We are currently investigating an incident on CC NA18B platform where users are experiencing login failures in Agent Workspace. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting login in Agent Workspace. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is currently investigating issues with contact center email functionality at certain sites. We are currently working to identify and resolve. We'll provide updates as they become available. 

8x8 Is currently investigating reports of inbound calling issues in the Canada region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has seen successful traffic coming over the impacted carriers in the Canada region. We expect all traffic to be completing normally. We will be monitoring for stability and will post a final update fully confirming resolution. 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has identified an issue affecting Contact Center tenants in Canada. We have taken appropriate mitigation steps and are currently monitoring the situation. If you continue to experience problems, please reach out to 8x8 Support. We apologize for any inconvenience this may have caused.

8x8 has identified and confirmed the resolution of the issue affecting Contact Center tenants in Canada. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 is currently investigating performance issues at our ON1 contact center location including both BC1 and BC2 platforms.  We will investigate and provide updates as soon as they become available. 

8x8 has mitigated the issue and expects normal performance now on the ON1 data center. 8x8 will be monitoring while confirming with customers before fully resolving this incident. 

8x8 has not observed any further reports and will now fully resolve this incident. A full root cause analysis will be performed. 

8x8 is investigating reports of call quality issues with a subset of telephony calls in the US region. Please contact 8x8 support with call samples including Transaction Codes to aid in identifying and diagnosing the cause. We'll provide updates as they become available

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further including call samples with transaction numbers.  We apologize for the delay and we will continue to work to identify the issue. 

8x8 has seen improvement in observed call quality reports by customers reporting these symptoms. If you are still experiencing call quality issues as of 2:00 PM Pacific (5:00 PM Eastern) please contact 8x8 support with updated call samples to investigate further. 

8x8 has seen normal call quality for impacted customer subset.  8x8 is performing a full root cause investigating together with our underling carrier. We apologize for the interruption. 

8x8 is currently investigating reports of outbound emails not being sent from US based Contact Center. This only impacts outbound emails and all other telephony and digital channels are operating normally. We'll provide more updates as we continue to investigate the issue. 

8x8 has mitigated the issue and new emails are now flowing to their outbound destinations as normal. All systems should now be operating normally. We will be monitoring for stability before fully resolving this incident. 

8x8 has seen restoration of emails being delivered and are now resolving this incident. 8x8 will be investigating the root cause and we apologize the interruption.