8x8 has reopened it's previous incident where EU West Microsoft Teams endpoints experienced issues with making and receiving calls. We are currently working to resolve and will provide updates as they become available. 

For the time being initial checks show that users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 has worked it's integration partner and has confirmed additional mitigation has resolved the issue. The mitigation we believe will ensure stability until the root cause is identified. 8x8 will be working to complete this root cause investigation in the next 7 days and we apologize for the inconvenience. 

8x8 engineers continue to work with our MS Teams provisioning partner in order to resolve the issue impacting Microsoft Teams endpoints, making them unable to make or receive calls. For a workaround, we recommend using 8x8 Work applications. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 engineers have worked with our Microsoft Teams provisioning partner and we are now seeing service improvement, with initial tests showing positive results. We will continue to monitor and provide an update once full resolution is confirmed.

8x8 has resolved the issue impacting Microsoft Teams endpoints. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

8x8 is investigating reports that 8x8 Work for web browsers is not accessible via direct URL and also from the 8x8 Application panel.  All other apps are currently operational including 8x8 Mobile, Desktop and hard-phones. We are currently investigating and will provide updates as the become available.

8x8 has resolved the issue impacting the 8x8 Work for Web login page. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is investigating an impact to a small subset of 8x8 customers who are experiencing silent audio or call drops to Auto Attendants. We are currently working to restore the media files for these services. Outbound calls and inbound calls directly to extensions are working normally. Calls to voicemail boxes with customized greetings have currently reverted to standard default voicemail box messages. If you are experiencing any of these symptoms, please contact 8x8 Support to troubleshoot and receive updates on the progress of the restoration.

8x8 ops and support have been able to restore Auto Attendants for impacted PBX’s. Ring Group, Voicemail, MOH, and Call Queue media files should be playing back default music or greetings instead of their customized versions. We are still in the process of restoring the customized greetings or music. If a customer wishes to restore immediately, they can re-save their RG, CQ, or User settings from the admin console, or re-record any new audio files.

If you observe impact related to the symptoms above please contact 8x8 Support to engage in troubleshooting to restore services to their original configuration. 

8x8 is investigating reports that 8x8 Work for web browsers is not accessible via direct URL and also from the 8x8 Application panel.  All other apps are currently operational including 8x8 Mobile, Desktop and hard-phones. We are currently investigating and will provide updates as the become available.

8x8 is currently continuing to investigate the cause for 8x8 Work Web logins page not loading.  We have also observed impact to the 8x8 Admin Console portal as well.  All other telephony service are operational at this time. We'll continue to investigate and provide updates as they become available. 

8x8 has mitigated the issue and performance for the affected services is back normal. Known impact was isolated to the US Region. We will continue to monitor and will provide another update once fully confirmed. 

After verifying 8x8 has confirmed the impact for both US and EMEA users is now resolved. We have observed normal performance and will continue to perform our full root cause investigation. We apologize for the interruption. 

8x8 has begun to investigate delays with emails being sent where voice to text transcription feature is enabled for 8x8 Work Voicemails. Voicemails are still being recorded and can be access directly from your extension or via 8x8 Mobile and Desktop applications. 8x8 is monitoring and working to improve the performance so emails are sent in real time. We'll continue to provide updates as they become available. 

Access Voicemail from Your Phone

8x8 has addressed the performance issue and all emails are now being sent in real-time when the transcription feature is enabled. 8x8 is performing a root cause investigation into this issue and we apologize for the interruption. 

8x8 is investigating reports of 8x8 Work Voicemail Box's not sending the email notifications and attachments. Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We'll provide updates as they become available. 

Access Voicemail from Your Phone

Our engineers are currently working to resolve the issue as a matter of urgency.  Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We will continue to provide updates as they become available.

Access Voicemail from Your Phone

8x8 engineers continue to work towards resolution of the issue. We have isolated the impact to Voicemails that have the voice to text transcription feature enabled. A temporary solution would be to disable transcription while we continue to investigate. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Enabling Voicemail Transcription for Your Company in 8x8 Admin Console

8x8 has confirmed that these voicemails are now flowing successfully to email inboxes together with their transcriptions. We are investigating the root cause and we apologize for the interruption. 

8x8 has received updates from the upstream provider that they have resolved the issue causing inbound calls to fail. The issue is now resolved and inbound calls impacted are now completing successfully. A full root cause is being completed and we apologize for the interruption. 

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls.


For the time being initial checks show that users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.


8x8 Work can be logged in at work.8x8.com


8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. During this incident the 8x8 services were working as usual and 8x8 voice and contact center services were able to route calls successfully if a non MS Teams endpoint was used. We apologize for the inconvenience.

8x8 has received reports of endpoints failing to register for PBXs in the EMEA region. We are currently investigating the issue and will provide updates as they become available.

8x8 has identified the issue and implemented a fix. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience caused.