8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 is currently investigating reports of customer's Contact Center email integration where inboxes are not pulling emails into queues.  8x8 Voice and other digital channels are operational. We'll continue to investigate and provide updates as they become available. 

Our engineers are currently working to identify the cause for the symptoms as a matter of urgency. We will continue to provide updates as they become available. 

We are doing our very best to get this issue resolved as a matter of priority and we thank you for your patience.

We will provide further update as they become available and we again apologize for the inconvenience. 

We are making every effort to resolve the incident as quickly as possible, and we appreciate your patience. To keep you informed of our progress, we will provide an update today at 11 PM Pacific Time (2 AM Eastern Time) or sooner if a significant development arises. We apologize for the delay in addressing this issue. Thank you for your understanding.

We are working diligently to resolve the incident as quickly as possible and appreciate your patience. To keep you updated on our progress, we will provide an update today at 2 AM Pacific Time (5 AM Eastern Time), or sooner if any significant developments occur. We apologize for the delay in addressing this issue and thank you for your understanding.

8x8 continues the effort to have this issue resolved. As part of the investigation, a backend service responsible for CC emails was restarted. We saw the metrics indicate improvement but the issue is still present. We continue working on this issue and to keep you updated on our progress we will provide an update today at 5 AM Pacific Time (8 AM Eastern Time) or sooner if any development occurs. We apologize for the inconvenience.

8x8 has resolved the issue impacting Contact Center email integration where inboxes are not pulling emails into queues. Emails are now being delivered successfuly into their queues. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is investigating intermittent reports of agents not being able to view the Agent Workspace after successfully logging into the application panel. After logging out and re-logging in they are able to log back in. Logged-in users are not experiencing any issues. We are currently investigating and will provide updates as they become available. 

8x8 is seeing all logins correctly loading the Agent Workspace option at this moment. We're continuing to monitor to ensure the application panel loads this option successfully. If any agent previously experienced the missing option in the application panel, please have them log out and re-try. 

8x8 has resolved the issue causing the intermittent page loading issues. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports from customers where some contact center agents are missing their Contact Center tile option after successfully logging into the 8x8 Application Panel. While we investigate the issue if you have agent details for whom this issue is present, please create a support ticket so we can investigate. We'll continue to investigate and provide updates as they become available. 

8x8 is continuing to investigate the issue. If you are experiencing the issue please contact support to continue to troubleshoot the missing login option for affected agents. We'll continue to provide updates as the investigation continues. 

8x8 has identified the issue causing Agent Workspace panels to be missing form the application panel. The issue is now resolved.   We are monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed the resolution of the issue causing some agents to not load the Agent Workspace application option. Please refresh the page or log back in to confirm. We are investigating the root cause and we apologize for the inconvenience. 

8x8 has observed issues with some 8x8 Contact Center customers not being able to load CRM Cases and records or Emails from the Agent Workspace interface. We are currently investigating and we'll provide updates as they become available. 

8x8 has mitigated the issue causing the symptoms on the identified platforms.  We are currently monitoring and will provide further updates before closing the alert. 

8x8's mitigation is confirmed to have resolved the symptoms for those customers affected. If you are still experiencing issues please contact support to further troubleshoot. A root cause investigation is underway and we apologize for the inconvenience. 

8x8 has resolved the issue causing a delay in availability, however some recordings are still processing and are not yet available for playback. 8x8 estimates this can some hours, however we will continue to post updates once we have a more accurate determination on the estimated time for all recordings to become available. No recordings have been lost and all will be available once we complete the processing of them for playback. Next update will be at 3:00 PM Pacific (6:00PM Eastern)

8x8 has continued to see a decrease in the number of calls still processing. We expect all calls to be fully processed and available before the start of next business day. We'll provide an update on the processing progress at 8pm Pacific time (11pm Eastern) or as an update becomes available. 

8x8 has observed all backlog of recordings being cleared. All past recordings are now available and new recordings are available for playback under normal performance metrics. We are doing a full root cause analysis and we apologize for the inconvenience. 

8x8 has confirmed the undesirable behavior causing contact center agents to be placed unexpectedly into available status. We are currently working to resolve this behavior. Updates will be provided as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 have deployed mitigation to prevent the issue from occurring. Status should not be changing unexpectedly anymore.  We are currently monitoring the fix and will provide an update once we verify the issue is fully resolved. 

8x8 has deployed mitigation to prevent the issue from occurring. Status should not be changing unexpectedly anymore.  We are currently monitoring the fix and will provide an update once we verify the issue is fully resolved.

After monitoring we have confirmed that the mitigation applied did resolve the symptoms being experienced. We are performing a full root cause and we apologize for the interruption.