating issues with contact center email functionality at certain sites. We are currently working to identify and resolve. We'll provide updates as they become available.
8x8 will be performing maintenance to the 8x8 admin console. During this time you may see delays in new changes becoming effective. There will be no impact to existing configurations or call flows. The maintenance window is 9PM to 11PM Pacific.
8x8 currently is experiencing issues answering phone calls via 8x8 phone support channel. If you need immediate support please open a support ticket by visiting your My 8x8 Support portal to engage.
8x8 Support is currently investigating an issue preventing the creation of new support tickets in the My 8x8 support portal. We are currently working to restore this ability. In the meantime you can contact 8x8 Support via chat or phone. 8x8 services are fully operational and not impacted.
8x8 is investigating an impact to a small subset of 8x8 customers who are experiencing silent audio or call drops to Auto Attendants. We are currently working to restore the media files for these services. Outbound calls and inbound calls directly to extensions are working normally. Calls to voicemail boxes with customized greetings have currently reverted to standard default voicemail box messages. If you are experiencing any of these symptoms, please contact 8x8 Support to troubleshoot and receive updates on the progress of the restoration.
8x8 ops and support have been able to restore Auto Attendants for impacted PBX’s. Ring Group, Voicemail, MOH, and Call Queue media files should be playing back default music or greetings instead of their customized versions. We are still in the process of restoring the customized greetings or music. If a customer wishes to restore immediately, they can re-save their RG, CQ, or User settings from the admin console, or re-record any new audio files.
If you observe impact related to the symptoms above please contact 8x8 Support to engage in troubleshooting to restore services to their original configuration.
8x8 is currently investigating an issue with the 8x8 Support Portal knowledge base where the web portal cannot be accessed. We are working on resolving the issue and updates will be provided as they become available.
8x8 is continuing to work to restore the 8x8 knowledge site. 8x8 phone, case and chat support is still available if needed.
Create a Case Online:
- Log in to your 8x8 Application Panel.
- Click My 8x8.
- Click Support.
- Click Create New Case, on the right-hand side of the page (just above where your cases are listed).
Engage Chat Support:
- Log in to your 8x8 Application Panel.
- Click My 8x8.
- In the bottom right bottom corner click to engage our Otto chat support.
Engage Phone Support
US
- From within the US: 1-888-898-8733
- When prompted, press 1
- For General Support press 1
- For Technical Support press 2
- For Billing press 3
- For Number Porting press 4
- When prompted, press 1
- From outside the US: 1-408-687-4120
Non-US Regional
- Australia: +61 1300 088 917 (+61 1800 648 574)
- New Zealand: +64 (0)800 452 545
- UK: +44 207 096 6060
- France: +33 1 57 96 03 61
- Japan: +81 3-4578-9032
- Thailand: +66 2 026 8209
- Philippines: +63 2 8271 3494
- Singapore: +65 3158 8675
8x8 is currently investigating an issue with users being invited to a meeting that seemed to be triggered randomly. 8x8 has mitigated the issue and users will not be able to join the meeting any longer. We suggest that users ignore the meeting invite while we investigate the issue further.
On May 1, 2025, 8x8 began receiving reports of users being invited to a meeting labeled metadatauploader (Official path to the 8x8 meeting being “developmentserver/metadatauploader”). This caused users to be prompted to join the same meeting under that name. 8x8 has since disabled this meeting room. Due to this disabling of the room users will now instead have a system message window pop up.
Furthermore, it is possible to completely disable 8x8’s deep linking functionality through the “Allow meetings to be launched in desktop app” option in the Meetings section of Settings. Note, however, that disabling this feature will make it impossible for users to cross launch meetings in 8x8 Work from calendars and browsers, so 8x8 only recommends that course of action to users who are actively impacted. This can also be disabled in the 8x8 Admin Console under the meetings section for the entire user base for each customer.
8x8 is currently investigating the cause of this trigger event. We will continue to provide updates as they become available. We apologize for the interruption.
8x8 is continuing to investigate the cause of the inadvertent meeting invites. Based on our analysis to date, these meeting prompts are initiated by a client-side process that interacts with a feature in the 8x8 Work desktop application. This feature allows the app to respond to meeting requests, but only when triggered locally. We have confirmed that the meeting requests cannot originate from external sources and can only be initiated within a given customer’s local environment. There is no evidence that any 8x8 applications or systems have been compromised. 8x8 will continue its investigation and provide updates as more information becomes available.
Progress has been made, and 8x8 has deployed a mitigation to all 8x8 Work desktop endpoints to prevent unprompted meeting invitations. Please instruct users to quit and then relaunch the 8x8 Work application to receive this update. Logging out and logging back in will not resolve the issue. As previously mentioned, we have confirmed that the meeting requests cannot originate from external sources and can only be initiated by other processes running on the same user device. We will provide the next update on Monday, May 5th, 2025, by the close of business PDT.
8x8 has identified an issue where a subset of Chinese phone numbers have been disabled due to an order from the Ministry of Industry and Information Technology. We are currently working with our carrier to identify a solution. In the meantime, we can provide alternate Beijing numbers as a temporary solution. Please contact 8x8 Support if you would like to utilize this workaround.
We will provide further updates as they become available from our carriers or the regulatory bodies managing the situation in the region.
8x8 Is currently investigating reports of Suprvice Workspace missing form the application panel. We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the issue causing Supervisor Workspace to be missing from the application panel. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.