8x8 Is currently investigating reports of issues when syncing 8x8 Users with Microsoft Teams integration with an error stating " An error occurred while attempting to start the sync". We are working on resolving the issue and updates will be provided as they become available.
We have received confirmation from our provisioning partner that corrective measures have been implemented to restore sync functionality. Account sync operations can be resumed, including re-syncing any accounts that previously failed during the incident window. We will continue to monitor and provide an update once full resolution is confirmed.
8x8 has confirmed resolution on the issue impacting the sync functionality. We are monitoring and investigating the root cause. We apologize for the inconvenience.
8x8 is investigating potential performance issues with Contact Center cluster EU21 in the EMEA region. We are currently mitigating the issue and will provide updates as they become available.
8x8 has confirmed all performance metrics are back to normal and any symptoms experienced should now be resolved. We are investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue where inbound and outbound calls through Work Desktop endpoints are failing. We are working on resolving the issue and updates will be provided as they become available.
8x8 continues to investigate the issue where inbound and outbound calls through Work Desktop endpoints are failling. Further symptoms cover 8x8 Work Desktop not showing notifications when the associated desk phone is ringing. We will continue to provide updates as they become available.
8x8 has resolved the issue impacting 8x8 Work Desktop endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is currently investigating reports of 8x8 Work Analytics Portal Loading Issue in the US region. We are working on resolving the issue, and updates will be provided as they become available.
8x8 has resolved the 8x8 Work Analytics loading issue. We will investigate the root cause and we apologize for the inconvenience.
We are currently investigating an incident on CC NA18B platform where users are experiencing login failures in Agent Workspace. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting login in Agent Workspace. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has received reports that inbound calling from certain numbers has no audio. We are currently investigating the issue and will provide further updates once available. If you are experiencing these symptoms, please open a case with 8x8 Support.
8x8 has engaged our underlying carrier to troubleshoot this issue further. We will provide updates as soon as they are available. We apologize for any inconvenience caused.
8x8 has worked with the underlying carrier to mitigate the issue. We are seeing recovery in call audio. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.
8x8 Is currently investigating reports of inbound calling issues in the Canada region. We are working on resolving the issue and updates will be provided as they become available.
8x8 has seen successful traffic coming over the impacted carriers in the Canada region. We expect all traffic to be completing normally. We will be monitoring for stability and will post a final update fully confirming resolution.
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has received reports from the AU region for the Agent Workspace user interface, where the call control pane takes over the entire screen, and the CRM/Directory pane is missing. We are currently investigating and will provide updates as soon as they are available.
8x8 is continuing to investigate this issue. We will provide updates as soon as they are available. We apologize for any inconvenience caused.
8x8 has performed steps to mitigate the issue. Logged-in users may have to refresh their Agent Workspace for the changes to take effect. Please reach out to 8x8 support if you are still experiencing issues. We apologize for any inconvenience caused.
8x8 is currently mitigating an issue impacting a subset of customers on the EU10 contact center platform. They may not have the ability to make changes to their agent profile settings such as changing their queue assignments. Customers may experience a platform switch to mitigate the issue as we investigate the root cause and attempt resolution steps. We will provide updates on the progress or as updates become available.
8x8 has confirmed normal behavior in call flow and transaction handling for agents for the EU10 customers impacted during this incident. The current impact is limited to only changes in configuration such as enabling or disabling agents to queues, or any changes in the 8x8 Contact Center Configuration Manager. We are still working to restore the ability to make changes and will provide updates as they become available.
8x8 has completed a successful emergency platform switch for the customers impacted by this incident. Agents should be prompted to log out and log back in after all available transactions are handled. Once all active calls are handled, agents should log out and log back in to continue to taking new transactions entering queues.
Supervisors and agents (when configured) can now enable or disable themselves to queues and other changes from the 8x8 Admin Console will now be successful.
We are currently monitoring and will post a final confirmation message once fully verified.
8x8 has confirmed resolution and will now be closing this incident. We are performing a full root cause investigation and we apologize for the interruption.
8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.
8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.
8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.