EMEA Contact Center Contact Center UK3 EU9
 
[closed]

8x8 completed EU9 emergency maintenance activity. You may have experienced up to 2 platform switch initiations. The maintenance is now complete and service is now restored to normal operation. 

Platform switch information

 

EU9 platform switch emergency maintenance is complete

APAC Contact Center Contact Center HK1 AP1
 
[closed]

8x8 will perform network maintenance this Sat Feb 10, 2:00:00 AEDT to infrastructure in our HK1 data center location. Maintenance will commence on Sat Feb 10, 2:00:00 AEDT, and the maintenance window will be for 2 hours. We do not anticipate any service impact; however, if we do encounter any issues, there will be a minimum of a 15-minute service impact as we roll the changes back.

 

8x8 has closed the maintenance window and all services are back under normal operation. 

Americas EMEA APAC Work Calling Work Calling Work Calling Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM)
 
[closed]

8x8 will be performing maintenance that will cause 8x8 work Desktop, Mobile, and web clients to not get call history updates for approximately 30 minutes. Inbound and outbound calls will still be completed as normal during this maintenance as there is no impact to call flow. Once the maintenance is complete any calls missed or completed during the 30 minute window will begin to propagate and begin displaying in the applications. 

 
Scheduled maintenance auto-closed.
Americas EMEA APAC Fax Fax Fax Physical Fax Physical Fax Physical Fax WorkD and WorkM Fax WorkD and WorkM Fax WorkD and WorkM Fax
 
[closed]

Our 8x8 Work fax services will be undergoing scheduled maintenance on December 7th, 2023 from 4AM to 6:00AM US Eastern Time.

Fax services will not be available for the duration of the maintenance.

You will be notified as soon as maintenance is completed.

 

8x8 Work fax services underwent the scheduled maintenance successfully. The Fax services have been verified and are operating as usual.

Americas EMEA APAC Analytics Analytics Analytics
 
[closed]

8x8 is performance an emergency maintenance on the 8x8 Work Analytics portal. The page will not be accessible and will display a maintenance message when trying to be accessed. The expected time for this to be completed is July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific). We will provide an update upon completion or upon any changes to the scheduled time for restoration. 

 

Some actions of the maintenance have been completed and access to the 8x8 Work Analytics is now available. Data is still being synced and may be missing for some customers. 8x8 will update the maintenance notice with updates as this data is synced and becomes available

 

8x8 has completed the maintenance and most of the data has now synced and is available for report generation. A small amount of data still requires to be synced and will be available in the next 24 hours. Thank you for being patient during this emergency maintenance. 

Americas Work Calling SSO Contact Center Contact Center US1 Endpoints WorkM (VOM) NA1 WorkD (VOD) NA2 Deskphones NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
 
[closed]

8x8 will be performing an emergency maintenance to networking equipment within 8x8’s West Coast data center between the hours of 9pm-10pm PT on Saturday March 5th.

The maintenance will involve doing a rolling restart of both the primary and backup routers within the data center site to proactively address some observed warning messages before they would become customer impacting.

There is no interruption of service expected during this maintenance. However depending on how individual customers connect to the 8x8 service, some customers may observe their internet traffic taking an alternate route to reach the 8x8 service and in some limited cases could see a 1 to 5 minute service disruption while connection routes migrate to alternate internet paths.

Please contact 8x8 support at support.8x8.com to report any issues during this time.

 
Scheduled maintenance auto-closed.