WorkM (VOM)

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 will be performing maintenance that will cause 8x8 work Desktop, Mobile, and web clients to not get call history updates for approximately 30 minutes. Inbound and outbound calls will still be completed as normal during this maintenance as there is no impact to call flow. Once the maintenance is complete any calls missed or completed during the 30 minute window will begin to propagate and begin displaying in the applications. 

 
Scheduled maintenance auto-closed.
Americas EMEA Work Calling Work Calling Endpoints Endpoints WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 is investigating reports of the 8x8 mobile application not presenting new inbound calls. Outbound calls work normally. While we investigate you can utilizes 8x8 Desktop application to receive inbound calls. We'll continue to provide updates as they become available.

 

8x8 has verified an issue causing some mobile devices to not present calls. We are continuing to investigate the root cause and will continue to provide updates as they become available. 

 

8x8 believed it has found the root cause and mitigated the issue that was causing mobile calls to present calls. The issue is now resolved and we are monitoring. We'll provide a final update once we confirm the resolution. 

 

8x8 has confirmed the mitigation resolved the issue. We are now closing this alert and performing a full root-cause investigation. We apologize for the interruption. 

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 Is currently investigating an issue where the 8x8 Meetings present symptoms such as connections dropping and audio interruptions . We are working on resolving the issue and updates will be provided as they become available.

 

8x8 has resolved the issue impacting the 8x8 Meetings. If an already existing meeting is in progress and you still happen to encounter difficulties, please set up a new meeting under a new name. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 Is currently investigating an issue where the Meetings tab in 8x8 Work is not listing future meetings. We are working on resolving the issue and updates will be provided as they become available.

 

8x8 has resolved the issue impacting the meetings visibility on the 8x8 Work app. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

EMEA Work Calling Endpoints WorkD (VOD) WorkM (VOM) Deskphones
 
[closed]

8x8 and its integration partner are currently investigating an issue with the calls where the ring can still be heard after answering in a ring group. The initial call to the ring group is answered successfully however secondary callers extensions continue to ring although the call is already answered as normal. We are working on resolving the issue and updates will be provided as they become available.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.s they become available.
 

8x8 continue to work with it's integration partner on this issue. We'll continue to provide updates as they become available. 

 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 

8x8 believes that the issue is now resolved and calls should now complete as normal. We will provide a final update as we monitor for stability. 

 

8x8 has confirmed resolution of the MS teams issue with Ring Groups. We are performing a root cause and we apologize for the inconvenience. 

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

8x8 has received reports and is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available.

 

8x8 has confirmed the DND issue being present and is now continuing to investigate. Further updates will be provided as they will become available.

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We continue the efforts to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
 

8x8 is now seeing restoration of the service. We continue to work towards full resolution of the issue. Further updates will be provided as they will become available.

 

We continue the investigation to ensure full resolution of the issue. We will provide further updates as soon as they are available.

 

8x8 engineers continue to work towards resolution of the issue. We will provide further updates as soon as they are available.

 
8x8 internal teams continue to investigate the issue to ensure it is resolved. We will provide further updates as soon as they are available.
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has removed the fault and observed the service ever since. The issue has not been reproduced anymore. We will continue to monitor and will provide further updates as they become available.

 

8x8 has resolved the issue impacting the DND status behaviour. 8x8 will continue to monitor and investigate the root cause. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available

 

8x8 have confirmed an issue with toggling DND status. We are continuing to investigate and will provide updates as soon as they are available.

 

8x8 internal teams are currently on an investigation bridge and have performed some mitigation steps and are seeing restoration in functionality. We are still actively investigating to ensure that the issue is fully resolved. We apologise for any inconvenience caused and will provide updates as soon as they become available.

 

8x8 internal teams continue to investigate the issue to ensure it is fully resolved. We will provide further updates as soon as they are available.

 

8x8 has resolved the issue impacting the DND status behaviour. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 Is currently investigating an issue with the voicemails and call recordings being unavailable in the 8x8 mobile and desktop applications. The media is properly recorded and stored however they cannot be viewed and accessed in the applications. As a workaround voicemails can still be accessed by dialling 555 from your 8x8 work extension. Instructions on accessing your voicemail via your phone are at this link here. We are working on resolving the issue and updates will be provided as they become available.

 

8x8 has identified an issue with voicemails and call recordings displaying in the 8x8 mobile and desktop applications. The media is properly recorded and stored however they cannot be viewed and accessed in the applications. As a workaround voicemails can still be accessed by dialing 555 from your 8x8 work extension. Instructions on accessing your voicemail via your phone are at this link here. Updates on resolution will be provided as they become available. 

 
Our engineers are currently working to resolve the issue. We will continue to provide updates as they become available. 
 

8x8 is continuing to work on restoring call recording and voicemail playback of media files. Updates will continue as they become available. 

 

8x8 has resolved the issue causing media files such as recordings and voicemails.  New recordings and voicemails will be available in near real-time under normal performance metrics. Older recordings and voicemails left during the impact window are processing and be made available in the next few hours. We'll provide a final update once all previously recorded media becomes available. 

 

8x8 has resolved the issue and the voicemails are visible and processed live, with no delay. We are monitoring and investigating the root cause. If you feel that there are still missing voicemails, they can be accessed by dialling 555 from your 8x8 work extension. Instructions on accessing your voicemail via your phone are at this link here. Alternatively, you can reach out to 8x8 Support for further assistance. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Inbound Inbound Inbound Outbound Outbound Outbound Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

 

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

 

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

 

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

Americas EMEA Work Calling Work Calling Endpoints Endpoints WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 Is currently investigating a performance issue with the 8x8 Work Mobile App is unable to receive inbound calls. The issue does not seem to replicate on outbound calls. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has currently observed stability with the service for pushing inbound call notifications to Android and IOS applications. At this time the issue is resolved and we are monitoring stability. We will provide further confirmation of resolution in a later update. 

 

8x8 has mitigated the issue and is performing a root cause investigation. We are now closing this incident as resolved and we're sorry for the inconvenience this may have caused.