8x8 Is currently investigating an issue with the 8x8 Contact Center where an error is present at login stating "Maximum Concurrent Log In Reached". We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue impacting 8x8 Contact Center login, generating the error "Maximum Concurrent Log In Reached". We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.

8x8 engineers continue to work towards resolving the issue impacting 8x8 Contact Center login. We will continue to provide updates as they become available, and we apologize for the inconvenience.

8x8 engineers are currently manually mitigating the issue impacting 8x8 Contact Center logins and are making progress in their efforts to fully resolve the issue. We apologize for the inconvenience and will provide further updates as they become available.

8x8 has completed the maintenance and the maintenance window is not closed.

8x8 is investigating an issue impacting some Contact Center customer logins at our Canada data center on SK1. We will provide updates as they become available.  8x8 Work logins are operational and this only impacts logins to the contact center. 

8x8 has found the root cause and the issue is now resolved. All logins are now operational. A full root cause investigation is underway and we apologize for the interruption. 

8x8 is investigating intermittent reports of agents not being able to view the Agent Workspace after successfully logging into the application panel. After logging out and re-logging in they are able to log back in. Logged-in users are not experiencing any issues. We are currently investigating and will provide updates as they become available. 

8x8 is seeing all logins correctly loading the Agent Workspace option at this moment. We're continuing to monitor to ensure the application panel loads this option successfully. If any agent previously experienced the missing option in the application panel, please have them log out and re-try. 

8x8 has resolved the issue causing the intermittent page loading issues. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating intermittent reports of inbound connection issues for some US1 Contact Center Customers. We are investigating and will provide updates as they become available. 

8x8 is continuing to investigate the cause for some inbound calls not completing their destinations. We'll continue to provide updates as they become available. 

8x8 has mitigated the issue causing inbound calls to fail. We should not see all call connection issues resolved. We are monitoring and will provide a final update once fully confirmed. 

8x8 has resolved the issue impacting the identified US1 calling failures. 8x8 is investigating the root cause and we apologize for the interruption. 

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports from customers where some contact center agents are missing their Contact Center tile option after successfully logging into the 8x8 Application Panel. While we investigate the issue if you have agent details for whom this issue is present, please create a support ticket so we can investigate. We'll continue to investigate and provide updates as they become available. 

8x8 is continuing to investigate the issue. If you are experiencing the issue please contact support to continue to troubleshoot the missing login option for affected agents. We'll continue to provide updates as the investigation continues. 

8x8 has identified the issue causing Agent Workspace panels to be missing form the application panel. The issue is now resolved.   We are monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed the resolution of the issue causing some agents to not load the Agent Workspace application option. Please refresh the page or log back in to confirm. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of intermittent login and performance issues at our NA4 contact center cluster. We have identified the cause and are working to restore normal performance. We'll provide updates as they become available. 

8x8 has fully resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 performed an emergency platform switch for some Contact Center customers on the NA10 platform at 9:34 AM pacific (12:34 PM Eastern). The platform switch was complete. Agents should log out and back in to resume normal operation. We're investigating the root cause and we apologize for the inconvenience. 

8x8 has reopened this incident to investigate some continued impact after the platform switch. 8x8 is currently investigating and will provide updates as they become available. 

8x8 has resolved an issue with some tenants that did not properly respond to the platform switch. We have confirmed that those tenants are now operational. If an agent is experiencing issues, please ensure they log out and back in. We are currently monitoring and will update once we confirm all is fully resolved.

8x8 has seen continued stability since the resolution time of 10:00AM Pacific (1pm Eastern). Some contact center analytics dashboards may display inaccurate while data is syncing in the analytics platform. We'll continue to monitor and provide updates as they become available. 

8x8 has since seen the full restoration of the remaining analytics dashboard inconsistencies. We are closing this incident as resolved and will be investigating the root cause. We apologize for the inconvenience. 

8x8 is investigating reports of some contact center tenants on NA5 platform improperly routing calls from queues to agents. Agents may not be offered queue calls when available. We are investigating and will provide updates as they become available. 

8x8 has identified the issue causing the issues and performed an emergency platform switch for the identified tenants affected to resolve the queue routing issues.  We are currently monitoring and will provide further updates once confirmed resolved. Platform details can be found here: Platform switch.

8x8 has confirmed that a platform switch resolved the issue for the identified tenants. 8x8 is performing a full root cause investigation into the matter and we apologize for the interruption.