WorkM (VOM)

Americas Work Calling Service portals Analytics Admin Console (AC) Endpoints WorkM (VOM) WorkD (VOD)
 
[closed] 8x8 is investigating an issue with retrieving 8x8 Work voicemails from the desktop and mobile applications. Voicemails can still be retrieved from desktop phones or by dialing 555 and entering your voicemail pin number. The issue is also impacting 8x8 work recordings availability in the admin console. 8x8 is currently investigating and updates will follow. We apologize for any inconvenience this might be causing.
 
8x8 continues to work on restoring service to these impacted services. We have also experienced issues with Quality Management audio playback as well due to the same root cause. We will continue to provide updates as they become available.
 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 2 hours or until a significant update becomes available. We apologize for the delay in resolving the issue.

 

8x8 has now seen successful recovery for the services affected. There may be some analytics data reprocessing in the next few hours, however if you experience any abnormal behavior with media playback please contact 8x8 support to continue troubleshooting. We are investigating root cause and we apologize for the inconvenience.

Americas Work Calling Endpoints WorkM (VOM) WorkD (VOD) Deskphones
 
[closed]

8x8 is investing an issue with 8x8 Work connecting to endpoints. 

The operations team is currently investigating, updates will follow.

We apologize for any inconvenience this might be causing.

 

8x8 is still investigating the issue and will provide another update in 30 minutes. 

 
A subset of customers' PBX experienced an issue that prevented endpoints and calls from connecting. It has since been corrected and the root cause is being investigated. If you are still experiencing issues please contact 8x8 support We apologize for the inconvenience caused and thank you for your patience and understanding.