NA12

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[closed]

8x8 is investigating intermittent reports of inbound connection issues for some US1 Contact Center Customers. We are investigating and will provide updates as they become available. 

 

8x8 is continuing to investigate the cause for some inbound calls not completing their destinations. We'll continue to provide updates as they become available. 

 

8x8 has mitigated the issue causing inbound calls to fail. We should not see all call connection issues resolved. We are monitoring and will provide a final update once fully confirmed. 

 

8x8 has resolved the issue impacting the identified US1 calling failures. 8x8 is investigating the root cause and we apologize for the interruption. 

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[closed]

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

 

8x8 has identified an issue causing login issues only on contact center users on the US1 data center. US2 data center customers are operating normally. We are currently working on restoration and will continue to provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has restored login functionality for Agent Workspace users in US1. Please have your contact center agents retry to login. We are currently monitoring and will provide a final update once fully confirmed. 

 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

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[closed]

8x8 is investigating an issue where Contact Center queue voicemail email notifications are not being received. We are investigating and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 has identified the issue an issue delivering emails to Microsoft hosted email addresses. We have seen successful deliveries to non Microsoft addresses. We recommend customer open a support ticket with Microsoft email providers to investigate this further. 8x8 is monitoring backlog of emails waiting to be sent to microsoft as we wait to see restoration from them. This backlog can cause delay of delivery of emails not hosted by Microsoft due to their backlog.
 

8x8 is now monitoring for Microsoft restoration of service to their email systems. Until then there may be delays in email delivery while Microsoft emails get processed in backlogs. 

 

8x8 has seen acknowledgement from Microsoft on this issue and continues to monitor. Please contact Microsoft and reference their provided incident number EX680695 for an estimated time for resolution. 

https://twitter.com/MSFT365Status/status/1712133426671698304

 

8x8 continues to see a large backlog of emails that cannot be delivered to Microsoft Email services. We will continue to monitor for resolution from Microsoft. 

https://twitter.com/MSFT365Status/status/1712133426671698304

 

8x8 has seen the backlog of Microsoft emails now as delivered and email performance is back to normal. If you are still experiencing issues please contact 8x8 for further troubleshooting. For root cause on this event please contact Microsoft support for those details. 

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU11 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
The issue is now resolved where blank audio was being observed when accessing Contact Center Voicemail Queues through the Agent User Interface. We are investigating the root cause and we apologize for the inconvenience. 
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[closed]

8x8 is investigating reports of some customers reporting intermittent call failures when agents attempted to accept an incoming call. This is currently only being reported and investigated with US1 Contact Center customers.  We will provide updates as they become available. 

 

8x8 operations teams have investigated the issue and we believe the issue is resolved as of this posting at 9:50 AM pacific (12:50 PM Eastern). If you have still experienced failed calls after this time, please contact support to continue troubleshooting. 

 

The mitigation implemented has resolved the issue impacting the agents ability to accept transactions. 8x8 will continue monitoring while complete a full root cause investigation. We apologize for the inconvenience this has caused. 

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[closed]

8x8 is investigating reports of some customers experiencing symptoms with agents receiving calls. This may be described as long delays in call setup, being forced into working offline or freezing. We are currently investigating and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. If you have contacted support, please provide the transaction ID's of the calls that were affected that will aid in the investigation. 
 

We are observing longer than usual connect times when calls are connecting to agents from the contact center. While we continue to investigate, you can increase the interaction timeout for an agent to 45 seconds as a potential and temporary workaround. A link to these instructions is Here: How to change interaction timeout URL

 
8x8 has identified the issue causing calls to take longer than usual to connect and has resolved it. At this time calls will now successfully connect to agents as normal. We will completing a full root cause analysis and we apologize for the inconvenience.
Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU11 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

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[closed]

Dear Customer,

We are investigating reports from a subset of customers not being able to login into VCC Agent Console through Salesforce Integration. As a workaround, please ask the agents to bypass the integration and log in directly from VCC Agent Workspace / VCC AGUI.

Please be assured that we are investigating this as a matter of urgency, and apologize for any inconvenience caused.

8x8 Support

 
8x8 is still investigating the issue. At this time we recommend that customers still experiencing the issue open a support ticket with Salesforce.com to also investigate the issue. We'll continue to provide details as they become available.
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide a further updates as they become available and we again apologize for the inconvenience. 
 
8x8 has isolated the symptoms to a very specific subset of Customers who are using CRM integrations. For these Customers, this is impacting a subset of their users. 8x8 has engaged these Customers directly to continue troubleshooting and will update them via their support cases. If you are experiencing a login issue via a CRM integration (such as Salesforce) please contact support to continue troubleshooting and to receive updates. We will close this posting and update these customers directly. We apologize for the inconvenience.
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[closed] 8x8 Is currently investigating a performance issue with setting up persistent connections for contact center agents. We are working on resolving the issue and updates will be provided as they become available.
 
8x8 has resolved the issue with VCC being unable to set up persistent connections. Please test to ensure functionality has now been restored, if you continue to experience issues then please reach out to our support team. We apologize for the inconvenience caused and thank you for your patience and understanding.
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[closed]

8x8 is investigating issues with some agents being logged out of the 8x8 contact center with the inability to reload the page or log back in. If you are experiencing these symptoms please contact support to provide details and troubleshoot the issue. We'll provide updates as they become available.

 
8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve
 
8x8 has been investigating the issue and is currently observing normal behavior for logins. Currently the systems are stable and 8x8 is monitoring closely. If any customer continues to experience issues please contact support for further troubleshooting. We apologize for the inconvenience.