8x8 Is currently investigating reports of inbound calling issues in the Canada region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has seen successful traffic coming over the impacted carriers in the Canada region. We expect all traffic to be completing normally. We will be monitoring for stability and will post a final update fully confirming resolution. 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 is currently investigating performance issues at our ON1 contact center location including both BC1 and BC2 platforms.  We will investigate and provide updates as soon as they become available. 

8x8 has mitigated the issue and expects normal performance now on the ON1 data center. 8x8 will be monitoring while confirming with customers before fully resolving this incident. 

8x8 has not observed any further reports and will now fully resolve this incident. A full root cause analysis will be performed. 

8x8 Is currently investigating login issues with Contact Center Agent Workspace and Configuation Manager on the BC3 cluster. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue causing logins to not work for Contact Center Agent Workspace and Configuration Manager on the BC3 cluster. Out engineers are working to resolve it as a matter of urgency and we apologize for the inconvenience.

8x8 has resolved the issue impacting logins for Contact Center Agent Workspace and Configuation Manager. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

8x8 has identified an issue causing 8x8 Agent Workspace users web pages to no load correctly for some users. Transactions are still being offered and can be answered as the impact is limited to the way the page is loaded and displayed. Some buttons in the Agent Workspace may be hidden or cut off from view. We are currently working on a resolution and will provide updates as they become available. 

8x8 has implemented mitigation for the issues being experienced with pages loading correctly. Please ask agent workspaces users to log out, clear cache, and log back in to confirm resolution. 8x8 is monitoring and will provide updates once confirmed. 

8x8 has confirmed it's mitigation resolved the issue with users experiencing the issue with Agent Workspace. We are performing a root cause analysis and we apologize for the inconvenience. 

An 8x8 scheduled maintenance is currently taking longer than initially planned. Our Operations team are actively engaged and working to complete the maintenance process.

We expect this to be completed within the next 20 to 30 minutes. Additional information will be provided if this is completed earlier.

We would like to apologize for the extended maintenance window and please rest assured that we are actively working to minimize the time of impact.

8x8 Operations team have successfully recovered BC2 and BC3 clusters and continue working on restoring full service for the BC1 cluster. 

We will provide updates as the maintenance operation comes to completion.

Thank you for your patience and understanding!

8x8 Operations team has fully restored service functionality of the entire platform since 22:59 PST/06:59 UTC. In the mean time support continued to monitor service stability.

Having received confirmation that the service is now stable, we will proceed with closing off the Status Cast alert.

We would like to apologize again for the extended maintenance window time and for any inconvenience this might have brought.

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

We are aware that you might have experienced issues accessing Agent Workspace and VCC Configuration Manager.  Please be assured we are doing our very best to minimize disruption time.

We apologize for the inconvenience that this may have caused. 8x8 Support Team

Dear Customer,
Our engineers have resolved this issue and restored full service.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.
8x8 Support Team