WorkM (VOM)
8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports.
8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.
8x8 has identified the issue impacting 8x8 Work Web, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.
8x8 continue their work towards resolving the issue impacting 8x8 Work Web. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
8x8 has resolved the issue impacting the 8x8 Work web. Please note that you may need to manually log off and log back in to the Work web for the changes to take effect. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports from customers who are unable to access and playback media such as voicemails and call recordings in the US region. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is a performance issue causing the affected media from becoming available in the affected 8x8 Applications and Analytics products. We are currently working to resolve and will continue to provide updates as they become available.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Calls and voicemails are still being recorded, however availability for playback is being delayed. Voicemails are still able to be retrieved directly from any 8x8 phone by following these instructions. Retrieving voicemails from 8x8 phones
We will provide further update as they become available and we again apologize for the inconvenience.
8x8 has worked with its media hosting provider and has restored normal performance to media playback. New media recordings and voicemails recorded should now be made available for playback in real-time. Older media files recorded earlier in the day may still not be available while they are being processed. 8x8 will post a final update once all media is processed and available to fully resolve the issue and expect this to be competed in the next 2-4 hours.
As a reminder, all 8x8 Work voicemails are available for playback directly from an 8x8 endpoint following the instructions below.
8x8 is seeing where old voicemails are not showing up under the voicemail list in the 8x8 for Work Apps (Mobile and Desktop). Engineering is investigating and we will update as more information becomes available.
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve
The issue is resolved with the older VM not showing in the 8x8 Work applications as well as the issue with Recordings not displaying in the Contact Center monitoring tab. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is currently investigating a performance issue with the 8x8 Meetings service in the South American region, which may cause quality issues. We are working on resolving the issue, and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Meetings service in the South American region, which may be causing quality issues. We continue working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the 8x8 Meetings service. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating a call connectivity issue with the 8x8 Work Mobile app. This issue is causing the push notification for calls on the 8x8 Work Mobile app to not be displayed. We are working on resolving the issue and updates will be provided as they become available.
8x8 is now seeing service restoration regarding the push notifications for calls not appearing issue impacting the 8x8 Work Mobile app. We will continue monitoring and will provide a final update once we confirm resolution.
8x8 has confirmed that the issue impacting the 8x8 Work Mobile app has been resolved. We are investigating root cause and we apologize for the inconvenience.
8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available.
8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.
8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.
8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 will be performing maintenance that will cause 8x8 work Desktop, Mobile, and web clients to not get call history updates for approximately 30 minutes. Inbound and outbound calls will still be completed as normal during this maintenance as there is no impact to call flow. Once the maintenance is complete any calls missed or completed during the 30 minute window will begin to propagate and begin displaying in the applications.
8x8 is investigating reports of the 8x8 mobile application not presenting new inbound calls. Outbound calls work normally. While we investigate you can utilizes 8x8 Desktop application to receive inbound calls. We'll continue to provide updates as they become available.
8x8 has verified an issue causing some mobile devices to not present calls. We are continuing to investigate the root cause and will continue to provide updates as they become available.
8x8 believed it has found the root cause and mitigated the issue that was causing mobile calls to present calls. The issue is now resolved and we are monitoring. We'll provide a final update once we confirm the resolution.
8x8 has confirmed the mitigation resolved the issue. We are now closing this alert and performing a full root-cause investigation. We apologize for the interruption.
8x8 Is currently investigating an issue where the 8x8 Meetings present symptoms such as connections dropping and audio interruptions . We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the 8x8 Meetings. If an already existing meeting is in progress and you still happen to encounter difficulties, please set up a new meeting under a new name. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue where the Meetings tab in 8x8 Work is not listing future meetings. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the meetings visibility on the 8x8 Work app. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.