8x8 has begun to investigate delays with emails being sent where voice to text transcription feature is enabled for 8x8 Work Voicemails. Voicemails are still being recorded and can be access directly from your extension or via 8x8 Mobile and Desktop applications. 8x8 is monitoring and working to improve the performance so emails are sent in real time. We'll continue to provide updates as they become available. 

Access Voicemail from Your Phone

8x8 has addressed the performance issue and all emails are now being sent in real-time when the transcription feature is enabled. 8x8 is performing a root cause investigation into this issue and we apologize for the interruption. 

8x8 is investigating reports of 8x8 Work Voicemail Box's not sending the email notifications and attachments. Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We'll provide updates as they become available. 

Access Voicemail from Your Phone

Our engineers are currently working to resolve the issue as a matter of urgency.  Voicemails are being recorded and can be accessed directly from an 8x8 endpoint or in it's 8x8 Mobile and Desktop applications. To reach the ring group directly please see the instructions below while we work to resolve this issue. We will continue to provide updates as they become available.

Access Voicemail from Your Phone

8x8 engineers continue to work towards resolution of the issue. We have isolated the impact to Voicemails that have the voice to text transcription feature enabled. A temporary solution would be to disable transcription while we continue to investigate. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Enabling Voicemail Transcription for Your Company in 8x8 Admin Console

8x8 has confirmed that these voicemails are now flowing successfully to email inboxes together with their transcriptions. We are investigating the root cause and we apologize for the interruption. 

8x8 has identified an issue causing a subset of inbound calls not to complete to their destinations in the EMEA and UK region. 8x8 is engaged with the upstream carriers and are working to receive updates on the restoration of of service to the affected numbers. Outbound calling is not impacted and all other systems are operational. 8x8 will provide updates as they become available.

8x8 Network Operations Center continues to work with the underlying carrier for updates on the resolution of the issue. We will provide the next update at 4:00 PM GMT or as a significant update is available. 

8x8 NOC continues to work with the upstream carrier on providing updates on the resolution. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. 

8x8 has received updates from the upstream provider that they have resolved the issue causing inbound calls to fail. The issue is now resolved and inbound calls impacted are now completing successfully. A full root cause is being completed and we apologize for the interruption. 

8x8 Is currently investigating an issue in the UK region which is impacting the ability to receive voicemails. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue impacting the ability to receive voicemails in the UK region. As a workaround voicemails can be accessed from directly any 8x8 phone. Instructions can be found here. We will continue to provide updates as they become available.

8x8 is now seeing service restoration and voicemails are accessible as normal. We will continue our investigation and will monitor until we confirm full resolution. 

8x8 has confirmed that the issue impacting voicemail retrieval in the UK region is now resolved and the voicemails are accessible. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.

8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports. 

8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.

8x8 has identified the issue impacting 8x8 Work Web, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 continue their work towards resolving the issue impacting 8x8 Work Web. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.

8x8 has resolved the issue impacting the 8x8 Work web. Please note that you may need to manually log off and log back in to the Work web for the changes to take effect. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports from customers regarding the Auto-Attendant system not connecting when rung. We're currently investigating and will provide details as they become available. 

8x8 has confirmed there is an issue causing the Auto-Attendants to not connect properly when rung. We are currently working to resolve and will continue to provide updates as they become available. 

8x8 continues to troubleshoot the issue. A quick workaround has been identified, toggling the number/extension on the Auto-Attendant will resolve the issue. If you are experiencing this, please contact support to troubleshoot further. We apologize for the delay and we will continue to work to mitigate the impact.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 is currently investigating issues with some inbound calls to 8x8 UK phone numbers. Outbound calls are normal and all other digital channels remain operational. We will continue to investigate and provide details as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency with inbound PSTN calls. We will continue to provide updates as they become available. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the interruption. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has confirmed that inbound calls failing are isolated to a specific inbound carrier. We are currently working to restore inbound service for the calls impacted and will continue to provide updates as they become available. 

8x8 has worked with it's carrier and the issue causing the inbound calls to fail is now resolved. We expect all inbound calls to complete. We will continue to monitor and provide a final update once fully confirmed. 

8x8 has confirmed resolution of the inbound calling issue. All inbound tests have been successful and we are fully resolving the incident. We are investigating the full root cause and we apologize for the interruption. 

8x8 Is currently investigating an endpoint connectivity issue where the error "Unable to connect to phone service". We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the endpoint connectivity and calls are now working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of customers experiencing connection issues to 8x8 services. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available. 

8x8 has discovered a large major Tier1 ISP in the EMEA region experiencing performance issues that may be impacting customers' connectivity to 8x8 services. This can cause call quality issues, page loading issues, and prevent Analytics wallboards from updating properly. At this time all 8x8 services are healthy but depending on the path a customer uses to reach 8x8 or the paths between some 8x8 services that utilize this ISP may have issues. 8x8 is currently deprioritizing traffic to the affected ISP to avoid the problem area as much as possible. 8x8 has a limited ability to influence routes through a customer's ISP and could not fully resolve a customer's route around this connection issue. We'll continue to monitor and provide updates as they become available.

8x8 has seen connections over the affected ISP improve. 8x8 has already deprioritized the ISP experiencing the issue. We'll continue to monitor and provide a final update once available. 

8x8 has observed that most ISP’s have routed around the problematic connection and most customers should see improved connectivity. While 8x8 has deprioritized traffic away from the affected ISP we will be following up with them for root cause.

8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 

8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

8x8 has identified the issue impacting inbound and outbound on the 8x8 Work endpoints. We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.

8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.

8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.