Contact Center US1

Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
 
[closed]

8x8 is investigating intermittent reports of inbound connection issues for some US1 Contact Center Customers. We are investigating and will provide updates as they become available. 

 

8x8 is continuing to investigate the cause for some inbound calls not completing their destinations. We'll continue to provide updates as they become available. 

 

8x8 has mitigated the issue causing inbound calls to fail. We should not see all call connection issues resolved. We are monitoring and will provide a final update once fully confirmed. 

 

8x8 has resolved the issue impacting the identified US1 calling failures. 8x8 is investigating the root cause and we apologize for the interruption. 

Americas Contact Center Contact Center US1 Contact Center US2 Contact Center Login Authentication Services and Administration Portal NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

 

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

Americas Contact Center Contact Center US1 NA4
 
[closed]

8x8 is investigating reports of intermittent login and performance issues at our NA4 contact center cluster. We have identified the cause and are working to restore normal performance. We'll provide updates as they become available. 

 
8x8 has seen stability for the previous 20 minutes however we are still investigating the cause and continue to investigate and monitor. We will continue to provide updates as they become available. 
 
8x8 engineers have discovered the root cause and all systems should now be operational. We'll continue to monitor and provide a final update once fully confirmed. 
 

8x8 has fully resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience. 

Americas Contact Center Contact Center US1 NA5
 
[closed]

8x8 is investigating reports of some contact center tenants on NA5 platform improperly routing calls from queues to agents. Agents may not be offered queue calls when available. We are investigating and will provide updates as they become available. 


 

8x8 has identified the issue causing the issues and performed an emergency platform switch for the identified tenants affected to resolve the queue routing issues.  We are currently monitoring and will provide further updates once confirmed resolved. Platform details can be found here: Platform switch.

 

8x8 has confirmed that a platform switch resolved the issue for the identified tenants. 8x8 is performing a full root cause investigation into the matter and we apologize for the interruption. 

Americas Contact Center Contact Center US1 Contact Center US2 NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 is investigating an issue where Contact Center queue voicemail email notifications are not being received. We are investigating and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 has identified the issue an issue delivering emails to Microsoft hosted email addresses. We have seen successful deliveries to non Microsoft addresses. We recommend customer open a support ticket with Microsoft email providers to investigate this further. 8x8 is monitoring backlog of emails waiting to be sent to microsoft as we wait to see restoration from them. This backlog can cause delay of delivery of emails not hosted by Microsoft due to their backlog.
 

8x8 is now monitoring for Microsoft restoration of service to their email systems. Until then there may be delays in email delivery while Microsoft emails get processed in backlogs. 

 

8x8 has seen acknowledgement from Microsoft on this issue and continues to monitor. Please contact Microsoft and reference their provided incident number EX680695 for an estimated time for resolution. 

https://twitter.com/MSFT365Status/status/1712133426671698304

 

8x8 continues to see a large backlog of emails that cannot be delivered to Microsoft Email services. We will continue to monitor for resolution from Microsoft. 

https://twitter.com/MSFT365Status/status/1712133426671698304

 

8x8 has seen the backlog of Microsoft emails now as delivered and email performance is back to normal. If you are still experiencing issues please contact 8x8 for further troubleshooting. For root cause on this event please contact Microsoft support for those details. 

Americas Contact Center Contact Center US1 NA4
 
[closed]

8x8 Is currently investigating a performance issue with NA4 contact center logins. We are working on resolving the issue and updates will be provided as they become available. 


 

8x8 has confirmed the NA4 Login issue is now fully resolved. We're investigating the root cause and apologize for the interruption.

Americas Contact Center Contact Center US1 NA2
 
[closed]

8x8 Is currently investigating a login issue with the VCC on the US region. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has confirmed resolution for the VCC AGUI login issue. We apologize for the inconvenience.

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU11 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
The issue is now resolved where blank audio was being observed when accessing Contact Center Voicemail Queues through the Agent User Interface. We are investigating the root cause and we apologize for the inconvenience. 
Americas Contact Center Contact Center US1 NA14
 
[closed] 8x8 has confirmed an issue affecting new logins on the NA14 Contact Center platform. This is only impacting new logins and we are working to resolve the issue. Updates will provided as they become available. 
 

8x8 has confirmed resolution for new login issues. It was also observed agents may have seen slowness and other issues in the web interface during the impact windows. All systems are now operating normal and we are investigating the root cause. We apologize for the inconvenience. 

Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
 
[closed]

8x8 is investigating reports of some customers reporting intermittent call failures when agents attempted to accept an incoming call. This is currently only being reported and investigated with US1 Contact Center customers.  We will provide updates as they become available. 

 

8x8 operations teams have investigated the issue and we believe the issue is resolved as of this posting at 9:50 AM pacific (12:50 PM Eastern). If you have still experienced failed calls after this time, please contact support to continue troubleshooting. 

 

The mitigation implemented has resolved the issue impacting the agents ability to accept transactions. 8x8 will continue monitoring while complete a full root cause investigation. We apologize for the inconvenience this has caused.