8x8 Is currently investigating a performance issue with contact center customers in the US region. The common symptom is not being able to answer offered phone transactions. We are working on identifying the cause and will post any updates as the become available. While 8x8 is continuing to investigate, please open a support ticket with 8x8 support so we can troubleshoot the issue.
8x8 has isolated symptoms to US based users utilizing the 8x8 Agent Workspace web interface to answer calls. We are currently still investigating the symptoms and will continue to provide updates as they become available.
While 8x8 is working to resolve the 8x8 agent workspace web phone issues, users impacted can attempt to use an alternate endpoint such as utilizing the 8x8 Work Desktop app, physical endpoint such as a Poly phone, or an off net PSTN number as their agent workplace number.
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
As a reminder users impacted can attempt to use an alternate endpoint, such as utilizing the 8x8 Work Desktop app, physical endpoint such as a Poly phone, or an off net PSTN number as their agent workplace number.
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
As a reminder users impacted can attempt to use an alternate endpoint, such as utilizing the 8x8 Work Desktop app, physical endpoint such as a Poly phone, or an off net PSTN number as their agent workplace number.
8x8 has completed mitigation to resolve the issues affecting Agent Workspace calls being offered to Contact Center agents. This mitigation was completed at 4:00 PM Pacific (7:00 PM Eastern). If you have agents who were temporarily moved off the Agent Workspace web phone, you may now return them to their normal call-handling setup. Should you continue to experience issues, please contact 8x8 Support for further troubleshooting. 8x8 will monitor the situation and provide a final update at 7:00 PM Pacific (10:00 PM Eastern).
8x8 is currently investigating issues with our 8x8 Secure Pay integration (PCI-Pal). We will be working with our integration partner on this issue and we'll provide updates as they become available on the status.
8x8's integration partner has identified the issue causing the connectivity problem and is working to resolve. We'll continue to provide updates as they become available.
8x8 has received updates that mitigation has been taken and connectivity to 8x8 Secure Pay (PCI-Pal) should now be restored. We are confirming resolution. Please contact 8x8 support if you are still experiencing connectivity issues to troubleshoot further.
8x8 has begun to investigate delays with emails being sent where voice to text transcription feature is enabled for 8x8 Work Voicemails. Voicemails are still being recorded and can be access directly from your extension or via 8x8 Mobile and Desktop applications. 8x8 is monitoring and working to improve the performance so emails are sent in real time. We'll continue to provide updates as they become available.
Access Voicemail from Your Phone
8x8 has addressed the performance issue and all emails are now being sent in real-time when the transcription feature is enabled. 8x8 is performing a root cause investigation into this issue and we apologize for the interruption.
8x8 has received reports of intermittent issues dialling New Zealand numbers. We are currently investigating and will provide updates as soon as we have them.
We have isolated the issue to a particular underlying carrier. Routing is in place to ensure that calls are being completed over our other carriers. We will provide further updates as we receive them. We apologise for any inconvenience caused.
We have identified the issue to be isolated to specific customer configurations. We will address those cases individually. Other calls to New Zealand should be completed successfully.
8x8 is investigating reports of 8x8 Work Voicemail Box's not sending the email notifications and attachments. Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We'll provide updates as they become available.
Our engineers are currently working to resolve the issue as a matter of urgency. Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We will continue to provide updates as they become available.
8x8 engineers continue to work towards resolution of the issue. We have isolated the impact to Voicemails that have the voice to text transcription feature enabled. A temporary solution would be to disable transcription while we continue to investigate. We will continue to provide updates as they become available and we apologize for the inconvenience.
Enabling Voicemail Transcription for Your Company in 8x8 Admin Console
8x8 has confirmed that these voicemails are now flowing successfully to email inboxes together with their transcriptions. We are investigating the root cause and we apologize for the interruption.
8x8 has received reports that the Company Summary and Extension Summary pages in 8x8 Work Analytics are not updating correctly. We are investigating this issue and will provide updates shortly.
8x8 development team is investigating this issue. We will provide further updates once they become available.
8x8 has identified the issue and started to reprocess the data. As the data is reprocessed, it will appear in the Company Summary and Extension Summary reports. We will provide hourly updates until the data has been completely reprocessed. We apologize for any inconvenience caused.
8x8 is monitoring the data reprocessing. We expect the data to be reprocessed in the next few hours. We will continue to provide hourly updates until then.
Unfortunately, the current data backlog is taking longer than expected to reprocess. We apologize for any inconvenience. While we continue to process the data backlog, new data should appear on the Company Summary and Extension Summary pages. We will provide another update at 07:30 AM UTC.
We are continuing to process the data backlog. As mentioned in the previous update, new data should appear on the Company Summary and Extension Summary pages. We will provide the next update at 8:30 AM UTC.
8x8 continues the efforts to process the remaining data backlog. We will provide the next update at 11:30 AM UTC.
We have now confirmed that only data between March 26th from 6 PM UTC to 4 AM UTC on March 27th is still missing. Missing data continues being processed and a new estimation for it to be available is March 28th ~ 1 PM UTC. New data should appear on the Company Summary and Extension Summary pages. We apologize for the inconvenience.
8x8 has received reports that Contact Center scripts are not following the open and closed schedules correctly. We are currently investigating the issue and will provide updates as they become available.
8x8 operations team is continuing to investigate this issue. We will continue to provide updates as the investigation progresses.
8x8 has identified and resolved the issue. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.
The 8x8 support portal (https://support-portal.8x8.com/) is currently unavailable. We are investigating this issue and will provide updates as they become available.
The 8x8 support portal has been restored. We apologise for any inconvenience caused.
We have received reports of Contact Center calls appearing in Agent Workspace but not alerting the user's endpoint. We are looking into this issue and will provide updates as soon as we have them.
8x8 is currently working with operations team to identify the cause for intermittent Contact Center calling issues in the AU region. We'll continue to provide investigate and provide details as they become available.
8x8 has completed its mitigation for the issues causing intermittent Contact Center call failures. The issues now expected to be resolved and calls should be completing normally. 8x8 will monitor for stability and we'll resolve this alert once fully confirmed.
8x8 has confirmed platform stability and is no longer seeing the issues occur. We will mark this incident as resolved. If you are still encountering issues, please contact 8x8 Support. We apologise for any inconvenience caused.
We have received reports that 8x8 Meetings is not appearing in 8x8 Work applications. This appears to be limited to users on X1 licences. We are investigating the issue and will provide updates as soon as possible.
We are still investigating this issue. We will provide further updates as they become available. We apologize for any inconvenience caused.
We have identified and addressed the issue. Please ask users to relog into 8x8 Work to see the Meetings tab again. We apologize for any inconvenience caused. Please contact 8x8 Support if you are still experiencing issues.