Inbound

EMEA Work Calling Inbound Outbound Endpoints WorkD (VOD)
 
[closed]

8x8 Is currently investigating an issue with the inbound and outbound calls on the 8x8 Work app.  We are working on resolving the issue and updates will be provided as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has isolated the issues down to specific PSTN carrier route and have made some changes to mitigate the issue. If you are still experiencing issues please contact support so we can investigate call examples further while we continue to validate the root cause.

 

8x8 has seen call failure rates improve to normal levels after mitigating routes around the carrier identified. We are currently monitoring and will provide a final update to close out this incident.

 

8x8 has confirmed resolution and we are performing a full root cause with our carrier. We apologize for the interruption.

Americas EMEA APAC Work Calling Work Calling Work Calling Inbound Inbound Inbound Outbound Outbound Outbound Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

 

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

 

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

 

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

EMEA Work Calling Inbound Outbound
 
[closed]

Dear Customer,

We have received reports of call completion issues for South Africa destination.

The operations team is currently investigating.

Thank you for your understanding.

 

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

 

Dear Customer, 

A workaround has been put in place for outbound calls from South Africa allowing for call completion if using an international CLI

8x8 engineers continue to work towards resolution of the issue.

We will continue to provide updates as they become available and we appologize for the inconvenience. 

 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.

We will provide further update as they become available and we again apologize for the inconvenience. 

 

Dear Customer,

Our engineers have resolved this issue and restored full service.

Inbound and outbound calls from and to South Africa are completing correctly.

We apologise for the inconvenience that this may have caused.

EMEA Work Calling Inbound Outbound
 
[closed]

8x8 Is currently investigating a dialling issue for the South Africa region. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has resolved the dialling issue and confirmed that it is no longer present. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

EMEA Work Calling Contact Center Inbound Contact Center UK2 Outbound Contact Center UK3 Endpoints WorkD (VOD) EU2 EU4 WorkM (VOM) EU3 EU11 Deskphones EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 has received reports of both inbound and outbound calls not connecting and having a loss of audio on connected calls.

Our support and engineering teams are investigating this as a priority and will keep you updated.


Thank you support

 

8x8 investigation is still ongoing.

The issue seems to be linked to an ongoing carrier issue impacting multiple services both 8x8 and external parties.
We are working with the Carrier to have this issue resolved as soon as possible.

8x8 core services and the ability to make and receive calls outside of this carrier are not impacted at this time.

Thank you for your patience
Support

 

8x8 has been able to confirm that the issue is now resolved and calls are connecting as expected.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. 
Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

We apologize for the inconvenience that this may have caused.
8x8 Support Team

EMEA Work Calling Contact Center Inbound Contact Center UK2 Outbound Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal WorkD (VOD) EU2 EU4 WorkM (VOM) EU3 EU11 Deskphones EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

Dear Customer,

8x8 has been impacted by an ongoing Third Party issue that has also impacted many other services
https://downdetector.co.uk/

It appears that services are starting to return.


8x8 Support

 

Dear Customer,

We are getting reports that the system has now stabilised.

If further issues are experienced please report them to 8x8

8x8 Support

Americas EMEA APAC Work Calling Work Calling Work Calling Inbound Inbound Inbound Outbound Outbound Outbound Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

We have received reports from customers that they are unable to make or receive calls from the MS Teams integration with 8x8 Work. Endpoints in the MS Teams admin portal is showing all the endpoints as unregistered. We are currently troubleshooting the issue and will provide updates as they become available. Users can still use 8x8 Work Desktop/Web/Mobile as a workaround.

 

We are still currently investigating the issue. We will provide an update as soon as possible.

 

Our team has identified the issue. We are currently working to put a resolution in place. We will provide more updates as they become available.

 

The issue has now been resolved and we can see that MS Teams endpoints are now registering. If there are still issues being experienced, please contact 8x8 support.

EMEA Work Calling Inbound
 
[closed]

8x8 has observed an issue with certain French numbers being able to receive inbound calls
Investigations are underway by our engineering team and we will update you as more information becomes available.

we apologize for the inconvenience. 

 

8x8 is continuing efforts to resolve this issue. We'll continue to provide updates as they become available.

We apologize for the inconvenience.

 

8x8 continues to work on restoring normal performance for these inbound calls

We apologize for the inconvenience.

 

8x8 are continuing to investigate the issue as more information becomes available we will provide updates

 

8x8's Noc team has been engaging with the involved carriers on resolving this issue.
we will update you as we have more information.

We apologise for the inconvenience.

 

8x8 has worked with the carrier and have resolved the issue with inbound calls. We are investigating the root cause with the carrier and we apologize for the inconvenience. 

EMEA Work Calling Contact Center Inbound Contact Center UK2 Outbound Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal WorkD (VOD) EU2 EU4 WorkM (VOM) EU3 EU11 Deskphones EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

Dear Customer,

8x8 has observed that some users have experienced issues with Work and VCC users not being able to call numbers with the prefix +31
The operations team isolated and fixed the calls failing to complete for the Work and VCC platform as well. 
The issue is considered fully resolved. 

Thank you for your patience and understanding.

EMEA Work Calling Inbound Outbound
 
[closed]

Dear Customer,

8x8 has observed that some users have experienced issues between 12:46PM and 12:52PM BST today with new inbound and outbound calls not connecting.

Our systems registered an issue with one of our servers and a standby server stepped in to continue service.
during this period calls already in progress should have continued to stay connected but any new calls initiated would have failed.

This has been resolved and our engineering teams are looking into the fault.

Apologies for any inconvenience caused