Analytics
8x8 has identified an issue causing a subset of customer voicemail and call recordings to become unavailable for playback. This media is being recorded, however transcoding of the media for playback is delayed. 8x8 is working with it's cloud provider on restoring real-time availability for customers. 8x8 Work voicemails can be listened to via this alternate method in the knowledge article below:
Access Voicemail from Your Phone
8x8 will continue to provide updates as they become available.
Our engineers are currently working to resolve the issue as a matter of urgency. As a reminder 8x8 Work voicemails can be listened to via this alternate method in the knowledge article below.
Access Voicemail from Your Phone
We will continue to provide updates as they become available.
8x8 has resolved availability of media recorded prior to last night 4-27-2025 11:00PM EDT Eastern time. (8:00 PM Pacific). Recordings and Voicemail media recorded before this time stamp is available.
8x8 is currently working to restore access to media recorded between 4-27-2025 11:00PM EDT and 2025-04-28 13:45 EDT. This media is still missing and we'll provide an update on the progress of it's restoration.
New media recorded after 2025-04-28 13:45 EDT is currently being transcribed and has a 1-2 hour delay for availability.
We'll continue to provide updates as they become available.
Media recorded between: 2025-04-28 10:22 AM EDT and 2025-04-28 15:10 PM EDT is still not available as 8x8 continues to work to restore this media.
8x8 also continues to work to restore newly recorded media that has be recorded after 2025-04-28 15:10 EDT . This media is being processed and being populated for your availability but with a delay. We estimate about a 2-3 hour delay in it's availability.
8x8 will provide an update of this media's availability next at 8:00PM EDT (5:00PM Pacific) or if a new update becomes available. We apologize for the interruption.
The issue with recordings and voicemails being delayed for playback is now resolved. All newly recorded media is available in real-time under normal performance standards.
Recordings and voicemails recorded between: 2025-04-28 10:22 AM EDT and 2025-04-28 15:10 PM EDT are still being recovered. We will provide an update on this progress 4-29-2025 at 8:00 AM PDT. We apologize for the interruption while we work to fully resolve this issue.
8x8 has investigated and begun the process of reconstructing the missing media that has not yet been made available for playback. 8x8 estimates that this data may take 1-2 days to fully propagate and become available. This only impacts media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 15:10 PM EDT.
8x8 will continue to provide daily updates until all data is restored. Our next update will be on April 30, 2025, at 8:00 AM PDT. We apologize for the interruption.
8x8 is continuing data synchronization for the missing time period. This activity will continue over the following days, and we are currently working on a more accurate estimated date for availability. We will provide daily updates or as new information becomes available. The remaining impact applies only to media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT.
8x8 continues working on reconstructing the missing data for the media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT. We will continue providing daily updates or as new information becomes available. We apologize for the inconvenience.
8x8 continues the effort in reconstructing the missing data for the media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT. We are following through a multi-step approach that requires more time than anticipated in order to successfuly restore the missing data. We apologize yet again for the inconvenience and we will continue to provide updates as new information becomes available.
8x8 has completed the restoration of the missing media. All media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT is now available for playback. We apologize for the inconvenience and 8x8 is working to implement steps to prevent issues of this nature in the future.
8x8 has received reports that the Company Summary and Extension Summary pages in 8x8 Work Analytics are not updating correctly. We are investigating this issue and will provide updates shortly.
8x8 development team is investigating this issue. We will provide further updates once they become available.
8x8 has identified the issue and started to reprocess the data. As the data is reprocessed, it will appear in the Company Summary and Extension Summary reports. We will provide hourly updates until the data has been completely reprocessed. We apologize for any inconvenience caused.
8x8 is monitoring the data reprocessing. We expect the data to be reprocessed in the next few hours. We will continue to provide hourly updates until then.
Unfortunately, the current data backlog is taking longer than expected to reprocess. We apologize for any inconvenience. While we continue to process the data backlog, new data should appear on the Company Summary and Extension Summary pages. We will provide another update at 07:30 AM UTC.
We are continuing to process the data backlog. As mentioned in the previous update, new data should appear on the Company Summary and Extension Summary pages. We will provide the next update at 8:30 AM UTC.
8x8 continues the efforts to process the remaining data backlog. We will provide the next update at 11:30 AM UTC.
We have now confirmed that only data between March 26th from 6 PM UTC to 4 AM UTC on March 27th is still missing. Missing data continues being processed and a new estimation for it to be available is March 28th ~ 1 PM UTC. New data should appear on the Company Summary and Extension Summary pages. We apologize for the inconvenience.
8x8 is investigating an issue that may be affecting Quality Management by preventing the listing of call recordings. The issue has been resolved, and we are monitoring it. We will post updates as they become available.
8x8 has mitigated the issue causing recordings to not be available. New real-time call recordings are currently available for playback. 8x8 will be performing a full root cause analysis, and we apologize for the inconvenience.
8x8 has identified an issue causing Supervisor Workspace to not load data and generate a "something went wrong" error.
This issue can be replicated by opening Configuration Manager and Supervisor Workspace afterwards. The same issue is present if the Supervisor Workspace page is already open, Configuration Manager is opened afterwads and the Supervisor Workspace page is refreshed.
A workaround has been found by opening Supervisor Workspace in an incognito window or a different browser.
We are investigating this issue and looking to have it resolved as soon as possible. We apologize for the inconvenience.
8x8 is currently investigating reports of 8x8 Analytics for Contact Center page not loading. We are currently investigating and will provide more details once we have more details.
8x8 continues to investigate the reports of 8x8 Analytics for Contact Center page not loading. We will provide updates as they become available.
8x8 has resolved the issue impacting 8x8 Analytics for Contact Center. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has identified an issue causing delays in media playback. Voicemails and Call recording recently recorded may not be available for immediate playback in the 8x8 Work applications or Analytics suits. This media is being recorded successfully and it's playback availability is only being lost temporarily. We will continue to provide details as they become available.
Alternative method to playback 8x8 Work voicemails is in the below kb article.
8x8 has identified an issue causing delays in media playback. Voicemails and Call recordings recently recorded may not be available for immediate playback in the 8x8 Work applications or Analytics suits. This media is being recorded successfully, and its playback availability is only being lost temporarily. We will continue to provide details as they become available.
Alternative method to playback 8x8 Work voicemails is in the below kb article.
Voicemail Retrieval
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is currently investigating reports of 8x8 Analytics being unaccessible, getting a 500 server error. We are currently investigating and will provide more details once we have more details.
8x8 has identified the issue impacting Analytics. We are now working to resolve this issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
We are now seeing the service as being restored and working as normal. We will be monitoring and a final update will be provided once we confirm full resolution.
The issue causing 8x8 Analytics to be inaccessible has been resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports from customers who are unable to access and playback media such as voicemails and call recordings in the US region. We're currently investigating and will provide details as they become available.
8x8 has confirmed there is a performance issue causing the affected media from becoming available in the affected 8x8 Applications and Analytics products. We are currently working to resolve and will continue to provide updates as they become available.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Calls and voicemails are still being recorded, however availability for playback is being delayed. Voicemails are still able to be retrieved directly from any 8x8 phone by following these instructions. Retrieving voicemails from 8x8 phones
We will provide further update as they become available and we again apologize for the inconvenience.
8x8 has worked with its media hosting provider and has restored normal performance to media playback. New media recordings and voicemails recorded should now be made available for playback in real-time. Older media files recorded earlier in the day may still not be available while they are being processed. 8x8 will post a final update once all media is processed and available to fully resolve the issue and expect this to be competed in the next 2-4 hours.
As a reminder, all 8x8 Work voicemails are available for playback directly from an 8x8 endpoint following the instructions below.
8x8 Is currently investigating an issue to 8x8 Analytics where an error is presented when accessing Scheduled Reports. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available.
8x8 has resolved the issue impacting the Scheduled Reports from 8x8 Analytics. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has received reports from a small number of customers that the Live Monitoring feature of Quality Management (QM) is inaccessible. We are currently troubleshooting the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.
8x8 has resolved the issue, and QM Live Monitoring should now be accessible. If you encounter any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.