8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 has received reports of endpoints failing to register for PBXs in the EMEA region. We are currently investigating the issue and will provide updates as they become available.

8x8 has identified the issue and implemented a fix. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience caused.

We have received reports that users newly created and assigned with MS Teams Licensing are not synchronizing to the MS Teams Admin Portal.

We are investigating this issue and will provide updates as soon as we have them. 

Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time. We will be in touch as soon as we have a further update.

Our engineering team are working to resolve the issue, in the meantime, our support team will work with the few affected customer to resolve their issue.

8x8 has worked with customers to apply a work around to enabling new users detailed in the Knowledge article below. 8x8 will continue to work on a permanent resolution to this and will update the article once that is completed. If you need any help with the article instructions please contact 8x8 Support to help guide you through this. We apologize for the inconvenience this has caused. 

MS teams agent sync manual workaround Article

Contacting 8x8 Support

8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports. 

8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.

8x8 has identified the issue impacting 8x8 Work Web, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.

8x8 continue their work towards resolving the issue impacting 8x8 Work Web. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.

8x8 has resolved the issue impacting the 8x8 Work web. Please note that you may need to manually log off and log back in to the Work web for the changes to take effect. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available. 

8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available. 

8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.

Some 8x8 Work endpoints may have experienced a brief connectivity issues to one of it's EU data center locations. This may of caused some calls to drop or a period where calls could not be made.  Endpoints impacted reconnected to alternate regional 8x8 services and the issues was resolved. We are investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an endpoint connectivity issue where the error "Unable to connect to phone service". We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the endpoint connectivity and calls are now working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating a call connectivity issue with the 8x8 Work Mobile app. This issue is causing the push notification for calls on the 8x8 Work Mobile app to not be displayed. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is now seeing service restoration regarding the push notifications for calls not appearing issue impacting the 8x8 Work Mobile app. We will continue monitoring and will provide a final update once we confirm resolution.

8x8 has confirmed that the issue impacting the 8x8 Work Mobile app has been resolved. We are investigating root cause and we apologize for the inconvenience. 

8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 

8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.

8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.