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Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center SY1 Contact Center LH1 Contact Center ON1 Contact Center UK3 Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU21 EU14 NA3 NA8 NA37 EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

 

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

 
Progress is being made towards restoring email channel functionality and we are confident that full service restoration can be expected soon. We apologize for the inconvenience this may have caused and we will continue to provide updates as they become available.
 
We are now in the process of deploying the fix and will monitor the progress as we go. We will continue to provide updates as they become available and we apologize for the inconvenience.
 

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas Contact Center Contact Center SK1 CA1 CA2 NA37 NA38
 

8x8 has identified an issue affecting Contact Center tenants in Canada. We have taken appropriate mitigation steps and are currently monitoring the situation. If you continue to experience problems, please reach out to 8x8 Support. We apologize for any inconvenience this may have caused.

 

8x8 has identified and confirmed the resolution of the issue affecting Contact Center tenants in Canada. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

Americas EMEA APAC Work Calling Work Calling Work Calling Service portals Service portals Service portals Contact Center Contact Center Contact Center Inbound Contact Center US1 Inbound Contact Center UK2 Inbound Contact Center HK1 Outbound Admin Console (AC) Contact Center US2 Outbound Admin Console (AC) Outbound Admin Console (AC) Contact Center SY1 Contact Center LH1 Endpoints Contact Center ON1 Endpoints Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal WorkM (VOM) NA1 BC1 CA1 WorkD (VOD) EU2 EU4 WorkD (VOD) AU1 AP1 WorkD (VOD) NA2 NA7 BC2 CA2 WorkM (VOM) EU3 WorkM (VOM) EU21 EU14 Deskphones NA3 NA8 NA37 Deskphones Deskphones EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

 
We continue investigating reports of users being unable to log in or out of call queues. We are focused on resolving the issue and updates will be provided as they become available.
 
8x8 engineers continue to work towards resolution of the issue causing users to be unable to log in or out of call queues. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.
 

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.


 
8x8 has seen improved conditions regarding all symptoms, however, we are still working to fully resolve and confirm resolution. We will continue to provide updates as they become available and we apologize for the extended interruption.
 

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

Americas EMEA APAC Work Calling Work Calling Work Calling Meet Meet Meet SMS SMS SMS Service portals Service portals Service portals 8x8 Website 8x8 Website 8x8 Website Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Admin Console (AC) Contact Center US2 Admin Console (AC) Admin Console (AC) Contact Center SY1 Contact Center LH1 Endpoints Contact Center ON1 Endpoints Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal WorkM (VOM) NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 WorkM (VOM) EU3 WorkM (VOM) EU21 EU14 NA3 NA8 NA37 EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency in order to restore access to 8x8 resources. We will continue to provide updates as they become available. 
 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

 
We are doing our very best to get this issue resolved as a matter of priority. We will provide further update as they become available and we again apologize for the inconvenience. 
 
8x8 engineers continue their efforts to resolve the issue impacting 8x8 resources. We will continue to provide regular updates as soon as they become available. We apologize for the inconvenience.
 

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 
We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.
 
Our engineers remain fully engaged in addressing the issue with the highest priority. We understand the disruption this may have and additional updates will be shared as soon as there is new information. We apologize for the inconvenience and appreciate your continued patience and understanding.
 

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

 

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

 

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

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8x8 has identified an issue causing 8x8 Agent Workspace users web pages to no load correctly for some users. Transactions are still being offered and can be answered as the impact is limited to the way the page is loaded and displayed. Some buttons in the Agent Workspace may be hidden or cut off from view. We are currently working on a resolution and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has implemented mitigation for the issues being experienced with pages loading correctly. Please ask agent workspaces users to log out, clear cache, and log back in to confirm resolution. 8x8 is monitoring and will provide updates once confirmed. 

 

8x8 has confirmed it's mitigation resolved the issue with users experiencing the issue with Agent Workspace. We are performing a root cause analysis and we apologize for the inconvenience. 

Americas Contact Center Contact Center SK1 CA1 CA2 NA37 NA38
 

8x8 is investigating an issue impacting some Contact Center customer logins at our Canada data center on SK1. We will provide updates as they become available.  8x8 Work logins are operational and this only impacts logins to the contact center. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has found the root cause and the issue is now resolved. All logins are now operational. A full root cause investigation is underway and we apologize for the interruption. 

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center SY1 Contact Center ON1 Contact Center UK3 Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 NA3 NA8 NA37 NA4 NA9 NA38 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
The issue is now resolved where blank audio was being observed when accessing Contact Center Voicemail Queues through the Agent User Interface. We are investigating the root cause and we apologize for the inconvenience. 
Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center SY1 Contact Center ON1 Contact Center UK3 Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 NA3 NA8 NA37 NA4 NA9 NA38 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

Americas EMEA Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center US2 Contact Center ON1 Contact Center UK3 Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 NA2 NA7 BC2 CA2 EU3 NA3 NA8 NA37 NA4 NA9 NA38 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 
8x8 Is currently investigating a performance issue with setting up persistent connections for contact center agents. We are working on resolving the issue and updates will be provided as they become available.
 
8x8 has resolved the issue with VCC being unable to set up persistent connections. Please test to ensure functionality has now been restored, if you continue to experience issues then please reach out to our support team. We apologize for the inconvenience caused and thank you for your patience and understanding.
Americas EMEA Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center US2 Contact Center ON1 Contact Center UK3 Contact Center SK1 NA1 BC1 CA1 EU2 EU4 NA2 NA7 BC2 CA2 EU3 NA3 NA8 NA37 NA4 NA9 NA38 NA5 NA10 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

Dear Customer,


We are investigating reports of calls not working with MS teams client.

Engineers are currently investigating.

As a workaround switching the endpoint in VCC (either 8x8 Work or a PSTN line) will allow for a successful call completion.

We apologise for the inconvenience this is causing.

 

Dear Customer,

8x8 are continuing to work with our Partners to alleviate the performance issues causing calls to MS Teams endpoints to fail.

In the mean time, as a workaround we suggests switching the endpoint in VCC to 8x8 or a PSTN line. This will allow for a successful call completion to that new endpoint.

We apologize for the the inconvenience this might create.

 

Dear Customer,

We have received confirmation from multiple customers that calls are now routing successfully.

While working with our integration partner, they have temporarily re-routed traffic away from the impacted Microsoft network. Please note that some of the calls may now have some latency. We'll continue to provide updates as they become available.

We apologize for the inconvenience this is causing.

 

8x8 is continuing to work with our integration partner to fully resolve the issue. Microsoft has found the root cause and is working towards a solution. 8x8 will continue to provide updates until issue is fully resolved. 

 

Microsoft has resolved the issue causing the impact. 8x8's integration partner for Microsoft Teams has confirmed resolution and is monitoring closely. At this time call behavior is now normal. Thank you for being patient during this incident.