NA38
8x8 has received reports of users experiencing issues with inbound and outbound calls with 8x8 Contact Center in the US region, getting a "no route exists" error. We are investigating this issue and will provide updates as soon as they are available.
8x8 has identified the issue causing the calls with 8x8 Contact Center in the US region to not work properly, symptoms covering "no route exists" error, calls timing out and calls not being offered to agents. We'll continue to provide updates once 8x8 further investigates and validates the resolution.
8x8 has resolved the issue impacting 8x8 Contact Center calling. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has identified that outbound emails originating from the contact center platform are being blocked by spam prevention filters. This is only impacting tenants in our US2 data center. We have identified the source that has marked the emails in this manner and working to restore normal delivery. The pulling of inbound emails is operational and telephony and other digital channels are not impacted. We'll provide updates as they become available.
8x8 continues to work with the spam filtering services to restore email delivery. We'll continue to provide updates as they become available.
8x8 has been updated that the outbound email traffic is no longer being flagged as spam. 8x8 will be monitoring and will post a final update once fully confirmed.
8x8 is currently investigating reports of 8x8 VCC application showing an interface with missing elements/buttons, making interaction with it difficult. We are currently working to identify the issue and will provide updates as they become available.
8x8 has confirmed an issue impacting the application interface of 8x8 VCC making it have missing elements. We are currently working to restore the functionality. We'll continue to provide updates as they become available.
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
8x8 has resolved the issue impacting the interface of 8x8 Agent Workspace application and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has identified an issue causing telephony issues on a subset of US2 Contact Center clusters. We are currently working to resolve and will provide updates as they become available.
8x8 has seen recovery and customers impacted should see restoration of their telephony functions. We are currently monitoring and will provide further updates once confirmed.
8x8 has confirmed that the issue is now resolved. Impact was isolated to phone transactions. Other digital channels such as email, chat and SMS were not impacted. We are currently investigating the root cause and we apologize for the interruption.
8x8 has identified an issue causing 8x8 Agent Workspace users web pages to no load correctly for some users. Transactions are still being offered and can be answered as the impact is limited to the way the page is loaded and displayed. Some buttons in the Agent Workspace may be hidden or cut off from view. We are currently working on a resolution and will provide updates as they become available.
8x8 has implemented mitigation for the issues being experienced with pages loading correctly. Please ask agent workspaces users to log out, clear cache, and log back in to confirm resolution. 8x8 is monitoring and will provide updates once confirmed.
8x8 has confirmed it's mitigation resolved the issue with users experiencing the issue with Agent Workspace. We are performing a root cause analysis and we apologize for the inconvenience.
8x8 Is currently investigating an issue with the 8x8 Contact Center where an error is present at login stating "Maximum Concurrent Log In Reached". We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the issue impacting 8x8 Contact Center login, generating the error "Maximum Concurrent Log In Reached". We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.
8x8 engineers continue to work towards resolving the issue impacting 8x8
Contact Center login. We will continue to provide updates
as they become available, and we apologize for the inconvenience.
8x8 engineers are currently manually mitigating the issue impacting 8x8 Contact Center logins and are making progress in their efforts to fully resolve the issue. We apologize for the inconvenience and will provide further updates as they become available.
8x8 Support and Operations teams continue to apply mitigation preventively and also have prioritized mitigation for customers who have contacted support. If you are currently experiencing the "Maximum Concurrent Log In Reached" message unexpectedly, please contact support to prioritize resolution. We are continuing to investigate the cause and will continue to provide updates until fully resolved.
8x8 continues to investigate the cause of the login errors being received. As a reminder, if you are currently experiencing the "Maximum Concurrent Log In Reached" message unexpectedly, please contact support to prioritize resolution. We will continue to provide updates until confirmed fully resolved.
8x8 has completed an audit of customers impacted and believes any customers who had this login error should now be resolved. If you are currently experiencing the "Maximum Concurrent Log In Reached" message, please contact support to troubleshoot further. We will provide an additional update once fully confirmed.
8x8 has confirmed resolution with customer reporting the "Maximum Concurrent Log In Reached" login message. We are performing a full root cause analysis and we apologize for the interruption.
8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available.
8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available.
8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed.
8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience.
8x8 is investigating an issue where Contact Center queue voicemail email notifications are not being received. We are investigating and will provide updates as they become available.
8x8 is now monitoring for Microsoft restoration of service to their email systems. Until then there may be delays in email delivery while Microsoft emails get processed in backlogs.
8x8 has seen acknowledgement from Microsoft on this issue and continues to monitor. Please contact Microsoft and reference their provided incident number EX680695 for an estimated time for resolution.
https://twitter.com/MSFT365Status/status/1712133426671698304
8x8 continues to see a large backlog of emails that cannot be delivered to Microsoft Email services. We will continue to monitor for resolution from Microsoft.
https://twitter.com/MSFT365Status/status/1712133426671698304
8x8 has seen the backlog of Microsoft emails now as delivered and email performance is back to normal. If you are still experiencing issues please contact 8x8 for further troubleshooting. For root cause on this event please contact Microsoft support for those details.
8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available.
8x8 Is currently investigating an inbound/outbound issue with calls on the Contact Center NA38 platform. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the inbound/outbound calling issue on the Contact Center NA38 platform. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.