8x8 is currently investigating an issue with the 8x8 Support Portal knowledge base where the web portal cannot be accessed. We are working on resolving the issue and updates will be provided as they become available.

8x8 has received reports from some customers indicating that users are unable to log in to Agent Workspace. We have identified that this issue affects customers who use Aussie Broadband as their Internet Service Provider (ISP). We will investigate the problem further and provide updates as they become available.

8x8 has taken steps to address the issue, and we are now seeing that users can successfully connect to Agent Workspace. If you are still experiencing difficulties, please reach out to 8x8 Support. We will continue to monitor the situation until we can confirm that the issue is fully resolved.

8x8 has confirmed the issue is resolved. Please contact 8x8 Support if you are still experiencing issues. We apologise for any inconvenience caused.

8x8 is investigating reports that 8x8 Work for web browsers is not accessible via direct URL and also from the 8x8 Application panel.  All other apps are currently operational including 8x8 Mobile, Desktop and hard-phones. We are currently investigating and will provide updates as the become available.

8x8 is currently continuing to investigate the cause for 8x8 Work Web logins page not loading.  We have also observed impact to the 8x8 Admin Console portal as well.  All other telephony service are operational at this time. We'll continue to investigate and provide updates as they become available. 

8x8 has mitigated the issue and performance for the affected services is back normal. Known impact was isolated to the US Region. We will continue to monitor and will provide another update once fully confirmed. 

After verifying 8x8 has confirmed the impact for both US and EMEA users is now resolved. We have observed normal performance and will continue to perform our full root cause investigation. We apologize for the interruption. 

8x8 is investigating intermittent reports of login failures for users that have two factor authentication (2FA) setup with 3rd party authenticator applications. The issue seems to be intermittent to some users. Alternate methods such as email or SMS authentication are confirmed operational for those users and is suggested as an alternative while we investigate the issue. 

Log into 8x8 admin accounts by using Multi-Factor Authentication (MFA)

8x8 has fixed the issue with two-factor authentication using authenticator codes. To benefit from this fix, users should clear their browser cache and cookies. If you continue to experience difficulties, please reach out to 8x8 Support. We apologise for any inconvenience this may have caused.

8x8 has identified an issue causing a subset of customer voicemail and call recordings to become unavailable for playback. This media is being recorded, however transcoding of the media for playback is delayed. 8x8 is working with it's cloud provider on restoring real-time availability for customers. 8x8 Work voicemails can be listened to via this alternate method in the knowledge article below:

Access Voicemail from Your Phone

8x8 will continue to provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. As a reminder 8x8 Work voicemails can be listened to via this alternate method in the knowledge article below.

Access Voicemail from Your Phone

We will continue to provide updates as they become available. 

8x8 has resolved availability of media recorded prior to last night 4-27-2025 11:00PM EDT Eastern time. (8:00 PM Pacific). Recordings and Voicemail media recorded before this time stamp is available.

8x8 is currently working to restore access to media recorded between 4-27-2025 11:00PM EDT and 2025-04-28 13:45 EDT. This media is still missing and we'll provide an update on the progress of it's restoration. 

New media recorded after 2025-04-28 13:45 EDT is currently being transcribed and has a 1-2 hour delay for availability. 

We'll continue to provide updates as they become available. 

Media recorded  between: 2025-04-28 10:22 AM EDT  and  2025-04-28 15:10 PM EDT is still not available as 8x8 continues to work to restore this media. 

8x8 also continues to work to restore newly recorded media that has be recorded after 2025-04-28 15:10 EDT . This media is being processed and being populated for your availability but with a delay. We estimate about a 2-3 hour delay in it's availability. 

8x8 will provide an update of this media's availability next at 8:00PM EDT (5:00PM Pacific) or if a new update becomes available. We apologize for the interruption. 

The issue with  recordings and voicemails being delayed for playback is now resolved. All newly recorded media is available in real-time under normal performance standards. 

Recordings and voicemails recorded between:  2025-04-28 10:22 AM EDT  and  2025-04-28 15:10 PM EDT are still being recovered. We will provide an update on this progress 4-29-2025 at 8:00 AM PDT. We apologize for the interruption while we work to fully resolve this issue. 

8x8 has investigated and begun the process of reconstructing the missing media that has not yet been made available for playback. 8x8 estimates that this data may take 1-2 days to fully propagate and become available. This only impacts media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 15:10 PM EDT.

8x8 will continue to provide daily updates until all data is restored. Our next update will be on April 30, 2025, at 8:00 AM PDT. We apologize for the interruption.

8x8 is continuing data synchronization for the missing time period. This activity will continue over the following days, and we are currently working on a more accurate estimated date for availability. We will provide daily updates or as new information becomes available. The remaining impact applies only to media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT.

8x8 continues working on reconstructing the missing data for the media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT. We will continue providing daily updates or as new information becomes available. We apologize for the inconvenience.

8x8 continues the effort in reconstructing the missing data for the media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT. We are following through a multi-step approach that requires more time than anticipated in order to successfuly restore the missing data. We apologize yet again for the inconvenience and we will continue to provide updates as new information becomes available.

8x8 has completed the restoration of the missing media. All media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT is now available for playback. We apologize for the inconvenience and 8x8 is working to implement steps to prevent issues of this nature in the future. 

8x8 has identified an issue causing outbound faxes to not send from 8x8 Work internet fax application. Internal faxes should work as normal. We are currently investigating this issue and will provide updates as they become available.

8x8 has resolved the issue impacting outbound faxes and testing confirms they are now delivering as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has monitored and confirmed resolution for the queue assignment issues. We apologize for the inconvenience this has caused.

8x8 is currently investigating reports with issues with some inbound calls to queues in the UK region. We are investigating this issue and will provide updates as soon as they are available.

8x8 has identified the issue causing queues to not reflect updates, leading to issues with inbound calls routing. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting call queues not reflecting changes, causing calls to not be routing as intended. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating an issue where our support portal (support-portal.8x8.com) is showing a certificate error. We are working to rectify this as soon as possible. This has no impact on service functionality. If you need to reach 8x8 Support, you can still create cases via the my8x8 portal in the Application Panel or call us on one of the numbers below:

US

From within the US: 1-888-898-8733

From outside the US: 1-408-687-4120

Non-US Regional

Australia: +61 1300 088 917 (+61 1800 648 574)

New Zealand: +64 (0)800 452 545

UK: +44 207 096 6060

France:  +33 1 57 96 03 61

Thailand: +66 2 026 8209

Philippines: +63 2 8271 3494

Singapore: +65 3158 8675

8x8 is working to resolve the issue as soon as possible. We will continue to provide updates as they become available. We apologize for any inconvenience caused.

8x8 is working to restore access to the support portal. We will provide another update at 03:00 UTC or sooner if we have significant information. We apologize for any inconvenience this may cause.

8x8 is working with our website partner to rectify this issue. We will provide another update at 04:00 UTC or sooner if we have significant information. We apologize for any inconvenience this may cause.

We are doing our best to resolve this issue as soon as possible. We will provide another update at 08:00 UTC or sooner if we have significant information. We apologize for any inconvenience this may cause.

8x8 has resolved the issue with the support portal, and it should be accessible now. If you are still encountering issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 is investigating reports of calls failing for customers in the Japan region. We are currently investigating and will provide updates as they become available.

8x8 has identified the issue causing calls to fail for customers in the Japan region. There is currently an ongoing incident with one of our upstream carriers causing the aforementioned issue. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available.

8x8 has confirmed resolution of the calling issue to the Japan region. Tests have been successful and calls are now completing successfully. We are investigating the full root cause and we apologize for the interruption.