8x8 has received reports of intermittent issues dialling New Zealand numbers. We are currently investigating and will provide updates as soon as we have them.

We have isolated the issue to a particular underlying carrier. Routing is in place to ensure that calls are being completed over our other carriers. We will provide further updates as we receive them. We apologise for any inconvenience caused.

We have identified the issue to be isolated to specific customer configurations. We will address those cases individually. Other calls to New Zealand should be completed successfully.

We have received reports that users newly created and assigned with MS Teams Licensing are not synchronizing to the MS Teams Admin Portal.

We are investigating this issue and will provide updates as soon as we have them. 

Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time. We will be in touch as soon as we have a further update.

Our engineering team are working to resolve the issue, in the meantime, our support team will work with the few affected customer to resolve their issue.

8x8 has worked with customers to apply a work around to enabling new users detailed in the Knowledge article below. 8x8 will continue to work on a permanent resolution to this and will update the article once that is completed. If you need any help with the article instructions please contact 8x8 Support to help guide you through this. We apologize for the inconvenience this has caused. 

MS teams agent sync manual workaround Article

Contacting 8x8 Support

We have received reports that Microsoft Teams Direct Routing endpoints are not able to make or receive calls. We are investigating and will provide updates as soon as possible. As a workaround, please use the 8x8 Work applications.

We are seeing resolution across the affected Teams endpoints. We are continuing to monitor to ensure full functionality.

8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption. 

We have received reports where Microsoft Teams Direct Routing endpoints are failing to register. We are investigating this issue and will provide updates as they become available. If you have access, please use 8x8 Work Desktop/Web/Mobile as a workaround.

We are continuing to investigate the issue with Microsoft Teams Direct routing endpoints. We will provide further updates once they become available. For a workaround, we recommend using 8x8 Work applications. We apologize for any inconvenience caused.

8x8 and it's Integration partner have identified the issue and 8x8 has seen many MS Teams endpoint registration return to normal. We are currently still awaiting full resolution and we will continue to provide updates as they become available.

8x8 has continued to see improvement in MS team endpoint registrations and most customers have confirmed resolution. We are awaiting further confirmation of full resolution and will provide further updates once this is confirmed. 

8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption. 

8x8 has received reports that 8x8 numbers are not reachable from Telstra services. We are currently investigating the issue and will provide updates as soon as they are available.

8x8 is working with the carrier to resolve this issue as soon as possible. We will continue to provide updates as they become available.

The issue with Telstra numbers has been resolved. We apologize for any inconvenience caused.

8x8 support has observed that a new Windows 11 update rolling out to users has caused 8x8 Work Desktop applications to experience high jitter resulting in degraded call quality. 8x8 has isolated to the recent Windows 11 24H2 update. Customers that have the ability to uninstall this feature should do so to restore normal call quality while a more permanent resolution could be developed. More details can be found in this KB article. Updates will provided in the article as they become available. 

Knowledge Article for Windows 11 24H2 update causing call quality

8x8 is receiving reports of issues connecting to 1300 and 1800 numbers from Telstra mobiles. We are investigating this issue and will provide updates as soon as they become available.

Our underlying carrier has confirmed that the issue appears to be isolated to Telstra callers. We will continue to work with them to resolve this issue. We apologize for any inconvenience caused.

We are continuing to work with the underlying carrier to resolve this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.

We are seeing improvements in calls connecting to 1300 and 1800 numbers. We will continue to monitor until we receive confirmation that the issue has been resolved. We appreciate your patience while we address this issue.

We have confirmed that the issue appears to be resolved. If you are experiencing any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 has received reports of inbound calls failing to connect to certain numbers in Australia. We are currently investigating the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.

8x8 has narrowed the issue down to one of the underlying carriers in the region. We have escalated the issue and will continue to provide updates as they become available.

We are still working through the issue with the underlying carrier. We will continue to provide updates as they become available.

8x8 continues to work with the underlying carrier to resolve this issue. We will continue to provide updates as they become available. We apologize for any inconvenience caused.

The underlying carrier reports that they are closer to narrowing down the issue. 8x8 will continue to work with them to resolve this issue as soon as possible. Further updates will be provided as they become available. We apologize for the inconvenience caused.

We are seeing improvement in inbound calls to the affected numbers. We will continue to monitor and provide an update once we have confirmation that the issue is fully resolved.

8x8 has confirmed that inbound calls to the affected Australian numbers are connecting correctly. If you continue to encounter issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 is currently investigating reports of call issues in Singapore and Malaysia. If you are currently experiencing these issues, please contact 8x8 Support for further investigation.

8x8 has identified an issue that is affecting calls in Singapore and Malaysia. We are working to resolve the issue and will provide updates as soon as possible.

8x8 has rectified the issue and calls should now be working. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 Is currently investigating a call connectivity issue with the 8x8 Work Mobile app. This issue is causing the push notification for calls on the 8x8 Work Mobile app to not be displayed. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is now seeing service restoration regarding the push notifications for calls not appearing issue impacting the 8x8 Work Mobile app. We will continue monitoring and will provide a final update once we confirm resolution.

8x8 has confirmed that the issue impacting the 8x8 Work Mobile app has been resolved. We are investigating root cause and we apologize for the inconvenience.