8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 

8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.

8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an issue where 8x8 Work status is not reverting after ending the call. We are working on resolving the issue and updates will be provided as they become available. 

Our engineers are currently working to resolve the issue where 8x8 Work status is not reverting after ending the call as a matter of urgency. For the time being, please try to manually change the status. We will continue to provide updates as they become available.

8x8 engineers are currently working to resolve the issue as a matter of urgency and are engaged in performing a rollback in order to restore the service. We will continue to provide updates as they become available.

8x8 engineers have performed a rollback which should resolve the current issue. Should you still encounter the symptoms, one more manual status change will be required for the changes to take effect. If you are experiencing this issue further please contact support for additional troubleshooting. We apologize for the delay and we will continue to work towards resolution.

8x8 has continuously verified the service and confirmed that the issue impacting the 8x8 Work status is no longer present. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience. 

8x8 will be performing maintenance that will cause 8x8 work Desktop, Mobile, and web clients to not get call history updates for approximately 30 minutes. Inbound and outbound calls will still be completed as normal during this maintenance as there is no impact to call flow. Once the maintenance is complete any calls missed or completed during the 30 minute window will begin to propagate and begin displaying in the applications. 

8x8 Is currently investigating an issue with the inbound and outbound calls on the 8x8 Work app.  We are working on resolving the issue and updates will be provided as they become available. 

8x8 has isolated the issues down to specific PSTN carrier route and have made some changes to mitigate the issue. If you are still experiencing issues please contact support so we can investigate call examples further while we continue to validate the root cause.

8x8 has seen call failure rates improve to normal levels after mitigating routes around the carrier identified. We are currently monitoring and will provide a final update to close out this incident.

8x8 has confirmed resolution and we are performing a full root cause with our carrier. We apologize for the interruption.

8x8 Is currently investigating an issue where the 8x8 Meetings present symptoms such as connections dropping and audio interruptions . We are working on resolving the issue and updates will be provided as they become available.

8x8 has resolved the issue impacting the 8x8 Meetings. If an already existing meeting is in progress and you still happen to encounter difficulties, please set up a new meeting under a new name. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating an issue where the Meetings tab in 8x8 Work is not listing future meetings. We are working on resolving the issue and updates will be provided as they become available.

8x8 has resolved the issue impacting the meetings visibility on the 8x8 Work app. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 and its integration partner are currently investigating an issue with the calls where the ring can still be heard after answering in a ring group. The initial call to the ring group is answered successfully however secondary callers extensions continue to ring although the call is already answered as normal. We are working on resolving the issue and updates will be provided as they become available.

8x8 continue to work with it's integration partner on this issue. We'll continue to provide updates as they become available. 

8x8 believes that the issue is now resolved and calls should now complete as normal. We will provide a final update as we monitor for stability. 

8x8 has confirmed resolution of the MS teams issue with Ring Groups. We are performing a root cause and we apologize for the inconvenience. 

8x8 has received reports and is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available.

8x8 has confirmed the DND issue being present and is now continuing to investigate. Further updates will be provided as they will become available.

8x8 is now seeing restoration of the service. We continue to work towards full resolution of the issue. Further updates will be provided as they will become available.

We continue the investigation to ensure full resolution of the issue. We will provide further updates as soon as they are available.

8x8 engineers continue to work towards resolution of the issue. We will provide further updates as soon as they are available.

8x8 has removed the fault and observed the service ever since. The issue has not been reproduced anymore. We will continue to monitor and will provide further updates as they become available.

8x8 has resolved the issue impacting the DND status behaviour. 8x8 will continue to monitor and investigate the root cause. We apologize for the inconvenience.

8x8 is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available

8x8 have confirmed an issue with toggling DND status. We are continuing to investigate and will provide updates as soon as they are available.

8x8 internal teams are currently on an investigation bridge and have performed some mitigation steps and are seeing restoration in functionality. We are still actively investigating to ensure that the issue is fully resolved. We apologise for any inconvenience caused and will provide updates as soon as they become available.

8x8 internal teams continue to investigate the issue to ensure it is fully resolved. We will provide further updates as soon as they are available.

8x8 has resolved the issue impacting the DND status behaviour. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

8x8 is investigating reports from a few of our customers where both the Work Desktop and well as Work Web users are having unexpected changes in their availability status. This is being actively investigated and we will provide updates as they become available.

We would like to apologize for the inconvenience this might be causing!

8x8 internal teams are currently engaged on an investigation bridge and are actively working to restore correct functionality of the availability statuses.

Please accept our apologies for the inconvenience and continue monitoring the status of your application. Manually changing the status back to available should allow a few minutes of connectivity before a status change to DND is triggered once again.

8x8 teams are continuing the remedial actions to ensure availability status is fixed. We can confirm at this point that not all of the users on the same PBX experience the symptoms - a very small number of users are actively affected and are switched back to DND around every 5 minute mark.

As a workaround, change the status back to Available; this guarantees being able to service calls while on "non-DND" status.

We do apologize for the extra manual steps required to keep the presence up to date and we would like to reassure everyone that we have all of the relevant teams working to find a solution!

8x8 Operations team have managed to stabilize the status availability service around 05:20am PST.

If any of your users are still being put on DND on an automated basis past 05:20 PST, please reach out to your Support representative for assistance.

We would like to thank you again for your patience and understanding while our teams have worked on remedial actions!