NA38
8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available.
8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available.
8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed.
8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience.
8x8 is investigating an issue where Contact Center queue voicemail email notifications are not being received. We are investigating and will provide updates as they become available.
8x8 is now monitoring for Microsoft restoration of service to their email systems. Until then there may be delays in email delivery while Microsoft emails get processed in backlogs.
8x8 has seen acknowledgement from Microsoft on this issue and continues to monitor. Please contact Microsoft and reference their provided incident number EX680695 for an estimated time for resolution.
https://twitter.com/MSFT365Status/status/1712133426671698304
8x8 continues to see a large backlog of emails that cannot be delivered to Microsoft Email services. We will continue to monitor for resolution from Microsoft.
https://twitter.com/MSFT365Status/status/1712133426671698304
8x8 has seen the backlog of Microsoft emails now as delivered and email performance is back to normal. If you are still experiencing issues please contact 8x8 for further troubleshooting. For root cause on this event please contact Microsoft support for those details.
8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available.
8x8 Is currently investigating an inbound/outbound issue with calls on the Contact Center NA38 platform. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the inbound/outbound calling issue on the Contact Center NA38 platform. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue impacting US2 Contact Center customers ability to login to the agent interface. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the identified US2 Contact Center services. 8x8 is currently monitoring for stability and will post another follow up message to confirm full resolution.
8x8 has observed the symptoms impacting US2 logins and other symptoms resurface. We are continuing to work to resolve and will continue to provide updates.
8x8 is continuing to work to fully resolve the issue. We are still seeing intermittent impact to logins and delays. If your business allows you can explore 8x8 Contact Center channel re-routing. We've provided a simple link below as well as a more comprehensive guide as well to this feature. We apologize for the delay while we work to resolve the issue.
Channel re-routing simple instructions
Channel Re-routing comprehensive guide
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. At this time we expect logged in agents to be able to accept transactions as normal. We are still working to resolve intermittent login issues for new logins and to fully restore service to normal performance.
We apologize for the delay in resolving the issue.
8x8 has observed symptoms reduce to just delayed logins to the platform for the previous 30 minutes. As we continue to mitigate the symptoms, some agents may see a temporary reconnecting message in the UI when it's applied in each platform. At this time we expect normal behavior for logins and call flow. We will continue to monitor and provide final updates once we consider the issue fully resolved.
8x8 has monitored and observed stability after implementing mitigation for the diagnosed issue. We are resolving this incident now and we are working on completing a full root cause analysis. We apologize for the inconvenience this may have caused.
8x8 has received reports of a subset of user who cannot log into the contact center application.
Our engineering teams are investigating the issue.
If you have users already logged in please do not log out.
8x8 has been able to confirm that the issue is now resolved users are able to log in.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.
8x8 Support Team
8x8 Is currently investigating an issue with some US2 contact center customer reporting that agents are unable to accepted offered transactions. If you are experiencing the issue please contact support to provide detailed transaction ID's to troubleshoot further.
8x8 has mitigated the issue causing intermittent agent delivery issues. 8x8 NOC and operations teams are monitoring the issue and a full root cause investigation is being completed. If you are still experiencing issues as of 1:30 PM Eastern time zone (10:30 AM Pacific), please contact support to continue troubleshooting.
Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team
8x8 is investigating the issue of being unable to view agents or call queues.
We wil provide updates as they come available.
8x8 Operations has resolved the issue.
We are investigating the root cause and we apologize for the inconvenience.