NA30

Americas Contact Center Contact Center US1 Contact Center US2 NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is currently investigating issues with contact center email functionality at certain sites. We are currently working to identify and resolve. We'll provide updates as they become available. 

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue with contact center email functionality resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center SY1 Contact Center LH1 Contact Center ON1 Contact Center UK3 Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU21 EU14 NA3 NA8 NA37 EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

 

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

 
Progress is being made towards restoring email channel functionality and we are confident that full service restoration can be expected soon. We apologize for the inconvenience this may have caused and we will continue to provide updates as they become available.
 
We are now in the process of deploying the fix and will monitor the progress as we go. We will continue to provide updates as they become available and we apologize for the inconvenience.
 

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Work Calling Work Calling Work Calling Service portals Service portals Service portals Contact Center Contact Center Contact Center Inbound Contact Center US1 Inbound Contact Center UK2 Inbound Contact Center HK1 Outbound Admin Console (AC) Contact Center US2 Outbound Admin Console (AC) Outbound Admin Console (AC) Contact Center SY1 Contact Center LH1 Endpoints Contact Center ON1 Endpoints Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal WorkM (VOM) NA1 BC1 CA1 WorkD (VOD) EU2 EU4 WorkD (VOD) AU1 AP1 WorkD (VOD) NA2 NA7 BC2 CA2 WorkM (VOM) EU3 WorkM (VOM) EU21 EU14 Deskphones NA3 NA8 NA37 Deskphones Deskphones EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

 
We continue investigating reports of users being unable to log in or out of call queues. We are focused on resolving the issue and updates will be provided as they become available.
 
8x8 engineers continue to work towards resolution of the issue causing users to be unable to log in or out of call queues. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.
 

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.


 
8x8 has seen improved conditions regarding all symptoms, however, we are still working to fully resolve and confirm resolution. We will continue to provide updates as they become available and we apologize for the extended interruption.
 

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

Americas EMEA APAC Work Calling Work Calling Work Calling Meet Meet Meet SMS SMS SMS Service portals Service portals Service portals 8x8 Website 8x8 Website 8x8 Website Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Admin Console (AC) Contact Center US2 Admin Console (AC) Admin Console (AC) Contact Center SY1 Contact Center LH1 Endpoints Contact Center ON1 Endpoints Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal WorkM (VOM) NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 WorkM (VOM) EU3 WorkM (VOM) EU21 EU14 NA3 NA8 NA37 EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency in order to restore access to 8x8 resources. We will continue to provide updates as they become available. 
 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

 
We are doing our very best to get this issue resolved as a matter of priority. We will provide further update as they become available and we again apologize for the inconvenience. 
 
8x8 engineers continue their efforts to resolve the issue impacting 8x8 resources. We will continue to provide regular updates as soon as they become available. We apologize for the inconvenience.
 

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 
We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.
 
Our engineers remain fully engaged in addressing the issue with the highest priority. We understand the disruption this may have and additional updates will be shared as soon as there is new information. We apologize for the inconvenience and appreciate your continued patience and understanding.
 

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

 

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

 

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

Americas Contact Center Contact Center US1 Contact Center US2 NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is investigating reports of call quality issues with a subset of telephony calls in the US region. Please contact 8x8 support with call samples including Transaction Codes to aid in identifying and diagnosing the cause. We'll provide updates as they become available

 

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further including call samples with transaction numbers.  We apologize for the delay and we will continue to work to identify the issue. 

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has seen improvement in observed call quality reports by customers reporting these symptoms. If you are still experiencing call quality issues as of 2:00 PM Pacific (5:00 PM Eastern) please contact 8x8 support with updated call samples to investigate further. 

 

8x8 has seen normal call quality for impacted customer subset.  8x8 is performing a full root cause investigating together with our underling carrier. We apologize for the interruption. 

Americas Contact Center Contact Center US1 Contact Center US2 NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is currently investigating reports of outbound emails not being sent from US based Contact Center. This only impacts outbound emails and all other telephony and digital channels are operating normally. We'll provide more updates as we continue to investigate the issue. 


 

8x8 has mitigated the issue and new emails are now flowing to their outbound destinations as normal. All systems should now be operating normally. We will be monitoring for stability before fully resolving this incident. 

 

8x8 has seen restoration of emails being delivered and are now resolving this incident. 8x8 will be investigating the root cause and we apologize the interruption. 

Americas Contact Center Contact Center US1 Contact Center US2 NA1 NA2 NA7 NA3 NA8 NA4 NA9 NA5 NA10 NA6 NA17 NA11 NA18 NA12 NA19 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 Is currently investigating a performance issue with contact center customers in the US region. The common symptom is not being able to answer offered phone transactions. We are working on identifying the cause and will post any updates as the become available.  While 8x8 is continuing to investigate, please open a support ticket with 8x8 support so we can troubleshoot the issue.

Contacting 8x8 Support 


 
Our engineers are currently investigating the symptoms being reported as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has isolated symptoms to US based users utilizing the 8x8 Agent Workspace web interface to answer calls. We are currently still investigating the symptoms and will continue to provide updates as they become available. 

 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the interruption. 
 

While 8x8 is working to resolve the 8x8 agent workspace web phone issues,  users impacted can attempt to use an alternate endpoint such as utilizing the 8x8 Work Desktop app, physical endpoint such as a Poly phone, or an off net PSTN number as their agent workplace number. 

Set up workplace phone

Download 8x8 Work for Desktop

 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

As a reminder users impacted can attempt to use an alternate endpoint, such as utilizing the 8x8 Work Desktop app, physical endpoint such as a Poly phone, or an off net PSTN number as their agent workplace number. 

Set up workplace phone

Download 8x8 Work for Desktop

 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

As a reminder users impacted can attempt to use an alternate endpoint, such as utilizing the 8x8 Work Desktop app, physical endpoint such as a Poly phone, or an off net PSTN number as their agent workplace number. 

Set up workplace phone

Download 8x8 Work for Desktop

 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has completed mitigation to resolve the issues affecting Agent Workspace calls being offered to Contact Center agents. This mitigation was completed at 4:00 PM Pacific (7:00 PM Eastern). If you have agents who were temporarily moved off the Agent Workspace web phone, you may now return them to their normal call-handling setup. Should you continue to experience issues, please contact 8x8 Support for further troubleshooting. 8x8 will monitor the situation and provide a final update at 7:00 PM Pacific (10:00 PM Eastern).

 
8x8 has monitored the issue, and we believe it is resolved. Please contact 8x8 Support if you are experiencing issues. We apologize for any inconvenience caused.
Americas Contact Center Contact Center US2 NA7 NA8 NA9 NA10 NA17 NA18 NA19 NA20 NA27 NA28 NA29 NA37 NA38 NA30 NA39
 

8x8 has received reports of users experiencing issues with inbound and outbound calls with 8x8 Contact Center in the US region, getting a "no route exists" error. We are investigating this issue and will provide updates as soon as they are available.

 

8x8 has identified the issue causing the calls with 8x8 Contact Center in the US region to not work properly, symptoms covering "no route exists" error, calls timing out and calls not being offered to agents. We'll continue to provide updates once 8x8 further investigates and validates the resolution.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
 
We are now seeing improvements for the 8x8 Contact Center calling service. 8x8 engineers continue to work towards full resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 

8x8 has resolved the issue impacting 8x8 Contact Center calling. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

Americas Contact Center Contact Center US2 NA7 NA8 NA9 NA10 NA17 NA18 NA19 NA20 NA27 NA28 NA29 NA37 NA38 NA30 NA39
 

8x8 has identified that outbound emails originating from the contact center platform are being blocked by spam prevention filters. This is only impacting tenants in our US2 data center. We have identified the source that has marked the emails in this manner and working to restore normal delivery. The pulling of inbound emails is operational and telephony and other digital channels are not impacted. We'll provide updates as they become available. 

 

8x8 continues to work with the spam filtering services to restore email delivery. We'll continue to provide updates as they become available. 

 
8x8 has engaged the spam prevention provider in order to restore outbound emails however the resolution is still pending. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has been updated that the outbound email traffic is no longer being flagged as spam. 8x8 will be monitoring and will post a final update once fully confirmed. 

Americas EMEA Contact Center Contact Center Contact Center US2 Contact Center UK3 EU4 NA7 NA8 NA9 EU12 NA10 EU11 NA17 EU10 NA18 EU5 NA19 EU6 NA20 EU7 NA27 EU8 NA28 EU9 NA29 NA37 NA38 NA30 NA39
 

8x8 is currently investigating reports of 8x8 VCC application showing an interface with missing elements/buttons, making interaction with it difficult. We are currently working to identify the issue and will provide updates as they become available. 

 

8x8 has confirmed an issue impacting the application interface of 8x8 VCC making it have missing elements. We are currently working to restore the functionality. We'll continue to provide updates as they become available. 

 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available.
 

8x8 has resolved the issue impacting the interface of 8x8 Agent Workspace application and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.