We are aware of an issue impacting our knowledge base support.8x8.com. Operations are currently investigating with priority.

If you need to open a support case, please engage support via https://8x8.my.site.com/. Alternatively, depending on the permissions, support cases can be logged via https://sso.8x8.com/ and open "My 8x8".

Updates will be shared once available.

8x8 is currently working to resolve the issue as a matter of urgency.

The support page vendor has been contacted and they acknowledge a problem with their services. 

We will continue to provide updates as they become available.

8x8 and the support page vendor continue to work towards resolution of the issue.

We will continue to provide updates as they become available, and we apologize for the inconvenience.

8x8 and the support page vendor are actively working to resolve the issue.

We will keep you updated as new information becomes available, and we apologize for any inconvenience this may cause.

The support page vendor is experiencing significant outages across multiple service providers, which are linked to a global issue. The vendor is actively troubleshooting the problem with their providers.

We will continue to provide updates as they become available.

The support page vendor has identified and resolved the issue. The 8x8 Support portal is now loading successfully.
We apologize for any inconvenience this may have caused.

8x8 is aware of it's support portal at https://support-portal.8x8.com/ currently not successfully loading. We are aware of the issue and will provide updates as they become available. 

All 8x8 Admin Console and Contact Center product portals are available as normal. Customers can still contact 8x8 Support via chat, case and phone as normal as well. Your My 8x8 Portal for self service case creation and updates is also available as normal.

US

From within the US: 1-888-898-8733

When prompted, press 1

For General Support press 1

For Technical Support press 2

For Billing press 3

For Number Porting press 4

From outside the US: 1-408-687-4120

Non-US Regional

Australia: +61 1300 088 917 (+61 1800 648 574)

New Zealand: +64 (0)800 452 545

UK: +44 207 096 6060

France:  +33 1 57 96 03 61

Japan: +81 3-4578-9032 

Thailand: +66 2 026 8209

Philippines: +63 2 8271 3494

Singapore: +65 3158 8675