8x8 has detected an issue causing agents to not be able to accept transactions. This is currently impacting select NA3 tenants and 8x8 is performing emergency platform switch to resolve for those tenants affected. We'll continue to provide updates once 8x8 further investigates and validates the resolution. 

8x8 operations teams have completed the platform switch for those tenants affected. Please ensure agents have logged out and logged back in to begin handling transactions. Additional details about platform switches are found in this link. 8x8 will continue to monitor and confirm resolution. 

8x8 has confirmed resolution for tenants impacted after the platform switch. If you are still experiencing issues please contact 8x8 to continue troubleshooting. We are performing a full root cause investigation and we apologize for the interruption. 

8x8 is investigating reports of email channels unable to connect to the mail server and not pulling emails into the Contact Center. We will provide further updates once we have more information.

8x8 has resolved the issue with the email channels. Please reach out to 8x8 Support if you are still experiencing issues. We apologize for any inconvenience caused.

8x8 Support is currently investigating reports of some agents intermittently being unable to login to Contact Center agent workspace in the US region. We are currently working to identify the issue and will provide updates as they become available. 

8x8 has confirmed an issue impacting new logins on US1 Contact Center Customers. We are currently working to restore access to new logins. We'll continue to provide updates as they become available. 

8x8 has mitigated the issue and we are now seeing successful logins to affected users. Please ask agents to attempt to login again. We are currently monitoring and will post a final update once resolution is fully confirmed. 

8x8 has confirmed the resolution and all logins are now successful. We are performing a full root cause analysis and we apologize for the interruption. 

8x8 is investigating reports of inbound calls from certain destinations intermittently receiving error "no routes exist". We are currently examining information given to us from customers and are investigating. If you are experiencing the issue please contact 8x8 while we investigate this further. 

8x8 has isolated to the infrastructure area causing these calls to intermittently fail. We are currently working to mitigate this issue and will provide more details as they become available. 

8x8 has mitigated the issue and all inbound calls should now be completing. We are currently monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed the mitigation has resolved the issue casing inbound calls to fail intermittently. We are performing a full root cause investigation and we apologize for the interruption. 

8x8 Is currently investigating an issue with VCC being inaccessible.  We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified an issue causing 8x8 Agent Workspace users web pages to no load correctly for some users. Transactions are still being offered and can be answered as the impact is limited to the way the page is loaded and displayed. Some buttons in the Agent Workspace may be hidden or cut off from view. We are currently working on a resolution and will provide updates as they become available. 

8x8 has implemented mitigation for the issues being experienced with pages loading correctly. Please ask agent workspaces users to log out, clear cache, and log back in to confirm resolution. 8x8 is monitoring and will provide updates once confirmed. 

8x8 has confirmed it's mitigation resolved the issue with users experiencing the issue with Agent Workspace. We are performing a root cause analysis and we apologize for the inconvenience. 

8x8 has completed the maintenance and the maintenance window is not closed.

8x8 is investigating intermittent reports of inbound connection issues for some US1 Contact Center Customers. We are investigating and will provide updates as they become available. 

8x8 is continuing to investigate the cause for some inbound calls not completing their destinations. We'll continue to provide updates as they become available. 

8x8 has mitigated the issue causing inbound calls to fail. We should not see all call connection issues resolved. We are monitoring and will provide a final update once fully confirmed. 

8x8 has resolved the issue impacting the identified US1 calling failures. 8x8 is investigating the root cause and we apologize for the interruption. 

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of intermittent login and performance issues at our NA4 contact center cluster. We have identified the cause and are working to restore normal performance. We'll provide updates as they become available. 

8x8 has fully resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience.