SSO

Americas EMEA APAC Work Calling SSO SSO SSO Endpoints WorkD (VOD)
 
[closed]

8x8 is investigating reports of login failures to 8x8 Web services via login.8x8.com. Chat and presence in the 8x8 work applications have also been reported to not be properly functioning or loading. We'll provide updates as we confirm and validate the reports. 

 

8x8 has confirmed impact to 8x8 Work logins to web and application logins as well as some performance issues with 8x8 Work chat, presence and overall functionality. We are currently investigating and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.  
 
8x8 engineers continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
 

8x8 continues to work towards restoring new logins to 8x8 work and authentication services. All required teams are currently engaged and investigating the cause. Updates will continue to be given when significant updates become available. We apologize the delay in resolving this issue.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has identified the cause and has performed some mitigation that has improved login success. We're continuing to confirm and monitor and will provide an update once we confirm the mitigation has been successful. 

 

8x8 has confirmed that logins have been successful since mitigation has been applied. We currently expect all symptoms to be resolved. We are continuing to monitor for stability and will provide further updates once we confirm full resolution to close out this alert. 

 
8x8 has monitored and confirmed that its mitigation has resolved the issues with logins and 8x8 Work desktop and mobile performance. We are performing a full root cause analysis and we apologize for the interruption this has caused.
Americas EMEA APAC Work Calling Work Calling Work Calling SSO SSO SSO Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed] 8x8 is investigating reports of connectivity issues to 8x8 services. Symptoms include endpoints displaying line unregistered, and some intermittent web logins failing. We're investigating and we'll provide updates as they become available. 
 

While the majority of connectivity we see still connected, we do continue to see intermittent connectivity issues for some customers. We'll continue to monitor and provide updates on this issue. 

 
8x8 continues to work to restore full connectivity. We'll continue to provide updates as they become available.
 

8x8 is continuing to work to mitigate the intermittent issue impacting DNS records from being resolved. Some customers who have been unable to resolve our status page can follow at this temporary alternate status page link: https://status.8x8.com/incident/446346 . We'll continue to provide updates as we work to fully restore.

 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. 8x8 operations team continue to work to stabilize the intermittent DNS responses that are failing. We'll continue to provide updates as they become available. 
 

8x8 continues to work to restore impact to DNS connectivity causing  login and endpoint registration issues. We've additionally seen symptoms expand to contact center logins and inbound telephony routing. 8x8 has all internal team members working on restoring service.

 

8x8 has restored service to Contact Center logins and inbound telephony impacting contact center services. We are still investigating and working to resolve issues impacting DNS connectivity affecting endpoints and 8x8 Work logins.  We'll continue posting updates as we work to bring full resolution. 

 

8x8 is monitoring traffic that is intermittently impacting logins to 8x8 web services and 8x8 endpoints registrations. 8x8 will provide hourly updates or earlier if a significant update becomes available. We apologize for the inconvenience while this incident continues to move towards resolution. 

 

8x8 continues to monitor the impact to DNS connections. If you experience an error message while logging in to an 8x8 web service, please continue to re-attempt to login. Currently impact is intermittent and you should be able to login in between these periods of DNS connectivity loss. 8x8 operations continues to work on a resolution. 8x8 will provide hourly updates until further notice. We apologize for the inconvenience. 

 

8x8 has corrected the issues with DNS and all services should be accessible. Please reach out to 8x8 support if you are still experiencing any issues. We apologize for any inconvenience caused.

Americas EMEA SSO SSO Service portals Service portals Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 is investigating issues with some logins not successfully completing to the 8x8 Admin Console. We will provide an update if confirmed as a service impacting issue.

 

8x8 has began to receive reports of this also impacting 8x8 logins to login.8x8.com and sso.8x8.com. We are currently investigating these symptoms as well and will provide updates as they occur. 

 

8x8 has observed full restoration to logins. Logins are no longer affected and we are now monitoring to ensure stability. 

 

8x8 has monitored and confirmed stability. We will proceed to close this alert and mark it as resolved. We apologize for the inconvenience this may have caused. 

Americas EMEA APAC SSO SSO SSO
 
[closed]

We are aware that you might have experienced issues loading the 8x8 Application Panel.

Please be assured we are doing our very best to minimise disruption time.
We apologise for the inconvenience that this may have caused.

 

Our Engineering team has resolved the 8x8 Application Panel failure to load as well as the symptoms of end users being unable to login.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.


 

 

Support has been monitoring stability from our latest update and we haven't received any additional reports since. We are now going to move this Status Cast incident to Resolved. In case you experience any other issues, please contact Support for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

Americas EMEA APAC SSO SSO SSO
 
[closed]

8x8 has received from a subset of customers reports of not being able to login into sso.8x8.com.
Please ask the agents already logged in to avoid logging out until the issue is stabilised.
We are currently investigating and will provide updates as they become available.
We apologize for any inconvenience caused.

 

Our engineers have resolved this issue and restored full service.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.

Americas EMEA APAC SSO SSO SSO
 
[closed]

We are aware that you might have experienced issues connecting to 8x8 SSO and or loading various applications from 8x8 Application Panel. 
Please be assured we are doing our very best to minimize disruption time.
We apologize for the inconvenience that this is causing while we work to resolve. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has resolved the issue impacting logins into 8x8 web applications.  8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas EMEA SSO SSO
 
[closed]

Dear Customer,

The engineering team have quickly identified the issue generating SSO authentication timeout for new logins and resolved it.

We apologize for the the inconvenience this might have created.

 

Dear Customer,

The intermittent issue with SSO authentication to our applications, impacting new logins, is no longer replicated.

The engineering team is currently performing further troubleshooting however the SSO login service is fully recovered.

Thank yo for your understanding.

Americas EMEA SSO SSO
 
[closed]

Dear Customer,

We have received reports from customers regarding Intermittent issues with SSO authentication impacting new logins.

Our engineering team is checking with a matter of priority.

We apologize for the the inconvenience this might create.

 

 

We can confirm that the Intermittent issues with SSO authentication impacting new logins has now been resolved. The engineering team is closely monitoring the platform, working to limit any further disruption. Rest assured, a full investigation is underway to ascertain the source of the outage and identify steps to be taken to minimize future occurrences

Americas EMEA APAC SSO SSO SSO
 
[closed]

Dear Customer,

8x8 Operation team have identified an issue with one of out service providers. This is currently impacting the 8x8 Support teams to take calls and case creation through the portal is also affected. Our customers are experiencing issues with 8x8 SSO logins.

Please stand by for additional updates that will be sent as soon as possible

Thank you for your understanding

 

Dear Customer,

The operations team have made progress and the service has been restored for the majority of the 8x8 customers.

The ability to call 8x8 Support and raise cases through the 8x8 Support portal should be operational, if you are still experiencing issues please contact 8x8 support.

Thank you.

 

Dear Customer,
The issue has been confirmed as resolved by our external service provider and we are continuing to monitor the service. In case on any recurrence, 8x8 Support will reopen this alert. Currently we have no indications to expect recurrence.
If you are still experiencing any SSO login issues please contact 8x8 support as soon as possible.
Also, the ability to contact our 8x8 Support teams, as well as log cases through our portal should be back to normal. Our support teams have been directly impacted by the service provide disruption and we would like to apologize for the inconvenience this has caused.
Thank you for your patience and understanding.

Americas EMEA APAC SSO SSO SSO Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC) Account Manager (AM) Account Manager (AM) Account Manager (AM)
 
[closed]

8x8 is investigating reports of intermittent login failures to several 8x8 web application including 8x8 Contact Center and Admin portals. We have operations team investigating and will provide updates as they become available. 

 

8x8 has resolved the issues affecting these web services. All functions and logins are now behaving normally. Root cause is being investigated and we apologize for the inconvenience.