8x8 has observed that one of our partners is currently experiencing issues that could lead to a potential impact. At the time being we have confirmed that the 8x8 systems are operating normally and that there are no issues on our side. Further details can be found at https://downdetector.com/status/att/. 8x8 is continuing to monitor our own service availability.
8x8 has received several reports of calls outbound calls failing from 8x8 Work with the message "your service has been suspended, please contact your service provider". The operations team are currently investigating.
We are pleased to inform you that the 8x8 Operation team has resolved the issue that was affecting a subset of the outbound calls from 8x8 work. Earlier, some users were receiving the message "Your service has been suspended. Please contact your service provider" while trying to make calls. If you are still experiencing any similar issues, we kindly request you to contact the 8x8 Support team for further assistance. We apologize for any inconvenience this might have caused.
8x8 experienced a brief interruption in our APAC region contact center services. Some customers may have seen impact to their contact center related services during this time. The issue is now resolved and 8x8 is investigating the root cause. We apologize for the inconvenience.
8x8 has investigated reports by customers and has not found an 8x8 related cause of the call quality reports. 8x8 systems were observed to be operating normally between 7am-8am Pacific (10am-11am Eastern) when this was being reported to 8x8. Please continue to work with 8x8 Support to troubleshoot if your are still experiencing issues.
`[Network/ISP] - 8x8 users with Internet Service Provider Comcast/Xfinity unable to connect to the 8x8 services
8x8 has received reports from our customers that users having Comcast/Xfinity as their Internet Service Provider (ISP) in the US region are unable to connect to the 8x8 services. At the moment all 8x8 telephony services are 100% functional and available to users who are not traversing the offending ISP carrier.
Depending on the transit routes over the affected ISP carrier, some of the applications might experience intermittent functionality loss, while other application from other providers might also be affected.
8x8 will continue providing updates as details become available from our carrier relationship teams.
8x8 is continuing to monitor our own service availability and we are able to confirm that all of our services are 100% up and functional at this point.
Any affected customer with an alternate ISP connections is advised to shut down the Comcast/Xfinity routes to force traffic to use alternate ISPs until the offending ISP is able to resolves their issues. You can refer to downdetector.com where Comcast/Xfinity is currently listed in the #1 position with close to 10,000 reports in the past 45 minutes.
We are continuing to monitor the situation and we will provide an update once Comcast/Xfinity will confirm resolution.
The 8x8 operations team has been monitoring the situation with the ISP today June 17th, 2023. Based on downdetector.com analysis and several internal reports the ISP (Comcast/Xfinity) has restored several regions.
Any continued impacted customer with an alternate ISP connection is advised to shut down the Comcast/Xfinity routes to force traffic to use alternate ISPs until the offending ISP resolves their issues. 8x8 services continue to be 100% functional and available.
If there are any new developments 8x8 is made aware of Comcast/Xfinity services we will advertise on the status page.
8x8 has observed customer impact with customers utilizing Comcast/Xfinity ISP service. At this time 8x8 systems are operating normally. If you experiencing issues connecting to 8x8 service please contact your ISP to diagnose the issue. https://downdetector.com/status/xfinity/
8x8 has observed an incident at one of our providers potentially impacting our capability to play recordings. This is an information only announcement.
We have received just a few customer reports experiencing intermittent issues when accessing Admin Console from the Application Panel, for a short period of time.
The issue has subsided and can't be reproduced anymore however the 8x8 operations team are currently monitoring it.
Thank you for your understanding
We have received reports of affected outbound calls to Ireland from the EU5 platform.
The operations team have managed to quickly identify the issue and apply a fix and they are currently investigating the reasons that conducted to the outbound calls for Ireland being affected.
We apologize for any inconvenience this might have caused.