Work Calling

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkD (VOD) WorkD (VOD) WorkD (VOD)
 

8x8 Is currently investigating an issue where inbound and outbound calls through Work Desktop endpoints are failing. We are working on resolving the issue and updates will be provided as they become available. 

 

8x8 continues to investigate the issue where inbound and outbound calls through Work Desktop endpoints are failling. Further symptoms cover 8x8 Work Desktop not showing notifications when the associated desk phone is ringing. We will continue to provide updates as they become available. 

 
8x8 engineers continue to work towards resolution of the issue impacting the 8x8 Work Desktop endpoints. We will continue to provide updates as they become available and we apologize for the inconvenience.
 

8x8 has resolved the issue impacting 8x8 Work Desktop endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

APAC Work Calling Contact Center Inbound Contact Center SY1 AU1
 

8x8 has received reports that inbound calling from certain numbers has no audio. We are currently investigating the issue and will provide further updates once available. If you are experiencing these symptoms, please open a case with 8x8 Support.

 

8x8 has engaged our underlying carrier to troubleshoot this issue further. We will provide updates as soon as they are available. We apologize for any inconvenience caused.

 

8x8 has worked with the underlying carrier to mitigate the issue. We are seeing recovery in call audio. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

Americas EMEA APAC Work Calling Work Calling Work Calling Service portals Service portals Service portals Contact Center Contact Center Contact Center Inbound Contact Center US1 Inbound Contact Center UK2 Inbound Contact Center HK1 Outbound Admin Console (AC) Contact Center US2 Outbound Admin Console (AC) Outbound Admin Console (AC) Contact Center SY1 Contact Center LH1 Endpoints Contact Center ON1 Endpoints Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal WorkM (VOM) NA1 BC1 CA1 WorkD (VOD) EU2 EU4 WorkD (VOD) AU1 AP1 WorkD (VOD) NA2 NA7 BC2 CA2 WorkM (VOM) EU3 WorkM (VOM) EU21 EU14 Deskphones NA3 NA8 NA37 Deskphones Deskphones EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

 
We continue investigating reports of users being unable to log in or out of call queues. We are focused on resolving the issue and updates will be provided as they become available.
 
8x8 engineers continue to work towards resolution of the issue causing users to be unable to log in or out of call queues. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.
 

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.


 
8x8 has seen improved conditions regarding all symptoms, however, we are still working to fully resolve and confirm resolution. We will continue to provide updates as they become available and we apologize for the extended interruption.
 

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

Americas EMEA APAC Work Calling Work Calling Work Calling Meet Meet Meet SMS SMS SMS Service portals Service portals Service portals 8x8 Website 8x8 Website 8x8 Website Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Admin Console (AC) Contact Center US2 Admin Console (AC) Admin Console (AC) Contact Center SY1 Contact Center LH1 Endpoints Contact Center ON1 Endpoints Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal WorkM (VOM) NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 WorkM (VOM) EU3 WorkM (VOM) EU21 EU14 NA3 NA8 NA37 EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency in order to restore access to 8x8 resources. We will continue to provide updates as they become available. 
 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

 
We are doing our very best to get this issue resolved as a matter of priority. We will provide further update as they become available and we again apologize for the inconvenience. 
 
8x8 engineers continue their efforts to resolve the issue impacting 8x8 resources. We will continue to provide regular updates as soon as they become available. We apologize for the inconvenience.
 

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 
We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.
 
Our engineers remain fully engaged in addressing the issue with the highest priority. We understand the disruption this may have and additional updates will be shared as soon as there is new information. We apologize for the inconvenience and appreciate your continued patience and understanding.
 

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

 

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

 

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

Americas APAC Work Calling Work Calling Inbound Inbound Outbound Outbound
 

8x8 is investigating reports of silent audio with some calls when accepting voice transactions in the 8x8 Contact Center. 8x8 has teams engaged to investigate this further. If you are having calls with no audio, please open a ticket and provide the call sample transaction ID's so the issue can be investigated. Other digital channels such as chat and email are not reported as impacted. 

 

Our Engineering team have now resolved the issue.


Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.


If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

 

Our Engineering team have now resolved the issue.


Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.


If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkD (VOD) WorkD (VOD) WorkD (VOD)
 

8x8 is investigating reports that 8x8 Work for web browsers is not accessible via direct URL and also from the 8x8 Application panel.  All other apps are currently operational including 8x8 Mobile, Desktop and hard-phones. We are currently investigating and will provide updates as the become available.

 

8x8 has resolved the issue impacting the 8x8 Work for Web login page. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

APAC Work Calling Inbound Outbound
 

8x8 has identified an issue where a subset of Chinese phone numbers have been disabled due to an order from the Ministry of Industry and Information Technology. We are currently working with our carrier to identify a solution. In the meantime, we can provide alternate Beijing numbers as a temporary solution. Please contact 8x8 Support if you would like to utilize this workaround.

We will provide further updates as they become available from our carriers or the regulatory bodies managing the situation in the region.

APAC Work Calling Inbound Outbound Endpoints WorkD (VOD) WorkM (VOM) Deskphones
 

8x8 is investigating reports of calls failing for customers in the Japan region. We are currently investigating and will provide updates as they become available.

 

8x8 has identified the issue causing calls to fail for customers in the Japan region. There is currently an ongoing incident with one of our upstream carriers causing the aforementioned issue. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available.

 

8x8 has confirmed resolution of the calling issue to the Japan region. Tests have been successful and calls are now completing successfully. We are investigating the full root cause and we apologize for the interruption.

APAC Work Calling Contact Center Outbound Contact Center SY1 AU1
 

8x8 has received reports of intermittent issues dialling New Zealand numbers. We are currently investigating and will provide updates as soon as we have them.

 

We have isolated the issue to a particular underlying carrier. Routing is in place to ensure that calls are being completed over our other carriers. We will provide further updates as we receive them. We apologise for any inconvenience caused.

 

We have identified the issue to be isolated to specific customer configurations. We will address those cases individually. Other calls to New Zealand should be completed successfully.

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 

We have received reports that users newly created and assigned with MS Teams Licensing are not synchronizing to the MS Teams Admin Portal.

We are investigating this issue and will provide updates as soon as we have them. 

 

Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time. We will be in touch as soon as we have a further update.

 
Our engineers have identified the issue and working to resolve it as a matter of urgency. Please be assured we are doing our very best to minimize disruption time.
 

Our engineering team are working to resolve the issue, in the meantime, our support team will work with the few affected customer to resolve their issue.

 

8x8 has worked with customers to apply a work around to enabling new users detailed in the Knowledge article below. 8x8 will continue to work on a permanent resolution to this and will update the article once that is completed. If you need any help with the article instructions please contact 8x8 Support to help guide you through this. We apologize for the inconvenience this has caused. 

MS teams agent sync manual workaround Article

Contacting 8x8 Support