APAC Work Calling Outbound
 
[closed]

We have received reports of outbound calls to China failing to terminate. We are currently investigating the issue. We apologize for any inconvenience caused.

 

Our operations team have made some adjustments to mitigate the issue. Outbound calls appear to be working however there are still issues with inbound calls. We are continuing to investigate and will provide updates as soon as they are available.

 

We are continuing to investigate the inbound issues in China. We will continue to provide updates as they become available. We apologize for any inconvenience caused.

 

The issue with inbound and outbound calls in China has been resolved. Please contact 8x8 Support if you are still experiencing any issues. We apologize for any inconvenience caused.

Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
 
[closed]

Dear Customer,

We are investigating reports from a subset of customers not being able to login into VCC Agent Console through Salesforce Integration. As a workaround, please ask the agents to bypass the integration and log in directly from VCC Agent Workspace / VCC AGUI.

Please be assured that we are investigating this as a matter of urgency, and apologize for any inconvenience caused.

8x8 Support

 
8x8 is still investigating the issue. At this time we recommend that customers still experiencing the issue open a support ticket with Salesforce.com to also investigate the issue. We'll continue to provide details as they become available.
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide a further updates as they become available and we again apologize for the inconvenience. 
 
8x8 has isolated the symptoms to a very specific subset of Customers who are using CRM integrations. For these Customers, this is impacting a subset of their users. 8x8 has engaged these Customers directly to continue troubleshooting and will update them via their support cases. If you are experiencing a login issue via a CRM integration (such as Salesforce) please contact support to continue troubleshooting and to receive updates. We will close this posting and update these customers directly. We apologize for the inconvenience.
Americas Work Calling Service portals Analytics Admin Console (AC) Endpoints WorkM (VOM) WorkD (VOD)
 
[closed] 8x8 is investigating an issue with retrieving 8x8 Work voicemails from the desktop and mobile applications. Voicemails can still be retrieved from desktop phones or by dialing 555 and entering your voicemail pin number. The issue is also impacting 8x8 work recordings availability in the admin console. 8x8 is currently investigating and updates will follow. We apologize for any inconvenience this might be causing.
 
8x8 continues to work on restoring service to these impacted services. We have also experienced issues with Quality Management audio playback as well due to the same root cause. We will continue to provide updates as they become available.
 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 2 hours or until a significant update becomes available. We apologize for the delay in resolving the issue.

 

8x8 has now seen successful recovery for the services affected. There may be some analytics data reprocessing in the next few hours, however if you experience any abnormal behavior with media playback please contact 8x8 support to continue troubleshooting. We are investigating root cause and we apologize for the inconvenience.

Americas Work Calling Endpoints WorkM (VOM) WorkD (VOD) Deskphones
 
[closed]

8x8 is investing an issue with 8x8 Work connecting to endpoints. 

The operations team is currently investigating, updates will follow.

We apologize for any inconvenience this might be causing.

 

8x8 is still investigating the issue and will provide another update in 30 minutes. 

 
A subset of customers' PBX experienced an issue that prevented endpoints and calls from connecting. It has since been corrected and the root cause is being investigated. If you are still experiencing issues please contact 8x8 support We apologize for the inconvenience caused and thank you for your patience and understanding.
Americas SMS
 
[closed] 8x8 has discovered that some MMS messages are not being received correctly. Customers will receive an error saying will not be able to download the attachment or file. 8x8 is working with our SMS/MMS carrier to investigate this issue. We will update when more info is available
 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

EMEA All Other Services
 
[closed]

Dear Customer,

We have received multiple reports from customers impacted that are unable to call out on Teams.

We have escalated to our partner and currently working with our partner for restoring calling service in MsTeams integration.

Thank you for your understanding.

 

 

Dear Customer,

Along with our partner the calling service through the MsTeams integration has been fixed.

We have been monitoring it for a while for stability, if you are still encountering issues please raise a case with 8x8 support.

We appolagise for the inconvenience this might have caused.

APAC Work Calling Inbound Outbound
 
[closed]

8x8 experienced an issue that affected some PBX's in the APAC region. 8x8 Teams have since resolved the issue and systems are now operating normally.


 

We are investigating the root cause and we apologize for the inconvenience.

Americas EMEA All Other Services All Other Services
 
[closed]

Dear Customer,

We are aware you might be experiencing issues with offnet inbound calls to 8x8 French numbers. We are currently investigating and will provide updates as they become available. Please be assured we are doing our very best to minimize disruption time. We apologize for any inconvenience caused.

8x8 Support Team

 

Dear Customer,

Our operations team is currently working with the underlying French carrier to mitigate the impact. Technical support might contact you for more information to help with the investigation. The next update will be posted within one hour if no other updates are available by then. Please be assured we are doing our very best to minimize disruption time.

8x8 Support Team

 

Dear Customer,

Our operations team is still working with the underlying French carrier to mitigate the impact. Progress has been made and some of the calls are completing now. We are working on restoring full service. Technical support might contact you for more information to help with the investigation. The next update will be posted within the hour or when relevant information becomes available. Please be assured we are doing our very best to minimize disruption time.

8x8 Support Team

 

Dear Customer,

We can confirm that the interruption to service is now resolved and all the calls are successfully connecting. 
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.

8x8 Support Team

EMEA Contact Center Contact Center UK3 EU5
 
[closed]

Dear Customer,

We have received reports from customers located on one of the 8x8 Virtual Contact Center platforms regarding users unable to log in.

This has already been flagged by the 8x8 monitoring systems and an emergency platform switch was initiated resolving the log in issue in due time.

We apologize for the inconvenience this might have caused.

 

 

Issue resolved by the 8x8 operations team

Americas Contact Center Contact Center US2 NA7
 
[closed] Customers are unable to log in to Contact Centre (NA7). The issue is under investigation. Apologies for the inconvenience caused.
 
8x8 has resolved the issue with the Contact Centre (NA7) login issue. A platform switch was done to restore service. Please test to ensure functionality has now been restored, if you continue to experience issues then please reach out to our support team to continue troubleshooting. We apologize for the inconvenience caused and thank you for your patience and understanding.