Admin Console (AC)

Americas Service portals Contact Center Admin Console (AC) Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 is investigating reports from customers where some contact center agents are missing their Contact Center tile option after successfully logging into the 8x8 Application Panel. While we investigate the issue if you have agent details for whom this issue is present, please create a support ticket so we can investigate. We'll continue to investigate and provide updates as they become available. 

 

8x8 is continuing to investigate the issue. If you are experiencing the issue please contact support to continue to troubleshoot the missing login option for affected agents. We'll continue to provide updates as the investigation continues. 

 

8x8 has identified the issue causing Agent Workspace panels to be missing form the application panel. The issue is now resolved.   We are monitoring and will provide a final update once fully confirmed. 

 

8x8 has confirmed the resolution of the issue causing some agents to not load the Agent Workspace application option. Please refresh the page or log back in to confirm. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 is investigating reports of the 8x8 Admin Console admin portal not loading pages or performing very slowly. We are currently investigating the issue and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers have identified the cause and have taken action to mitigate the symptoms. We expect the service to be functional at this time. We are currently monitoring for stability. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience. 

Americas Service portals Admin Console (AC)
 
[closed]

8x8 has observed the Numbers page in the 8x8 Admin Console page not loading intermittently. We are currently investigating and will provide updates as they become available. 

 

8x8 has resolved the issue causing the Admin Console page not to load. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 is investigating reports of the 8x8 Admin Console loading slowly and receiving error messages. We are currently investigating and will provide updates as they become available. 

 

8x8 has seen the recovery of the symptoms with the 8x8 Admin Console. It is currently operating normally and we are monitoring and will provide further updates once confirmed. 

 

8x8 has confirmed that the 8x8 Admin Console symptoms are now resolved. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 is investigating reports of intermittent page loading errors when accessing the numbers page in 8x8 Admin Console. We're investigating and will provide updates as they become available. 

 
8x8 engineers continue to investigate the issue with loading the Phone Numbers page for some users. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. The issue is isolated to only the phone numbers page for those customers affected. Call flow and existing configurations are not impacted and the issue is only impacting the ability to load the page. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has resolved the issue with accessing the phone numbers page.  8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas Fax Service portals Admin Console (AC) WorkD and WorkM Fax
 
[closed]

8x8 is investigating reports of 8x8 Work internet fax users getting various error messages when attempting to send outbound faxes when using the 8x8 Work Desktop application. We'll provide updates as they become available. 

 
In addition to being unable to send outbound faxes, the 8x8 Admin Console is unable to load user fax settings and also the numbers page due to the impact to fax service. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has resolved the issue causing outbound faxes to fail. This also resolved some Admin Console pages from not loading. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 is investigating reports of some Administrators not being able to view all configuration options for some users. The symptoms include not being able view licence assignment, voicemail options, or call forwarding options. We will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has resolved the issue causing the missing setting from displaying from the users page and the licences page. There was no impact to call flow as this was only a display issue in the 8x8 Admin Console portal.  We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 is investigating reports of errors when making changes to phone number assignments in the Admin Console web interface. This does not impact call flow of already assigned phone numbers. We'll provide updates once this is a confirmed incident. 

 

8x8 has confirmed the symptoms causing phone number assignment functions to fail in the 8x8 Admin Console web interface.. Operations teams are working to restore this functionality as this only impacts new changes to phone number assignments.  This currently does not impact already configured numbers and call flows. We'll continue to provide updates as they become available.  

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has resolved the issue causing admin console number changes to fail. Please retry your configuration changes that were attempted earlier. If you are still unable to make changes please contact support to troubleshoot further. A root cause investigation is underway and we apologize for the inconvenience. 

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 is investigating reports of the 8x8 Admin Console not loading properly for some customers. Please contact support to investigate this issue while we confirm and update this post with further updates. 

 

8x8 has confirmed impact to the 8x8 Admin Console that is causing pages to load slowly or to timeout and give an error. 8x8 is currently working to restore normal performance and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has identified and mitigated the issue causing the sluggish performance with the Admin Console. Currently all pages are now loading within normal performance. We are investigating the full root cause and we apologize for the inconvenience. 

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 Is currently investigating an issue regarding Admin Console being slow to load or unresponsive. We are working on resolving the issue and updates will be provided as they become available. 

 
Our engineers are currently working to resolve the issue impacting Admin Console as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 engineering teams are continuing to work to restore Admin Console performance issues. All telephony and other systems are operating as normal while we work to resolve this issue. We'll continue to provide updates as they become available. 

 

8x8 has stabilized the issue causing admin console slowness and loading errors. The admin console is currently performing normally.  We are currently monitoring and will continue to provide updates as we continue investigating the root cause. 

 

8x8 has seen continued stability to the Admin Console and it should be performing normally.  If you are still experiencing issues please contact support. We'll continue to monitor stability and provide another update further confirming resolution. 

 

8x8 has observed stable performance since mitigation earlier. Admin console has been performing as normal for over 1 hour. We are now closing this status alert and doing a full root cause investigation. We apologize for the inconvenience.