Analytics

Americas EMEA APAC Analytics Analytics Analytics
 
[closed]

8x8 has Identified an issue with  Analytics scheduled reports and emails. The email is currently not being received for any report scheduled to be run as of 10:00 AM Eastern (3:00 PM GMT). We are currently working to restore the automated email reports and will provide updates as they become available. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 

 

8x8 is working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 10:00 AM Pacific (6:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience. 

 

8x8 is still working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 11:00 AM Pacific (7:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience.

 

8x8 has resolved 8x8 Analytics' automated email delivery of reports.  Any missed reports for today can still be run and obtained manually directly from the Analytics interface. We appreciate your patience and apologize for any inconvenience caused.

Americas Analytics All Other Services
 
[closed] 8x8 Is currently investigating an issue where new call recordings will have a delay before they can be accessed. Calls will still be recorded successfully, however playback may not be accessible immediately. We will provide updates as they become available.
 

8x8 has mitigated the issue by moving call recording traffic to a different Clount8 cluster. Recording transactions look fine and it will take approximately 90 minutes for the recordings to be available in VO, VCC, and QM. We will provide further updates with the move is complete.

 

8x8 has mitigated the issue by moving call recordings traffic to a different Clount8 cluster. Recording transactions look fine and it will take approximately 90 minutes for the recordings to be available in VO, VCC, and QM. We will provide further updates with the move is complete.

 

8x8 has resolved the issue causing the new call recording to have a delay before the can be accessed.  We appreciate your patience and apologize for any inconvenience caused.

Americas Analytics
 
[closed]

8x8 Is currently investigating a potential issue with the Quality Management Analytics application regarding call live monitoring in the US region. We'll provide updates as this issue is confirmed and more information becomes available.

 

8x8 has confirmed and identified the issue impacting the Quality Management Analytics application regarding call live monitoring in the US region. We are currently engaged and working to resolve this issue. 

 

8x8 has mitigated the issue impacting the Quality Management Analytics application. We've observed resolution and systems should now operate normally. We are investigating root cause and we apologize for the inconvenience. 

Americas Contact Center Analytics Contact Center Login Authentication Services and Administration Portal
 
[closed] 8x8 is investigating reports of call recording playback receiving errors in 8x8 Agent and Supervisor Workspace and also in the 8x8 Quality Management Analytics. We will provide updates as they become available.
 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has resolved the issue causing a delay in availability, however some recordings are still processing and are not yet available for playback. 8x8 estimates this can some hours, however we will continue to post updates once we have a more accurate determination on the estimated time for all recordings to become available. No recordings have been lost and all will be available once we complete the processing of them for playback. Next update will be at 3:00 PM Pacific (6:00PM Eastern)

 

8x8 has continued to see a decrease in the number of calls still processing. We expect all calls to be fully processed and available before the start of next business day. We'll provide an update on the processing progress at 8pm Pacific time (11pm Eastern) or as an update becomes available. 

 

8x8 has observed all backlog of recordings being cleared. All past recordings are now available and new recordings are available for playback under normal performance metrics. We are doing a full root cause analysis and we apologize for the inconvenience. 

Americas Analytics
 
[closed]

8x8 is investigating reports of the Quality Management Analytics application not loading for some US users. We'll provide updates as this issue is confirmed and more information becomes available. 

 

8x8 ops has confirmed impact  to the 8x8 Quality Management analytics interface. This impacts a subset of US users only at this time. We are currently engaged and working to resolve this issue. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

We are continuing to troubleshoot the issue and are making some progress in restoring services. We will continue to update as we get more information.

 

Our engineering teams have resolved the issue and we can confirm access to QM analytics. If you are still experiencing issues, please reach out to 8x8 Support. We appreciate your patience and apologize for any inconvenience caused.

Americas Analytics
 
[closed]

8x8 is investigating reports of some 8x8 Work analytics call quality details page not loading for some specific PBX's. If 8x8 confirms an issue updates will be provided here. 

 

8x8 has confirmed an issue impacting some customer's 8x8 Work Call quality detail reports in the analytics web interface. The reports will not return any data. We'll provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. 8x8 will post the next update at 2pm Pacific time (5pm Eastern) unless an update becomes available prior. We apologize for the inconvenience. 
 

8x8 has resolved the issues for those PBX's affected by today's issue with the call quality detail reports.  All call quality detail reports are now performing as normal. We're investigating the root cause and we apologize for the inconvenience. 

Americas EMEA Analytics Analytics
 
[closed]

8x8 is investigating reports of some analytics reports for large queries taking longer to load or timing out. We are currently investigating and will provide updates as they become available. 

 
8x8 has implemented mitigation and the analytics is currently now performing normally. We will be monitoring its performance over the next hour. An update will be provide then unless a new update becomes available. 
 

8x8's mitigation has brought stability to loading times and analytics. It is now performing normally. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Analytics Analytics Analytics
 
[closed]

8x8 Is currently investigating an issue with reports in 8x8 Analytics being unable to load. We are working on resolving the issue and updates will be provided as they become available. 


 

8x8 has identified the issue impacting the 8x8 Analytics and is working towards resolving this issue. We will keep you updated as updates arrive.

 

8x8 has resolved the issue impacting 8x8 Analytics and the service is now back to normal. We apologize for the inconvenience. 

Americas Analytics
 
[closed]

8x8 is investigating as Customers have reported issues with QM giving errors.  Please continue to work with support to troubleshoot this issue.

 

8x8 has confirmed an issue with errors when navigating and playing back media transactions in the Quality Management Analytics web interface. We are working on the issue and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 is continuing to work on the issue with Quality Management error messages. Next update will be at approximately 5:30 PM Pacific (7:30 PM Eastern) or as updates become available. 

 

8x8 has mitigated the issue causing the error messages in Quality Management. We've observed resolution and systems should now operate normally. We are investigating root cause and we apologize for the inconvenience. 

Americas EMEA APAC Analytics Analytics Analytics
 
[closed]

8x8 is performance an emergency maintenance on the 8x8 Work Analytics portal. The page will not be accessible and will display a maintenance message when trying to be accessed. The expected time for this to be completed is July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific). We will provide an update upon completion or upon any changes to the scheduled time for restoration. 

 

Some actions of the maintenance have been completed and access to the 8x8 Work Analytics is now available. Data is still being synced and may be missing for some customers. 8x8 will update the maintenance notice with updates as this data is synced and becomes available

 

8x8 has completed the maintenance and most of the data has now synced and is available for report generation. A small amount of data still requires to be synced and will be available in the next 24 hours. Thank you for being patient during this emergency maintenance.