8x8 Is currently investigating reports of Suprvice Workspace missing form the application panel. We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the issue causing Supervisor Workspace to be missing from the application panel. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.
8x8 Is currently investigating an issue with VCC where there is no audio on inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available.
8x8 continues to investigate the issue affecting the audio in inbound and outbound calls. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.
We are doing our very best to get this issue resolved as a matter of priority. We will provide further update as they become available and we apologize for the interruption.
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
Our engineers continue working to resolve the issue. We will continue to provide updates as they become available.
8x8 continues to attempt to isolate the cause of intermittent no audio on calls in the EMEA region. There are no reports issues with digital channels such as chat, email or SMS. If a user reports the issue with no audio, please contact 8x8 support with the corresponding transaction ID to aid in the investigation. We apologize for the interruption while we work to resolve this issue.
8x8 has identified an issue causing Supervisor Workspace to not load data and generate a "something went wrong" error.
This issue can be replicated by opening Configuration Manager and Supervisor Workspace afterwards. The same issue is present if the Supervisor Workspace page is already open, Configuration Manager is opened afterwads and the Supervisor Workspace page is refreshed.
A workaround has been found by opening Supervisor Workspace in an incognito window or a different browser.
We are investigating this issue and looking to have it resolved as soon as possible. We apologize for the inconvenience.
8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available.
8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.
8x8 is investigating reports from customers who are unable to access and playback media such as voicemails and call recordings in the US region. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is a performance issue causing the affected media from becoming available in the affected 8x8 Applications and Analytics products. We are currently working to resolve and will continue to provide updates as they become available.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Calls and voicemails are still being recorded, however availability for playback is being delayed. Voicemails are still able to be retrieved directly from any 8x8 phone by following these instructions. Retrieving voicemails from 8x8 phones
We will provide further update as they become available and we again apologize for the inconvenience.
8x8 has worked with its media hosting provider and has restored normal performance to media playback. New media recordings and voicemails recorded should now be made available for playback in real-time. Older media files recorded earlier in the day may still not be available while they are being processed. 8x8 will post a final update once all media is processed and available to fully resolve the issue and expect this to be competed in the next 2-4 hours.
As a reminder, all 8x8 Work voicemails are available for playback directly from an 8x8 endpoint following the instructions below.
8x8 has identified that outbound emails originating from the contact center platform are being blocked by spam prevention filters. This is only impacting tenants in our US2 data center. We have identified the source that has marked the emails in this manner and working to restore normal delivery. The pulling of inbound emails is operational and telephony and other digital channels are not impacted. We'll provide updates as they become available.
8x8 continues to work with the spam filtering services to restore email delivery. We'll continue to provide updates as they become available.
8x8 has been updated that the outbound email traffic is no longer being flagged as spam. 8x8 will be monitoring and will post a final update once fully confirmed.
8x8 support has observed that a new Windows 11 update rolling out to users has caused 8x8 Work Desktop applications to experience high jitter resulting in degraded call quality. 8x8 has isolated to the recent Windows 11 24H2 update. Customers that have the ability to uninstall this feature should do so to restore normal call quality while a more permanent resolution could be developed. More details can be found in this KB article. Updates will provided in the article as they become available.
Knowledge Article for Windows 11 24H2 update causing call quality
8x8 has detected and resolved an issue causing service impact to Contact Center EU11 platform. Any symptoms experienced should now be resolved as of 15:45 UTC. We are investigating root cause and we apologize for the interruption.
8x8 Support is currently investigating reports of some agents intermittently being unable to login to Contact Center agent workspace in the UK region. We are currently working to identify the issue and will provide updates as they become available.
8x8 has confirmed the issue impacting logins on UK Contact Center Customers. We are currently working to restore access to VCC logins. We'll continue to provide updates as they become available.
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
8x8 Is currently investigating an issue with VCC being inaccessible. We are working on resolving the issue and updates will be provided as they become available.