Outbound

Americas EMEA APAC Work Calling Work Calling Work Calling Service portals Service portals Service portals Contact Center Contact Center Contact Center Inbound Contact Center US1 Inbound Contact Center UK2 Inbound Contact Center HK1 Outbound Admin Console (AC) Contact Center US2 Outbound Admin Console (AC) Outbound Admin Console (AC) Contact Center SY1 Contact Center LH1 Endpoints Contact Center ON1 Endpoints Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal WorkM (VOM) NA1 BC1 CA1 WorkD (VOD) EU2 EU4 WorkD (VOD) AU1 AP1 WorkD (VOD) NA2 NA7 BC2 CA2 WorkM (VOM) EU3 WorkM (VOM) EU21 EU14 Deskphones NA3 NA8 NA37 Deskphones Deskphones EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

 
We continue investigating reports of users being unable to log in or out of call queues. We are focused on resolving the issue and updates will be provided as they become available.
 
8x8 engineers continue to work towards resolution of the issue causing users to be unable to log in or out of call queues. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.
 

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.


 
8x8 has seen improved conditions regarding all symptoms, however, we are still working to fully resolve and confirm resolution. We will continue to provide updates as they become available and we apologize for the extended interruption.
 

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

Americas APAC Work Calling Work Calling Inbound Inbound Outbound Outbound
 

8x8 is investigating reports of silent audio with some calls when accepting voice transactions in the 8x8 Contact Center. 8x8 has teams engaged to investigate this further. If you are having calls with no audio, please open a ticket and provide the call sample transaction ID's so the issue can be investigated. Other digital channels such as chat and email are not reported as impacted. 

 

Our Engineering team have now resolved the issue.


Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.


If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

 

Our Engineering team have now resolved the issue.


Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.


If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

Americas EMEA Work Calling Work Calling Inbound Inbound Outbound Outbound Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkM (VOM) Deskphones Deskphones
 

8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports. 

 

8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.

 

8x8 has identified the issue impacting 8x8 Work Web, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 continue their work towards resolving the issue impacting 8x8 Work Web. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.

 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.

 

8x8 has resolved the issue impacting the 8x8 Work web. Please note that you may need to manually log off and log back in to the Work web for the changes to take effect. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas EMEA Work Calling Work Calling Inbound Inbound Outbound Outbound Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkM (VOM) Deskphones Deskphones
 

8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 


 

8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

 
8x8 has identified the issue impacting inbound and outbound on the 8x8 Work endpoints. We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.
 

8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.

 

8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas Work Calling Inbound Outbound
 
8x8 will be performing network maintenance on the infrastructure in our US region. The maintenance window begins on Saturday, April 6, at 10PM Eastern (7PM Pacific) and will be for approximately 3 hours. We do not anticipate any service impact; however, if we do encounter any issues, there will be a short period of service impact as we roll the changes back.


 

8x8 has completed the maintenance and the maintenance window is now closed

Americas Work Calling Inbound Outbound
 

8x8 is investigating an issue with connectivity with some 8x8 services. We are currently investigating and will provide updates as they become available. 

 

8x8 has resolved the issue impacting connectivity and some inbound and outbound calls and other 8x8 services. We are performing a root-cause investigation and we apologize for the interruption.

Americas EMEA APAC Work Calling Work Calling Work Calling Outbound Outbound Outbound
 

8x8 is currently investigating an issue where callers are unable to dial Romanian numbers. We are working with our underlying carriers and will provide updates as soon as they are available.

 

8x8 has identified and resolved the issue making callers unable to dial Romanian numbers. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling Outbound Outbound Outbound
 

8x8 is currently investigating an issue where callers are unable to dial Singapore numbers. We are working with our underlying carriers and will provide updates as soon as they are available.


 

We are continuing to work with our underlying carriers to address this issue. We appreciate your patience with us and will provide further updates as soon as possible.

 

Our underlying carrier has identified the issue further upstream. We are continuing to work with them towards a resolution. We will provide updates as soon as they become available.

 

Our underlying carrier has resolved the issue. We have seen improvement in call termination in Singapore. If you are still experiencing issues, please contact Support. We apologize for any inconvenience caused.

Americas Work Calling Inbound Outbound
 

8x8 is investigating reports for a small subset of customers causing inbound and outbound calls for fail in the US region. We'll provide updates as we confirm the impact. 

 

8x8 has confirmed an issue that impacted a small subset of US Customers 8x8 Work endpoints and phone numbers. The issue is now resolved and we are monitoring for stability. We'll provide a further afterwards confirming that the issue fully resolved. 

 

8x8 has confirmed the issue is now fully resolved. We're investigating the root cause and apologize for the interruption. 

Americas EMEA APAC Work Calling Work Calling Work Calling Inbound Inbound Inbound Outbound Outbound Outbound Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

 

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

 

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

 

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.