8x8 is investigating reports of the Admin Console loading pages slowly or receiving an error when attempting. We are currently investigating the issue. All other systems are operational at this time including telephony and other web services. We'll provide updates as this becomes available.

8x8 has implemented mitigation and we see performance return back to normal and pages are now loading successfully. We are currently monitoring and will provide an update once fully confirmed. 

8x8 has confirmed the issue is fully resolved. We are investigating the root cause and we apologize for the inconvenience. 

8x8 has confirmed that there has been some delay in call recording availability for recorded calls in the last 2 hours. The calls are recorded successfully and are being processed for availability. Calls from previous time periods are available as normal. 

We are currently working to restore normal availability performance and will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We've seen the delay in recordings also being observed in Quality Management, Supervisor Workspace, and anywhere where a recording may be available for playback.   We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. Calls are being recorded however the delay can still be up to 1 hr before they become available with playback. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

While older recordings from earlier this morning are being processed and becoming available, there is still a delay of playback availability for any new recent recordings being recorded. We are continuing to investigate the cause of this delay and will provide the next update at 2:30 PM Pacific (5:30 PM Eastern). We apologize for the delay in resolution. 

8x8 is now seeing the delay in processing decrease, however the availability is not yet back to normal performance standards. Next update on the progress  will come at 3:30 PM Pacific(6:30 PM Eastern).

8x8 has caught up and all recordings are available for playback. In addition,  new recordings are back to normal availability performance standards. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of the 8x8 Admin Console admin portal not loading pages or performing very slowly. We are currently investigating the issue and will provide updates as they become available. 

8x8 is seeing service recovery and started receiving confirmations that 8x8 Admin Console is loading as normal. We continue to investigate the issue and will provide further updates as they become available.

8x8 has confirmed that the 8x8 Admin Console symptoms are now resolved. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports from customers where some contact center agents are missing their Contact Center tile option after successfully logging into the 8x8 Application Panel. While we investigate the issue if you have agent details for whom this issue is present, please create a support ticket so we can investigate. We'll continue to investigate and provide updates as they become available. 

8x8 is continuing to investigate the issue. If you are experiencing the issue please contact support to continue to troubleshoot the missing login option for affected agents. We'll continue to provide updates as the investigation continues. 

8x8 has identified the issue causing Agent Workspace panels to be missing form the application panel. The issue is now resolved.   We are monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed the resolution of the issue causing some agents to not load the Agent Workspace application option. Please refresh the page or log back in to confirm. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of the 8x8 Admin Console admin portal not loading pages or performing very slowly. We are currently investigating the issue and will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers have identified the cause and have taken action to mitigate the symptoms. We expect the service to be functional at this time. We are currently monitoring for stability. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 has observed the Numbers page in the 8x8 Admin Console page not loading intermittently. We are currently investigating and will provide updates as they become available. 

8x8 has resolved the issue causing the Admin Console page not to load. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of the 8x8 Admin Console loading slowly and receiving error messages. We are currently investigating and will provide updates as they become available. 

8x8 has seen the recovery of the symptoms with the 8x8 Admin Console. It is currently operating normally and we are monitoring and will provide further updates once confirmed. 

8x8 has confirmed that the 8x8 Admin Console symptoms are now resolved. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of intermittent page loading errors when accessing the numbers page in 8x8 Admin Console. We're investigating and will provide updates as they become available. 

8x8 engineers continue to investigate the issue with loading the Phone Numbers page for some users. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. The issue is isolated to only the phone numbers page for those customers affected. Call flow and existing configurations are not impacted and the issue is only impacting the ability to load the page. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 has resolved the issue with accessing the phone numbers page.  8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of 8x8 Work internet fax users getting various error messages when attempting to send outbound faxes when using the 8x8 Work Desktop application. We'll provide updates as they become available. 

In addition to being unable to send outbound faxes, the 8x8 Admin Console is unable to load user fax settings and also the numbers page due to the impact to fax service. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 has resolved the issue causing outbound faxes to fail. This also resolved some Admin Console pages from not loading. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of some Administrators not being able to view all configuration options for some users. The symptoms include not being able view licence assignment, voicemail options, or call forwarding options. We will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue causing the missing setting from displaying from the users page and the licences page. There was no impact to call flow as this was only a display issue in the 8x8 Admin Console portal.  We are investigating the root cause and we apologize for the inconvenience.