WorkM (VOM)
8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available.
8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.
Some 8x8 Work endpoints may have experienced a brief connectivity issues to one of it's EU data center locations. This may of caused some calls to drop or a period where calls could not be made. Endpoints impacted reconnected to alternate regional 8x8 services and the issues was resolved. We are investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an endpoint connectivity issue where the error "Unable to connect to phone service". We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the endpoint connectivity and calls are now working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating a call connectivity issue with the 8x8 Work Mobile app. This issue is causing the push notification for calls on the 8x8 Work Mobile app to not be displayed. We are working on resolving the issue and updates will be provided as they become available.
8x8 is now seeing service restoration regarding the push notifications for calls not appearing issue impacting the 8x8 Work Mobile app. We will continue monitoring and will provide a final update once we confirm resolution.
8x8 has confirmed that the issue impacting the 8x8 Work Mobile app has been resolved. We are investigating root cause and we apologize for the inconvenience.
8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available.
8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.
8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.
8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 will be performing maintenance that will cause 8x8 work Desktop, Mobile, and web clients to not get call history updates for approximately 30 minutes. Inbound and outbound calls will still be completed as normal during this maintenance as there is no impact to call flow. Once the maintenance is complete any calls missed or completed during the 30 minute window will begin to propagate and begin displaying in the applications.
8x8 is investigating reports of the 8x8 mobile application not presenting new inbound calls. Outbound calls work normally. While we investigate you can utilizes 8x8 Desktop application to receive inbound calls. We'll continue to provide updates as they become available.
8x8 has verified an issue causing some mobile devices to not present calls. We are continuing to investigate the root cause and will continue to provide updates as they become available.
8x8 believed it has found the root cause and mitigated the issue that was causing mobile calls to present calls. The issue is now resolved and we are monitoring. We'll provide a final update once we confirm the resolution.
8x8 has confirmed the mitigation resolved the issue. We are now closing this alert and performing a full root-cause investigation. We apologize for the interruption.
8x8 Is currently investigating an issue where the 8x8 Meetings present symptoms such as connections dropping and audio interruptions . We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the 8x8 Meetings. If an already existing meeting is in progress and you still happen to encounter difficulties, please set up a new meeting under a new name. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue where the Meetings tab in 8x8 Work is not listing future meetings. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the meetings visibility on the 8x8 Work app. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 and its integration partner are currently investigating an issue with the calls where the ring can still be heard after answering in a ring group. The initial call to the ring group is answered successfully however secondary callers extensions continue to ring although the call is already answered as normal. We are working on resolving the issue and updates will be provided as they become available.
8x8 continue to work with it's integration partner on this issue. We'll continue to provide updates as they become available.
8x8 believes that the issue is now resolved and calls should now complete as normal. We will provide a final update as we monitor for stability.
8x8 has confirmed resolution of the MS teams issue with Ring Groups. We are performing a root cause and we apologize for the inconvenience.