8x8 has completed the maintenance and the maintenance window is not closed.

8x8 is investigating intermittent reports of inbound connection issues for some US1 Contact Center Customers. We are investigating and will provide updates as they become available. 

8x8 is continuing to investigate the cause for some inbound calls not completing their destinations. We'll continue to provide updates as they become available. 

8x8 has mitigated the issue causing inbound calls to fail. We should not see all call connection issues resolved. We are monitoring and will provide a final update once fully confirmed. 

8x8 has resolved the issue impacting the identified US1 calling failures. 8x8 is investigating the root cause and we apologize for the interruption. 

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of intermittent login and performance issues at our NA4 contact center cluster. We have identified the cause and are working to restore normal performance. We'll provide updates as they become available. 

8x8 has fully resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of some contact center tenants on NA5 platform improperly routing calls from queues to agents. Agents may not be offered queue calls when available. We are investigating and will provide updates as they become available. 

8x8 has identified the issue causing the issues and performed an emergency platform switch for the identified tenants affected to resolve the queue routing issues.  We are currently monitoring and will provide further updates once confirmed resolved. Platform details can be found here: Platform switch.

8x8 has confirmed that a platform switch resolved the issue for the identified tenants. 8x8 is performing a full root cause investigation into the matter and we apologize for the interruption. 

8x8 is investigating an issue where Contact Center queue voicemail email notifications are not being received. We are investigating and will provide updates as they become available. 

8x8 is now monitoring for Microsoft restoration of service to their email systems. Until then there may be delays in email delivery while Microsoft emails get processed in backlogs. 

8x8 has seen acknowledgement from Microsoft on this issue and continues to monitor. Please contact Microsoft and reference their provided incident number EX680695 for an estimated time for resolution. 

https://twitter.com/MSFT365Status/status/1712133426671698304

8x8 continues to see a large backlog of emails that cannot be delivered to Microsoft Email services. We will continue to monitor for resolution from Microsoft. 

https://twitter.com/MSFT365Status/status/1712133426671698304

8x8 has seen the backlog of Microsoft emails now as delivered and email performance is back to normal. If you are still experiencing issues please contact 8x8 for further troubleshooting. For root cause on this event please contact Microsoft support for those details. 

8x8 Is currently investigating a performance issue with NA4 contact center logins. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has confirmed the NA4 Login issue is now fully resolved. We're investigating the root cause and apologize for the interruption.

8x8 Is currently investigating a login issue with the VCC on the US region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has confirmed resolution for the VCC AGUI login issue. We apologize for the inconvenience.

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has confirmed resolution for new login issues. It was also observed agents may have seen slowness and other issues in the web interface during the impact windows. All systems are now operating normal and we are investigating the root cause. We apologize for the inconvenience.