8x8 Is currently investigating an issue where inbound and outbound calls through Work Desktop endpoints are failing. We are working on resolving the issue and updates will be provided as they become available. 

8x8 continues to investigate the issue where inbound and outbound calls through Work Desktop endpoints are failling. Further symptoms cover 8x8 Work Desktop not showing notifications when the associated desk phone is ringing. We will continue to provide updates as they become available. 

8x8 has resolved the issue impacting 8x8 Work Desktop endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating new reports of agents being unable to place outbound calls. We are working on resolving the issue and updates will be provided as they become available.

Initial findings show this might be linked to a carrier issue, as can be seen at: https://downdetector.co.uk/. We are now engaging with our carriers in order to resolve the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

The outbound calling issue has been confirmed with our carriers. Inbound calling is expected to be working as normal. We will continue to investigate and updates will be provided as they become available.

Our carrier has confirmed that they are working as quickly as possible to resolve the outbound calling issues. Inbound calls and all other systems are running normally. We will continue to provide updates as they become available and we apologize for the inconvenience.

We continue to work with our carriers in order to resolve the issue with calling in the region. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. 

Our Carrier's efforts to restore services are ongoing. Over the past hour, we have observed a small but consistent flow of successful calls, which is a positive development. We will continue to monitor traffic closely and will provide an update by 1700 UTC or sooner if significant changes occur.

Our carrier is continuing its service restoration efforts. We've observed a significant increase in successful outbound calls being completed.

8x8 will continue to monitor this issue and, if new information becomes available, provide another update by 2100 UTC or sooner, and we apologize for the inconvenience.

8x8's Carrier is continuing to investigate the network issue, and traffic monitoring still indicates mixed results with persistent call problems. 8x8 awaits an update from the carrier regarding the progress in resolving the issue.. A further update will be provided by 1400 UCT (0600 PDT) on Saturday, July 26th, or sooner should additional information become available.

8x8 has received updates that carriers have made route changes to assist in restoration of normal call completion rates and have seen an improvement where calling levels are now looking normal. 8x8 and it's carriers will continue to monitor throughout the weekend. Please contact 8x8 Support if you continue to experience calling issues in the region and we ill investigate the call samples to investigate further. A further update will be provided by 09:00 AM UTC on Monday July 28th,  or sooner should additional information become available.

8x8 has seen stability and our underlying carrier has declared resolution. We have received confirmation that outbound calls are completing without issues. We are following up with our underlying carrier for root cause investigation and we apologize for the interruption.

8x8 Is currently investigating reports of agents being unable to place outbound calls, line showing as disconnected when attempting to do so. We are working on resolving the issue and updates will be provided as they become available. 

The outbound calling issue was confirmed with our carriers as being external. Inbound calling is expected to be working as normal. We will continue to investigate and updates will be provided as they become available. 

One of our carriers has confirmed there is an ongoing network incident with one of their partners. Inbound calls are not affected. All other systems are running normally. We will continue to investigate and updates will be provided as they become available. 

We continue the collaboration with our carriers in order to resolve the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We continue the collaboration with our carriers in order to resolve the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has seen stability and our underlying carrier has declared resolution. We have not had any further reports of outbound call completion issues in the region. We are following up with our underlying carrier for root cause investigation and we apologize for the interruption. 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 Is currently investigating reports of inbound calls issues on the VO side. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue impacting calls on the VO side and we now see service improvement. We will continue our efforts towards full resolution of the issue. Further updates will be provided as they become available and we apologize for the inconvenience.

8x8 has resolved the issue impacting calls on the VO side. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 has reopened it's previous incident where EU West Microsoft Teams endpoints experienced issues with making and receiving calls. We are currently working to resolve and will provide updates as they become available. 

For the time being initial checks show that users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 has worked it's integration partner and has confirmed additional mitigation has resolved the issue. The mitigation we believe will ensure stability until the root cause is identified. 8x8 will be working to complete this root cause investigation in the next 7 days and we apologize for the inconvenience. 

8x8 engineers continue to work with our MS Teams provisioning partner in order to resolve the issue impacting Microsoft Teams endpoints, making them unable to make or receive calls. For a workaround, we recommend using 8x8 Work applications. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 engineers have worked with our Microsoft Teams provisioning partner and we are now seeing service improvement, with initial tests showing positive results. We will continue to monitor and provide an update once full resolution is confirmed.

8x8 has resolved the issue impacting Microsoft Teams endpoints. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

8x8 is investigating reports that 8x8 Work for web browsers is not accessible via direct URL and also from the 8x8 Application panel.  All other apps are currently operational including 8x8 Mobile, Desktop and hard-phones. We are currently investigating and will provide updates as the become available.

8x8 has resolved the issue impacting the 8x8 Work for Web login page. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is investigating an impact to a small subset of 8x8 customers who are experiencing silent audio or call drops to Auto Attendants. We are currently working to restore the media files for these services. Outbound calls and inbound calls directly to extensions are working normally. Calls to voicemail boxes with customized greetings have currently reverted to standard default voicemail box messages. If you are experiencing any of these symptoms, please contact 8x8 Support to troubleshoot and receive updates on the progress of the restoration.

8x8 ops and support have been able to restore Auto Attendants for impacted PBX’s. Ring Group, Voicemail, MOH, and Call Queue media files should be playing back default music or greetings instead of their customized versions. We are still in the process of restoring the customized greetings or music. If a customer wishes to restore immediately, they can re-save their RG, CQ, or User settings from the admin console, or re-record any new audio files.

If you observe impact related to the symptoms above please contact 8x8 Support to engage in troubleshooting to restore services to their original configuration.