8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports. 

8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.

8x8 has identified the issue impacting 8x8 Work Web, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 continue their work towards resolving the issue impacting 8x8 Work Web. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.

8x8 has resolved the issue impacting the 8x8 Work web. Please note that you may need to manually log off and log back in to the Work web for the changes to take effect. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available. 

8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available. 

8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 support has observed that a new Windows 11 update rolling out to users has caused 8x8 Work Desktop applications to experience high jitter resulting in degraded call quality. 8x8 has isolated to the recent Windows 11 24H2 update. Customers that have the ability to uninstall this feature should do so to restore normal call quality while a more permanent resolution could be developed. More details can be found in this KB article. Updates will provided in the article as they become available. 

Knowledge Article for Windows 11 24H2 update causing call quality

8x8 has found the root cause of the issue causing call quality with this new Windows update. 8x8 will be developing a new version of the 8x8 Work app for Windows and expects to make it available in the next couple of days. We'll provide a further update when it becomes available. Thank you for your patience on the matter.

8x8 is currently investigating issues with some inbound calls to 8x8 UK phone numbers. Outbound calls are normal and all other digital channels remain operational. We will continue to investigate and provide details as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency with inbound PSTN calls. We will continue to provide updates as they become available. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the interruption. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has confirmed that inbound calls failing are isolated to a specific inbound carrier. We are currently working to restore inbound service for the calls impacted and will continue to provide updates as they become available. 

8x8 has worked with it's carrier and the issue causing the inbound calls to fail is now resolved. We expect all inbound calls to complete. We will continue to monitor and provide a final update once fully confirmed. 

8x8 has confirmed resolution of the inbound calling issue. All inbound tests have been successful and we are fully resolving the incident. We are investigating the full root cause and we apologize for the interruption. 

Some 8x8 Work endpoints may have experienced a brief connectivity issues to one of it's EU data center locations. This may of caused some calls to drop or a period where calls could not be made.  Endpoints impacted reconnected to alternate regional 8x8 services and the issues was resolved. We are investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an endpoint connectivity issue where the error "Unable to connect to phone service". We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the endpoint connectivity and calls are now working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating a call connectivity issue with the 8x8 Work Mobile app. This issue is causing the push notification for calls on the 8x8 Work Mobile app to not be displayed. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is now seeing service restoration regarding the push notifications for calls not appearing issue impacting the 8x8 Work Mobile app. We will continue monitoring and will provide a final update once we confirm resolution.

8x8 has confirmed that the issue impacting the 8x8 Work Mobile app has been resolved. We are investigating root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of 8x8 Work Desktop intermittently displaying "Server connection lost, reconnecting". We are working on resolving the issue and updates will be provided as they become available. 

8x8 has seen that the symptoms were isolated between 3:30 PM BST and 3:50 PM BST. We expect the issue to no longer be occurring and we're currently monitoring. We do not believe this impacted telephony call flow.  

8x8 has confirmed the issue is now resolved and was isolated to 3:30 PM BST and 3:50 PM BST. We're investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of customers experiencing connection issues to 8x8 services. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available. 

8x8 has discovered a large major Tier1 ISP in the EMEA region experiencing performance issues that may be impacting customers' connectivity to 8x8 services. This can cause call quality issues, page loading issues, and prevent Analytics wallboards from updating properly. At this time all 8x8 services are healthy but depending on the path a customer uses to reach 8x8 or the paths between some 8x8 services that utilize this ISP may have issues. 8x8 is currently deprioritizing traffic to the affected ISP to avoid the problem area as much as possible. 8x8 has a limited ability to influence routes through a customer's ISP and could not fully resolve a customer's route around this connection issue. We'll continue to monitor and provide updates as they become available.

8x8 has seen connections over the affected ISP improve. 8x8 has already deprioritized the ISP experiencing the issue. We'll continue to monitor and provide a final update once available. 

8x8 has observed that most ISP’s have routed around the problematic connection and most customers should see improved connectivity. While 8x8 has deprioritized traffic away from the affected ISP we will be following up with them for root cause.

8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 

8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

8x8 has identified the issue impacting inbound and outbound on the 8x8 Work endpoints. We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.

8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.

8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.