Endpoints
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls.
For the time being initial checks show that users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. During this incident the 8x8 services were working as usual and 8x8 voice and contact center services were able to route calls successfully if a non MS Teams endpoint was used. We apologize for the inconvenience.
8x8 has received reports of endpoints failing to register for PBXs in the EMEA region. We are currently investigating the issue and will provide updates as they become available.
8x8 has identified the issue and implemented a fix. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience caused.
We have received reports that users newly created and assigned with MS Teams Licensing are not synchronizing to the MS Teams Admin Portal.
We are investigating this issue and will provide updates as soon as we have them.
Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time. We will be in touch as soon as we have a further update.
Our engineering team are working to resolve the issue, in the meantime, our support team will work with the few affected customer to resolve their issue.
8x8 has worked with customers to apply a work around to enabling new users detailed in the Knowledge article below. 8x8 will continue to work on a permanent resolution to this and will update the article once that is completed. If you need any help with the article instructions please contact 8x8 Support to help guide you through this. We apologize for the inconvenience this has caused.
MS teams agent sync manual workaround Article
8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports.
8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.
8x8 has identified the issue impacting 8x8 Work Web, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.
8x8 continue their work towards resolving the issue impacting 8x8 Work Web. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
8x8 has resolved the issue impacting the 8x8 Work web. Please note that you may need to manually log off and log back in to the Work web for the changes to take effect. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available.
8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.
8x8 support has observed that a new Windows 11 update rolling out to users has caused 8x8 Work Desktop applications to experience high jitter resulting in degraded call quality. 8x8 has isolated to the recent Windows 11 24H2 update. Customers that have the ability to uninstall this feature should do so to restore normal call quality while a more permanent resolution could be developed. More details can be found in this KB article. Updates will provided in the article as they become available.
Knowledge Article for Windows 11 24H2 update causing call quality
Some 8x8 Work endpoints may have experienced a brief connectivity issues to one of it's EU data center locations. This may of caused some calls to drop or a period where calls could not be made. Endpoints impacted reconnected to alternate regional 8x8 services and the issues was resolved. We are investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an endpoint connectivity issue where the error "Unable to connect to phone service". We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the endpoint connectivity and calls are now working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating a call connectivity issue with the 8x8 Work Mobile app. This issue is causing the push notification for calls on the 8x8 Work Mobile app to not be displayed. We are working on resolving the issue and updates will be provided as they become available.
8x8 is now seeing service restoration regarding the push notifications for calls not appearing issue impacting the 8x8 Work Mobile app. We will continue monitoring and will provide a final update once we confirm resolution.
8x8 has confirmed that the issue impacting the 8x8 Work Mobile app has been resolved. We are investigating root cause and we apologize for the inconvenience.
8x8 Is currently investigating reports of 8x8 Work Desktop intermittently displaying "Server connection lost, reconnecting". We are working on resolving the issue and updates will be provided as they become available.
8x8 has seen that the symptoms were isolated between 3:30 PM BST and 3:50 PM BST. We expect the issue to no longer be occurring and we're currently monitoring. We do not believe this impacted telephony call flow.
8x8 has confirmed the issue is now resolved and was isolated to 3:30 PM BST and 3:50 PM BST. We're investigating the root cause and we apologize for the inconvenience.