Contact Center Login Authentication Services and Administration Portal

Americas Contact Center Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 is investigating intermittent reports of agents not being able to view the Agent Workspace after successfully logging into the application panel. After logging out and re-logging in they are able to log back in. Logged-in users are not experiencing any issues. We are currently investigating and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. If An agent is experiencing the issue please ask them to log out of the application panel using the log-out option in the top right-hand corner of the page, and then attempt to log back in.  We will continue to provide updates as they become available. 
 
Most agents are able to load the application panel with their Agent Workspace option successfully. For those who are unable to view the Icon, logging out and back in successfully loads the Agent Workspace option. We're continuing to investigate the intermittent nature of the Agent Workspace option not displaying. 
 

8x8 is seeing all logins correctly loading the Agent Workspace option at this moment. We're continuing to monitor to ensure the application panel loads this option successfully. If any agent previously experienced the missing option in the application panel, please have them log out and re-try. 

 

8x8 has resolved the issue causing the intermittent page loading issues. We are investigating the root cause and we apologize for the inconvenience. 

Americas Contact Center Contact Center US1 Contact Center US2 Contact Center Login Authentication Services and Administration Portal NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

 

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

Americas Service portals Contact Center Admin Console (AC) Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 is investigating reports from customers where some contact center agents are missing their Contact Center tile option after successfully logging into the 8x8 Application Panel. While we investigate the issue if you have agent details for whom this issue is present, please create a support ticket so we can investigate. We'll continue to investigate and provide updates as they become available. 

 

8x8 is continuing to investigate the issue. If you are experiencing the issue please contact support to continue to troubleshoot the missing login option for affected agents. We'll continue to provide updates as the investigation continues. 

 

8x8 has identified the issue causing Agent Workspace panels to be missing form the application panel. The issue is now resolved.   We are monitoring and will provide a final update once fully confirmed. 

 

8x8 has confirmed the resolution of the issue causing some agents to not load the Agent Workspace application option. Please refresh the page or log back in to confirm. We are investigating the root cause and we apologize for the inconvenience. 

Americas Contact Center Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 has observed issues with some 8x8 Contact Center customers not being able to load CRM Cases and records or Emails from the Agent Workspace interface. We are currently investigating and we'll provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has mitigated the issue causing the symptoms on the identified platforms.  We are currently monitoring and will provide further updates before closing the alert. 

 

8x8's mitigation is confirmed to have resolved the symptoms for those customers affected. If you are still experiencing issues please contact support to further troubleshoot. A root cause investigation is underway and we apologize for the inconvenience. 

Americas Contact Center Analytics Contact Center Login Authentication Services and Administration Portal
 
[closed] 8x8 is investigating reports of call recording playback receiving errors in 8x8 Agent and Supervisor Workspace and also in the 8x8 Quality Management Analytics. We will provide updates as they become available.
 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has resolved the issue causing a delay in availability, however some recordings are still processing and are not yet available for playback. 8x8 estimates this can some hours, however we will continue to post updates once we have a more accurate determination on the estimated time for all recordings to become available. No recordings have been lost and all will be available once we complete the processing of them for playback. Next update will be at 3:00 PM Pacific (6:00PM Eastern)

 

8x8 has continued to see a decrease in the number of calls still processing. We expect all calls to be fully processed and available before the start of next business day. We'll provide an update on the processing progress at 8pm Pacific time (11pm Eastern) or as an update becomes available. 

 

8x8 has observed all backlog of recordings being cleared. All past recordings are now available and new recordings are available for playback under normal performance metrics. We are doing a full root cause analysis and we apologize for the inconvenience. 

Americas Contact Center All Other Services Contact Center Login Authentication Services and Administration Portal
 
[closed] 8x8 is investigating reports from some customers where Contact Center agents are having unexpected changes in their call handling status. 8x8 is investigating the issue and will provide updates if an issue is confirmed. 
 

8x8 has confirmed the undesirable behavior causing contact center agents to be placed unexpectedly into available status. We are currently working to resolve this behavior. Updates will be provided as they become available. 

 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 

8x8 have deployed mitigation to prevent the issue from occurring. Status should not be changing unexpectedly anymore.  We are currently monitoring the fix and will provide an update once we verify the issue is fully resolved. 

 

8x8 has deployed mitigation to prevent the issue from occurring. Status should not be changing unexpectedly anymore.  We are currently monitoring the fix and will provide an update once we verify the issue is fully resolved.



 

After monitoring we have confirmed that the mitigation applied did resolve the symptoms being experienced. We are performing a full root cause and we apologize for the interruption. 

Americas SSO Contact Center Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 is investigating reports of contact center users reporting the inability to log into the Contact Center Agent Workspace. We are currently investigating and will provide updates as they become available. 

 

8x8 has isolated the login issue as only impacting US1 America region contact center tenants. The issue is now resolved and we are monitoring. We'll post a further update once we confirm final closure of the incident. Logins should now all be properly authenticating as normal. 

 
8x8 has confirmed a resolution time of 9:05 AM Pacific (12:05 PM Eastern). Logins should of been successfully authenticating after this time. We are performing a root cause investigation and we apologize for the interruption.
Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU11 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
The issue is now resolved where blank audio was being observed when accessing Contact Center Voicemail Queues through the Agent User Interface. We are investigating the root cause and we apologize for the inconvenience. 
Americas Contact Center Analytics Contact Center Login Authentication Services and Administration Portal
 
[closed] 8x8 has identified an issue with call recording availability in the US region Audio interactions recorded in the last hour are currently having issues during playback. The media is recorded successfully and will be available momentarily while 8x8 is working to restore them back to real time availability. Older recordings are available and have no issues with playback. Updates will be provided as they become available. 
 

8x8 has resolved the issue causing delay in playback ability of recent recordings. All recordings are now present for real-time playback. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA Contact Center Contact Center Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 Is currently investigating an issue with the Contact Center login via integrations. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency and are engaged in performing a rollback in order to restore the service. We will continue to provide updates as they become available. 
 

8x8 is continuing to investigate the issue related to integration logins. Direct to 8x8 logins are operational. If possible a customer can utilize 8x8 provided direct usernames and passwords at login.8x8.com to access the contact center. 8x8 is moving the area impact to Contact Center Login Authentication Services and Administration Portal status page categorization. We'll continue to provide updates as soon as possible under this impact component.

 

8x8 has confirmed that customers using these SSO integrations can now login after the mitigation. Please ensure contact center user clear their browser cache prior to attempting to login. Instructions can be found here. We are investigating the root cause and we apologize for the inconvenience.