Americas Contact Center Contact Center US1 Contact Center US2 NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is investigating reports of call quality issues with a subset of telephony calls in the US region. Please contact 8x8 support with call samples including Transaction Codes to aid in identifying and diagnosing the cause. We'll provide updates as they become available

 

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further including call samples with transaction numbers.  We apologize for the delay and we will continue to work to identify the issue. 

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has seen improvement in observed call quality reports by customers reporting these symptoms. If you are still experiencing call quality issues as of 2:00 PM Pacific (5:00 PM Eastern) please contact 8x8 support with updated call samples to investigate further. 

 

8x8 has seen normal call quality for impacted customer subset.  8x8 is performing a full root cause investigating together with our underling carrier. We apologize for the interruption. 

Americas SMS
 

8x8 is investigating reports of SMS messages from external numbers to 8x8 numbers not being received. Outbound SMS messages from 8x8 to external numbers are operating normally. We are currently working with our underlying carrier and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
We are doing our very best to get this issue resolved as we work with our underlying carriers on the issue. We thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
8x8 operations and support continue to work with our underlying carrier on resolving the issues with Inbound SMS to 8x8 numbers. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has seen an improvement in inbound SMS delivery to 8x8 numbers, but we are still waiting for our carrier to confirm resolution. We'll continue to provide updates as the become available. 

 

8x8 has confirmed resolution as of 11:10 AM Pacific time and all SMS messages are being delivered normally. We are working to investigate the root cause with our underlying carrier and we apologize for the interruption. 

Americas Contact Center Contact Center US1 Contact Center US2 NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is currently investigating reports of outbound emails not being sent from US based Contact Center. This only impacts outbound emails and all other telephony and digital channels are operating normally. We'll provide more updates as we continue to investigate the issue. 


 

8x8 has mitigated the issue and new emails are now flowing to their outbound destinations as normal. All systems should now be operating normally. We will be monitoring for stability before fully resolving this incident. 

 

8x8 has seen restoration of emails being delivered and are now resolving this incident. 8x8 will be investigating the root cause and we apologize the interruption. 

Americas EMEA APAC 8x8 Website 8x8 Website 8x8 Website
 

8x8 Support is currently investigating an issue preventing the ability to access My 8x8 support portal. When trying to acess the Get Support page link, it will prompt an error stating that the URL No Longer Exists. We are currently working to restore this ability. In the meantime you can contact 8x8 Support via chat or phone. 8x8 services are fully operational and not impacted.

Contacting 8x8 Support

 

Our engineers have identified the issue causing the Get Support page link from the Knowledge Base to generate an error stating that the URL No Longer Exists. We are currently working to resolve the issue as a matter of priority. We will continue to provide updates as they become available. In the meantime you can contact 8x8 Support via chat or phone. 8x8 services are fully operational and not impacted.

Contacting 8x8 Support

 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

EMEA Contact Center Contact Center UK3 EU4 EU14 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 

8x8 Is currently investigating reports of issue regarding Agent Workspace and Supervisor Workspace on the UK3 cluster.  We are working on resolving the issue and updates will be provided as they become available.

 

8x8 has identified the source of the issues in the UK region covering Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 

8x8 has resolved the issue impacting Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace in the UK region and the services have been restored to normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
 

We have received reports that there are still some issues with various features of Contact Center. This includes, but may not be limited to:

  • Emails not queueing
  • Stuck calls in dashboards or Supervisor Workspace
  • Closed schedules not being honored
  • Engage users unable to change their status or answer calls.

We are investigating these issues and will provide updates as they become available. Please contact 8x8 support if you encounter any issues that do not appear on the above list.

 

We are continuing to investigate these issues. We have also observed that Engage users are experiencing issues with changing their status or receiving calls. We will provide further updates as they become available. We apologize for any inconvenience caused.

 
Our engineers continue working to resolve the lingering issues as a matter of priority. We will continue to provide updates as they become available. 
 

We are seeing restoration of services. We will continue to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

 

8x8 has resolved the remaining issues impacting Contact Center in the AU region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
 

8x8 has received reports of issues with the Contact Center for users in AU. Symptoms include poor audio quality, application slowness and call termination issues. We are currently investigating the issue and will provide updates as soon as they become available.

 

8x8 is still investigating this issue. We will provide continuous updates as they become available. We apologize for any inconvenience caused.

 

8x8 is taking steps to mitigate this issue, but we are still continuing to investigate. We apologize for any inconvenience caused.

 

We are seeing some improvement in behaviour. However, we are continuing to investigate. We will continue to provide regular updates. We apologize for any inconvenience caused.

 

We are doing our utmost to restore services as soon as possible. Further updates will be provided as we progress. We apologize for any inconvenience caused.

 

We are seeing the restoration of services. We are continuing to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

 

8x8 has received confirmation that the issues are resolved. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.

Americas EMEA APAC SSO SSO SMS
 

8x8 is currently investigating issues with some customers having new logins fail when utilizing two factor authentication via email or SMS. Users are instead being directed to blank screen. Other authentications methods such as 3rd party Single Sign on are operating normally. 8x8 has resources engaged and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has resolved the issue causing the logins failures with two factor authentication.  8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

EMEA Contact Center Contact Center UK3 Contact Center Login Authentication Services and Administration Portal EU4 EU14 EU13 EU12 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 

8x8 Is currently investigating a delay issue with the IVR audio files configuration where a new audio file is being saved but not reflected yet in the actual audio file being played, the previous one still being played instead. We are working on resolving the issue and updates will be provided as they become available.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has mitigated the issue causing changes to not go into affect when making changes to recorded messages. If you've experienced this issue, please make and edit first, and then re-make the desired changes to save them to resolve the issue. We are performing a root cause investigation and we apologize for the interruption. 

EMEA Contact Center Contact Center UK3 EU13
 

8x8 is currently investigating a potential performance issue impacting EU13 Contact Center logins and telephony call flow. We are currently investigating and will provide updates as they become available. 

 

8x8 has mitigated the performance issues on this platform and it is now operating normally. 8x8 will be investigating the root cause and we apologize for the interruption.