EMEA Work Calling All Other Services Endpoints Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 is seeing improvements regarding the symptoms of Microsoft Teams endpoints not being able to make or receive calls and we started receiving confirmations of calls functioning normally. We will continue to monitor and provide updates as they become available. 

 

8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. A root cause investigation is being done into the issue. We apologize for the inconvenience.

Americas Contact Center Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 is investigating intermittent reports of agents not being able to view the Agent Workspace after successfully logging into the application panel. After logging out and re-logging in they are able to log back in. Logged-in users are not experiencing any issues. We are currently investigating and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. If An agent is experiencing the issue please ask them to log out of the application panel using the log-out option in the top right-hand corner of the page, and then attempt to log back in.  We will continue to provide updates as they become available. 
 
Most agents are able to load the application panel with their Agent Workspace option successfully. For those who are unable to view the Icon, logging out and back in successfully loads the Agent Workspace option. We're continuing to investigate the intermittent nature of the Agent Workspace option not displaying. 
 

8x8 is seeing all logins correctly loading the Agent Workspace option at this moment. We're continuing to monitor to ensure the application panel loads this option successfully. If any agent previously experienced the missing option in the application panel, please have them log out and re-try. 

 

8x8 has resolved the issue causing the intermittent page loading issues. We are investigating the root cause and we apologize for the inconvenience. 

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 engineers are investigating an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 

8x8 engineers have identified an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 

8x8 has mitigated the issue causing the VCC login in the UK region. We should not see any further connection issues. We are monitoring and will provide a final update once fully confirmed.

 

8x8 has confirmed that the issue is fully resolved and all logins have been restored. We are performing a full root cause investigation and we apologize for the interruption. 

EMEA Contact Center Contact Center UK3 EU9
 
[closed]

8x8 engineers have identified an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 

8x8 has performed an emergency platform switch to mitigate the VCC login issues. 8x8 has confirmed that the platform switch resolved the issue and is performing a full root cause investigation into the matter. We apologize for the interruption. 

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

 

8x8 is experiencing an issue causing login issues with UK3 Contact Center. 8x8 continues investigating but has seen services starting recovery. Please have agents re-attempt to log in while we continue to troubleshoot. We'll continue to provide updates as they become available.

 

8x8 has confirmed that symptoms have improved, and we are seeing logins working successfully. A number of them may see a delay of a couple of minutes upon login. If agents have not yet tried, please have them reattempt to login while we continue to investigate and confirm full resolution.

 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
 
[closed]

8x8 is investigating intermittent reports of inbound connection issues for some US1 Contact Center Customers. We are investigating and will provide updates as they become available. 

 

8x8 is continuing to investigate the cause for some inbound calls not completing their destinations. We'll continue to provide updates as they become available. 

 

8x8 has mitigated the issue causing inbound calls to fail. We should not see all call connection issues resolved. We are monitoring and will provide a final update once fully confirmed. 

 

8x8 has resolved the issue impacting the identified US1 calling failures. 8x8 is investigating the root cause and we apologize for the interruption. 

Americas Contact Center Contact Center US1 Contact Center US2 Contact Center Login Authentication Services and Administration Portal NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

 

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

Americas Service portals Contact Center Admin Console (AC) Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 is investigating reports from customers where some contact center agents are missing their Contact Center tile option after successfully logging into the 8x8 Application Panel. While we investigate the issue if you have agent details for whom this issue is present, please create a support ticket so we can investigate. We'll continue to investigate and provide updates as they become available. 

 

8x8 is continuing to investigate the issue. If you are experiencing the issue please contact support to continue to troubleshoot the missing login option for affected agents. We'll continue to provide updates as the investigation continues. 

 

8x8 has identified the issue causing Agent Workspace panels to be missing form the application panel. The issue is now resolved.   We are monitoring and will provide a final update once fully confirmed. 

 

8x8 has confirmed the resolution of the issue causing some agents to not load the Agent Workspace application option. Please refresh the page or log back in to confirm. We are investigating the root cause and we apologize for the inconvenience. 

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 experienced an issue causing login issues with UK3 Contact Center. 8x8 is investigating but has seen services since recovery. Please have agents re-attempt to log in while we continue to investigate. We'll continue to provide updates as the become available. 

 

8x8 has confirmed that symptoms have subsided and we are seeing all logins successfully recover. If agents have not yet tried, please have them reattempt to login while we continue to monitor. 

 

8x8 has confirmed that the issue is fully resolved and all logins have been restored as of 20 minutes ago. We are performing a full root cause investigation and we apologize for the interruption. 

Americas Contact Center Contact Center US1 NA4
 
[closed]

8x8 is investigating reports of intermittent login and performance issues at our NA4 contact center cluster. We have identified the cause and are working to restore normal performance. We'll provide updates as they become available. 

 
8x8 has seen stability for the previous 20 minutes however we are still investigating the cause and continue to investigate and monitor. We will continue to provide updates as they become available. 
 
8x8 engineers have discovered the root cause and all systems should now be operational. We'll continue to monitor and provide a final update once fully confirmed. 
 

8x8 has fully resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience.