8x8 will be performing maintenance to the 8x8 admin console. During this time you may see delays in new changes becoming effective. There will be no impact to existing configurations or call flows. The maintenance window is 9PM to 11PM Pacific. 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 is investigating reports that 8x8 Work for web browsers is not accessible via direct URL and also from the 8x8 Application panel.  All other apps are currently operational including 8x8 Mobile, Desktop and hard-phones. We are currently investigating and will provide updates as the become available.

8x8 is currently continuing to investigate the cause for 8x8 Work Web logins page not loading.  We have also observed impact to the 8x8 Admin Console portal as well.  All other telephony service are operational at this time. We'll continue to investigate and provide updates as they become available. 

8x8 has mitigated the issue and performance for the affected services is back normal. Known impact was isolated to the US Region. We will continue to monitor and will provide another update once fully confirmed. 

After verifying 8x8 has confirmed the impact for both US and EMEA users is now resolved. We have observed normal performance and will continue to perform our full root cause investigation. We apologize for the interruption. 

8x8 Is currently investigating an issue with the Admin Console where the phone numbers page is unable to load. We are working on resolving the issue and updates will be provided as they become available.

8x8 is no longer seeing any issues with the Admin Console and the phone numbers page is able to load as normal. We will continue to monitor the service and will provide an update once full resolution is confirmed.

8x8 has resolved the issue impacting Admin Console and the phone numbers page is loading as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is currently investigating intermittent periods where deleting a user or removing a license from a user is giving an error. We are currently investigating and will provide updates as they become available. 

8x8 has performed mitigation to avoid the issue causing these actions to fail. Please retry to remove a license or delete a user. These actions should now complete without errors. If you continue to experience issues please contact 8x8 to continue troubleshooting. 

8x8 has seen continued impact to user deletion and license removal. We're continuing to investigate will continue to post updates until resolved. 

8x8 has reviewed the cause and once again have mitigated and restored normal performance. Please retry to delete a user or remove a license. We expect successful completion without any errors at this time. If you continue to experience issues please contact support to continue troubleshooting while we validate resolution. 

8x8 has confirmed resolution of the issue casing the errors. We are performing a full root cause investigation and we apologize for the inconvenience. 

8x8 is currently investigating an issue with the Admin Console not loading.

We will provide updates as they become available.

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is currently investigating performance issues with the Admin Console. Reports indicate that the pages are slow to load or not loading and getting a "Something went wrong" error. We will continue to investigate and provide details as they become available.

8x8 has resolved the performance issue impacting Admin Console. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of the Admin Console loading pages slowly or receiving an error when attempting. We are currently investigating the issue. All other systems are operational at this time including telephony and other web services. We'll provide updates as this becomes available.

8x8 has implemented mitigation and we see performance return back to normal and pages are now loading successfully. We are currently monitoring and will provide an update once fully confirmed. 

8x8 has confirmed the issue is fully resolved. We are investigating the root cause and we apologize for the inconvenience.