8x8 has received reports of users experiencing issues with inbound and outbound calls with 8x8 Contact Center in the US region, getting a "no route exists" error. We are investigating this issue and will provide updates as soon as they are available.

8x8 has identified the issue causing the calls with 8x8 Contact Center in the US region to not work properly, symptoms covering "no route exists" error, calls timing out and calls not being offered to agents. We'll continue to provide updates once 8x8 further investigates and validates the resolution.

8x8 has resolved the issue impacting 8x8 Contact Center calling. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has identified that outbound emails originating from the contact center platform are being blocked by spam prevention filters. This is only impacting tenants in our US2 data center. We have identified the source that has marked the emails in this manner and working to restore normal delivery. The pulling of inbound emails is operational and telephony and other digital channels are not impacted. We'll provide updates as they become available. 

8x8 continues to work with the spam filtering services to restore email delivery. We'll continue to provide updates as they become available. 

8x8 has been updated that the outbound email traffic is no longer being flagged as spam. 8x8 will be monitoring and will post a final update once fully confirmed. 

8x8 has detected an issue causing agents to not be able to accept transactions. This is currently impacting select NA3 tenants and 8x8 is performing emergency platform switch to resolve for those tenants affected. We'll continue to provide updates once 8x8 further investigates and validates the resolution. 

8x8 operations teams have completed the platform switch for those tenants affected. Please ensure agents have logged out and logged back in to begin handling transactions. Additional details about platform switches are found in this link. 8x8 will continue to monitor and confirm resolution. 

8x8 has confirmed resolution for tenants impacted after the platform switch. If you are still experiencing issues please contact 8x8 to continue troubleshooting. We are performing a full root cause investigation and we apologize for the interruption. 

8x8 is currently investigating reports of 8x8 VCC application showing an interface with missing elements/buttons, making interaction with it difficult. We are currently working to identify the issue and will provide updates as they become available. 

8x8 has confirmed an issue impacting the application interface of 8x8 VCC making it have missing elements. We are currently working to restore the functionality. We'll continue to provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue impacting the interface of 8x8 Agent Workspace application and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is investigating reports of email channels unable to connect to the mail server and not pulling emails into the Contact Center. We will provide further updates once we have more information.

8x8 has resolved the issue with the email channels. Please reach out to 8x8 Support if you are still experiencing issues. We apologize for any inconvenience caused.

8x8 Support is currently investigating reports of some agents intermittently being unable to login to Contact Center agent workspace in the US region. We are currently working to identify the issue and will provide updates as they become available. 

8x8 has confirmed an issue impacting new logins on US1 Contact Center Customers. We are currently working to restore access to new logins. We'll continue to provide updates as they become available. 

8x8 has mitigated the issue and we are now seeing successful logins to affected users. Please ask agents to attempt to login again. We are currently monitoring and will post a final update once resolution is fully confirmed. 

8x8 has confirmed the resolution and all logins are now successful. We are performing a full root cause analysis and we apologize for the interruption. 

8x8 is investigating reports of inbound calls from certain destinations intermittently receiving error "no routes exist". We are currently examining information given to us from customers and are investigating. If you are experiencing the issue please contact 8x8 while we investigate this further. 

8x8 has isolated to the infrastructure area causing these calls to intermittently fail. We are currently working to mitigate this issue and will provide more details as they become available. 

8x8 has mitigated the issue and all inbound calls should now be completing. We are currently monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed the mitigation has resolved the issue casing inbound calls to fail intermittently. We are performing a full root cause investigation and we apologize for the interruption. 

8x8 Is currently investigating an issue with VCC being inaccessible.  We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified an issue causing telephony issues on a subset of US2 Contact Center clusters. We are currently working to resolve and will provide updates as they become available. 

8x8 has seen recovery and customers impacted should see restoration of their telephony functions. We are currently monitoring and will provide further updates once confirmed. 

8x8 has confirmed that the issue is now resolved. Impact was isolated to phone transactions. Other digital channels such as email, chat and SMS were not impacted. We are currently investigating the root cause and we apologize for the interruption. 

8x8 has identified an issue causing 8x8 Agent Workspace users web pages to no load correctly for some users. Transactions are still being offered and can be answered as the impact is limited to the way the page is loaded and displayed. Some buttons in the Agent Workspace may be hidden or cut off from view. We are currently working on a resolution and will provide updates as they become available. 

8x8 has implemented mitigation for the issues being experienced with pages loading correctly. Please ask agent workspaces users to log out, clear cache, and log back in to confirm resolution. 8x8 is monitoring and will provide updates once confirmed. 

8x8 has confirmed it's mitigation resolved the issue with users experiencing the issue with Agent Workspace. We are performing a root cause analysis and we apologize for the inconvenience.