Deskphones

EMEA Work Calling All Other Services Endpoints Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 is seeing improvements regarding the symptoms of Microsoft Teams endpoints not being able to make or receive calls and we started receiving confirmations of calls functioning normally. We will continue to monitor and provide updates as they become available. 

 

8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. A root cause investigation is being done into the issue. We apologize for the inconvenience.

EMEA Work Calling Endpoints WorkD (VOD) WorkM (VOM) Deskphones
 
[closed]

8x8 and its integration partner are currently investigating an issue with the calls where the ring can still be heard after answering in a ring group. The initial call to the ring group is answered successfully however secondary callers extensions continue to ring although the call is already answered as normal. We are working on resolving the issue and updates will be provided as they become available.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.s they become available.
 

8x8 continue to work with it's integration partner on this issue. We'll continue to provide updates as they become available. 

 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 

8x8 believes that the issue is now resolved and calls should now complete as normal. We will provide a final update as we monitor for stability. 

 

8x8 has confirmed resolution of the MS teams issue with Ring Groups. We are performing a root cause and we apologize for the inconvenience. 

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

8x8 has received reports and is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available.

 

8x8 has confirmed the DND issue being present and is now continuing to investigate. Further updates will be provided as they will become available.

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We continue the efforts to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
 

8x8 is now seeing restoration of the service. We continue to work towards full resolution of the issue. Further updates will be provided as they will become available.

 

We continue the investigation to ensure full resolution of the issue. We will provide further updates as soon as they are available.

 

8x8 engineers continue to work towards resolution of the issue. We will provide further updates as soon as they are available.

 
8x8 internal teams continue to investigate the issue to ensure it is resolved. We will provide further updates as soon as they are available.
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has removed the fault and observed the service ever since. The issue has not been reproduced anymore. We will continue to monitor and will provide further updates as they become available.

 

8x8 has resolved the issue impacting the DND status behaviour. 8x8 will continue to monitor and investigate the root cause. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available

 

8x8 have confirmed an issue with toggling DND status. We are continuing to investigate and will provide updates as soon as they are available.

 

8x8 internal teams are currently on an investigation bridge and have performed some mitigation steps and are seeing restoration in functionality. We are still actively investigating to ensure that the issue is fully resolved. We apologise for any inconvenience caused and will provide updates as soon as they become available.

 

8x8 internal teams continue to investigate the issue to ensure it is fully resolved. We will provide further updates as soon as they are available.

 

8x8 has resolved the issue impacting the DND status behaviour. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 and its integration partner are currently working towards resolving the issue impacting the Microsoft Teams endpoints. We'll provide updates as they become available. 

 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 continues to investigate the issue regarding Microsoft Teams endpointsIn the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide updates as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/. 

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We are investigating the root cause and we apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 has confirmed an issue with 8x8 Microsoft Teams enabled endpoints. Inbound and outbound calls have been intermittently failing only though MS Teams enabled endpoints.  In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 
8x8 and it's integration partner have confirmed that call flow has been back to normal have and calls are currently completing as normal. We are monitoring for stability and will provide a further update once it's confirmed as fully resolved. 
 

8x8 has observed stability and will be closing out this incident as resolved. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA Work Calling Work Calling Endpoints Endpoints Deskphones Deskphones
 
[closed] 8x8 is investigating reports of some customers experiencing connectivity issues with Poly hard phones. Symptoms include endpoints displaying line unregistered or showing date and time out of sync on the display. We're investigating and we'll provide updates as they become available
 

8x8 continues to investigate the issue. If you are experiencing issues with poly endpoints.  Please contact support to troubleshoot the issue while we continue to investigate. 

 

8x8 continues to investigate the issue causing some Poly phones to not register properly. We'll continue to provide updates as they become available. 

 

8x8 has identified and confirmed the impact to a small subset of endpoints with custom phone DNS configurations. 8x8 is working on solutions that would resolve this configuration issue.  We'll continue to provide updates on the progress. 

 

8x8 is working to confirm resolution after a recent configuration change for these affected endpoints was completed. 8x8 will provide an update at 1:00pm Pacific (4:00pm Eastern) unless an update becomes available prior. 

 
8x8 has continued to work to confirm the configuration changes to resolve the issue. Next update will be at 2pm Pacific time. 
 

8x8 has implemented changes to phone DNS configurations that will require a restart in order for the endpoint to fetch the new settings. Most customers can power cycle their endpoint to force the new configuration. This requires to remove power to the device and wait 5 seconds and then reconnect. In the event that the new configuration is not being received properly, a factory reset may be required. 

To factory reset a device you will need it's unique device specific MAC password. This KB article instructs you on how to obtain the passwords for any devices on your account.

How to get the device admin password

Once the Device password is obtained follow these steps to factory reset. If the phone is not configured for auto-provisioning there are steps at the end of this article on how to manually provision the phone for 8x8 Service. 

How to factory reset a Poly phone and manually configure

How to manually configure a Poly phone for 8x8 service

If you are still experiencing issues, or are having trouble with the factory reset process, please contact support. 

Contacting 8x8 Support


 
8x8 has monitored and confirmed resolution from customers after completing the outlined steps in the previous update. We apologize for this interruption this has caused and are working on a full root-cause investigation.
Americas EMEA APAC Work Calling Work Calling Work Calling SSO SSO SSO Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed] 8x8 is investigating reports of connectivity issues to 8x8 services. Symptoms include endpoints displaying line unregistered, and some intermittent web logins failing. We're investigating and we'll provide updates as they become available. 
 

While the majority of connectivity we see still connected, we do continue to see intermittent connectivity issues for some customers. We'll continue to monitor and provide updates on this issue. 

 
8x8 continues to work to restore full connectivity. We'll continue to provide updates as they become available.
 

8x8 is continuing to work to mitigate the intermittent issue impacting DNS records from being resolved. Some customers who have been unable to resolve our status page can follow at this temporary alternate status page link: https://status.8x8.com/incident/446346 . We'll continue to provide updates as we work to fully restore.

 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. 8x8 operations team continue to work to stabilize the intermittent DNS responses that are failing. We'll continue to provide updates as they become available. 
 

8x8 continues to work to restore impact to DNS connectivity causing  login and endpoint registration issues. We've additionally seen symptoms expand to contact center logins and inbound telephony routing. 8x8 has all internal team members working on restoring service.

 

8x8 has restored service to Contact Center logins and inbound telephony impacting contact center services. We are still investigating and working to resolve issues impacting DNS connectivity affecting endpoints and 8x8 Work logins.  We'll continue posting updates as we work to bring full resolution. 

 

8x8 is monitoring traffic that is intermittently impacting logins to 8x8 web services and 8x8 endpoints registrations. 8x8 will provide hourly updates or earlier if a significant update becomes available. We apologize for the inconvenience while this incident continues to move towards resolution. 

 

8x8 continues to monitor the impact to DNS connections. If you experience an error message while logging in to an 8x8 web service, please continue to re-attempt to login. Currently impact is intermittent and you should be able to login in between these periods of DNS connectivity loss. 8x8 operations continues to work on a resolution. 8x8 will provide hourly updates until further notice. We apologize for the inconvenience. 

 

8x8 has corrected the issues with DNS and all services should be accessible. Please reach out to 8x8 support if you are still experiencing any issues. We apologize for any inconvenience caused.