8x8 Is currently investigating an issue with VCC being inaccessible. We are working on resolving the issue and updates will be provided as they become available.
8x8 has started receiving confirmations and confirmed that the VCC has started accepting logins and working under normal conditions. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue with the 8x8 Meetings service where the symptom is choppy media and performance issues. We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Meetings service causing the performance issues such as choppy media. We continue working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the 8x8 Meetings service. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is receiving reports of issues connecting to 1300 and 1800 numbers from Telstra mobiles. We are investigating this issue and will provide updates as soon as they become available.
Our underlying carrier has confirmed that the issue appears to be isolated to Telstra callers. We will continue to work with them to resolve this issue. We apologize for any inconvenience caused.
We are continuing to work with the underlying carrier to resolve this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.
We are seeing improvements in calls connecting to 1300 and 1800 numbers. We will continue to monitor until we receive confirmation that the issue has been resolved. We appreciate your patience while we address this issue.
We have confirmed that the issue appears to be resolved. If you are experiencing any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.
8x8 has received reports of inbound calls failing to connect to certain numbers in Australia. We are currently investigating the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.
8x8 has narrowed the issue down to one of the underlying carriers in the region. We have escalated the issue and will continue to provide updates as they become available.
We are still working through the issue with the underlying carrier. We will continue to provide updates as they become available.
8x8 continues to work with the underlying carrier to resolve this issue. We will continue to provide updates as they become available. We apologize for any inconvenience caused.
The underlying carrier reports that they are closer to narrowing down the issue. 8x8 will continue to work with them to resolve this issue as soon as possible. Further updates will be provided as they become available. We apologize for the inconvenience caused.
We are seeing improvement in inbound calls to the affected numbers. We will continue to monitor and provide an update once we have confirmation that the issue is fully resolved.
8x8 has confirmed that inbound calls to the affected Australian numbers are connecting correctly. If you continue to encounter issues, please contact 8x8 Support. We apologize for any inconvenience caused.
8x8 has received reports from a small number of customers that the Live Monitoring feature of Quality Management (QM) is inaccessible. We are currently troubleshooting the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.
8x8 has resolved the issue, and QM Live Monitoring should now be accessible. If you encounter any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.
We are aware of an issue impacting our knowledge base support.8x8.com. Operations are currently investigating with priority.
If you need to open a support case, please engage support via https://8x8.my.site.com/. Alternatively, depending on the permissions, support cases can be logged via https://sso.8x8.com/ and open "My 8x8".
Updates will be shared once available.
8x8 is currently working to resolve the issue as a matter of urgency.
The support page vendor has been contacted and they acknowledge a problem with their services.
We will continue to provide updates as they become available.
8x8 and the support page vendor continue to work towards resolution of the issue.
We will continue to provide updates as they become available, and we apologize for the inconvenience.
8x8 and the support page vendor are actively working to resolve the issue.
We will keep you updated as new information becomes available, and we apologize for any inconvenience this may cause.
The support page vendor is experiencing significant outages across multiple service providers, which are linked to a global issue. The vendor is actively troubleshooting the problem with their providers.
We will continue to provide updates as they become available.
The support page vendor has identified and resolved the issue. The 8x8 Support portal is now loading successfully.
We apologize for any inconvenience this may have caused.
8x8 is currently investigating a performance issue with the 8x8 Meetings service in the South American region, which may cause quality issues. We are working on resolving the issue, and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Meetings service in the South American region, which may be causing quality issues. We continue working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the 8x8 Meetings service. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating a login issue with 8x8 Analytics for Contact Center in the Ontario region. We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the login issue impacting 8x8 Analytics for Contact Center in the Ontario region. We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.
8x8 has resolved the issue impacting 8x8 Analytics for Contact Center. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Is currently investigating reports of inbound and outbound issues linked to a cluster in the UK region. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the inbound and outbound calling services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has identified an issue causing telephony issues on a subset of US2 Contact Center clusters. We are currently working to resolve and will provide updates as they become available.
8x8 has seen recovery and customers impacted should see restoration of their telephony functions. We are currently monitoring and will provide further updates once confirmed.
8x8 has confirmed that the issue is now resolved. Impact was isolated to phone transactions. Other digital channels such as email, chat and SMS were not impacted. We are currently investigating the root cause and we apologize for the interruption.