8x8 has completed the maintenance and the maintenance window is not closed.

8x8 is investigating intermittent reports of inbound connection issues for some US1 Contact Center Customers. We are investigating and will provide updates as they become available. 

8x8 is continuing to investigate the cause for some inbound calls not completing their destinations. We'll continue to provide updates as they become available. 

8x8 has mitigated the issue causing inbound calls to fail. We should not see all call connection issues resolved. We are monitoring and will provide a final update once fully confirmed. 

8x8 has resolved the issue impacting the identified US1 calling failures. 8x8 is investigating the root cause and we apologize for the interruption. 

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of intermittent login and performance issues at our NA4 contact center cluster. We have identified the cause and are working to restore normal performance. We'll provide updates as they become available. 

8x8 has fully resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating an issue where Contact Center queue voicemail email notifications are not being received. We are investigating and will provide updates as they become available. 

8x8 is now monitoring for Microsoft restoration of service to their email systems. Until then there may be delays in email delivery while Microsoft emails get processed in backlogs. 

8x8 has seen acknowledgement from Microsoft on this issue and continues to monitor. Please contact Microsoft and reference their provided incident number EX680695 for an estimated time for resolution. 

https://twitter.com/MSFT365Status/status/1712133426671698304

8x8 continues to see a large backlog of emails that cannot be delivered to Microsoft Email services. We will continue to monitor for resolution from Microsoft. 

https://twitter.com/MSFT365Status/status/1712133426671698304

8x8 has seen the backlog of Microsoft emails now as delivered and email performance is back to normal. If you are still experiencing issues please contact 8x8 for further troubleshooting. For root cause on this event please contact Microsoft support for those details. 

8x8 Is currently investigating a performance issue with NA4 contact center logins. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has confirmed the NA4 Login issue is now fully resolved. We're investigating the root cause and apologize for the interruption.

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is investigating reports of some customers reporting intermittent call failures when agents attempted to accept an incoming call. This is currently only being reported and investigated with US1 Contact Center customers.  We will provide updates as they become available. 

8x8 operations teams have investigated the issue and we believe the issue is resolved as of this posting at 9:50 AM pacific (12:50 PM Eastern). If you have still experienced failed calls after this time, please contact support to continue troubleshooting. 

The mitigation implemented has resolved the issue impacting the agents ability to accept transactions. 8x8 will continue monitoring while complete a full root cause investigation. We apologize for the inconvenience this has caused. 

8x8 is investigating reports of some customers experiencing symptoms with agents receiving calls. This may be described as long delays in call setup, being forced into working offline or freezing. We are currently investigating and will provide updates as they become available. 

We are observing longer than usual connect times when calls are connecting to agents from the contact center. While we continue to investigate, you can increase the interaction timeout for an agent to 45 seconds as a potential and temporary workaround. A link to these instructions is Here: How to change interaction timeout URL

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team