Analytics
8x8 is investigating customer reports of being unable to view or playback media such as voicemails and call recordings. We are currently investigating and will provide updates as they become available.
8x8 has confirmed there is an impact on media playback isolated to the US region. At this time we believe the impact is related to the media availability and recordings and voicemails are still being recorded. We'll continue to work towards resolution and will provide updates as they become available.
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Recordings and Voicemails are being recorded however are not accessible from 8x8 Desktop, mobile and web applications for playback. As a workaround voicemails can be accessed from directly any 8x8 phone. Instructions can be found here.
We will provide further update as they become available and we again apologize for the inconvenience.
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
As a workaround voicemails can be accessed from directly any 8x8 phone. Instructions can be found here.
8x8 has detected an issue with the processing of recorded media for playback in the US region. All media is successfully recorded, however it is not yet processed for playback. This only impacts media recorded in the last 30 minutes. 8x8 has resolved the issue causing the interruption and files are currently being processed. We will provide updates on the reprocessing of these media files as they become available.
8x8 continues to work on reducing the delay in media recording availability. Media recordings are still occasionally being delayed by up to 30-40 minutes before becoming available after they are recorded. We'll provide more updates once availability is back to normal or there is a significant update.
8x8 has seen a significant increase in recordings being processed and expect media availability back to normal performance availability within the next 1 hour. We'll update once this restoration of availability is complete.
8x8 has seen the delay in availability of media reduced to about 20 minutes, however we are not yet back to normal. We'll continue to provide updates and will continue to monitor.
8x8 has returned to normal availability for media recording playback. We're investigating root cause and we apologize for the interruption.
8x8 has detected an issue impacting the playback of some media file playback in Quality Management analytics. We are currently investigating and will provide updates as they become available.
8x8 has completed mitigation to the playback issue. Please refresh the browser and media files that did not playback are now available successfully. We are completing a root cause investigation in to the matter and we apologize for the inconvenience.
8x8 Is currently investigating a potential issue with 8x8 Contact Center Analytics dashboards presenting delays and not updating in real time in the US region. We are currently investigating and will provide further updates as they become available.
8x8 has mitigated the issue impacting the 8x8 Contact Center Analytics dashboards in the US region. We've observed resolution and systems should now operate normally. We are investigating root cause and we apologize for the inconvenience.
8x8 has confirmed that there has been some delay in call recording availability for recorded calls in the last 2 hours. The calls are recorded successfully and are being processed for availability. Calls from previous time periods are available as normal.
We are currently working to restore normal availability performance and will provide updates as they become available.
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
While older recordings from earlier this morning are being processed and becoming available, there is still a delay of playback availability for any new recent recordings being recorded. We are continuing to investigate the cause of this delay and will provide the next update at 2:30 PM Pacific (5:30 PM Eastern). We apologize for the delay in resolution.
8x8 is now seeing the delay in processing decrease, however the availability is not yet back to normal performance standards. Next update on the progress will come at 3:30 PM Pacific(6:30 PM Eastern).
8x8 has caught up and all recordings are available for playback. In addition, new recordings are back to normal availability performance standards. We are investigating the root cause and we apologize for the inconvenience.
8x8 has Identified an issue with Analytics scheduled reports and emails. The email is currently not being received for any report scheduled to be run as of 10:00 AM Eastern (3:00 PM GMT). We are currently working to restore the automated email reports and will provide updates as they become available. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface.
8x8 is working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 10:00 AM Pacific (6:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience.
8x8 is still working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 11:00 AM Pacific (7:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience.
8x8 has resolved 8x8 Analytics' automated email delivery of reports. Any missed reports for today can still be run and obtained manually directly from the Analytics interface. We appreciate your patience and apologize for any inconvenience caused.
8x8 has mitigated the issue by moving call recording traffic to a different Clount8 cluster. Recording transactions look fine and it will take approximately 90 minutes for the recordings to be available in VO, VCC, and QM. We will provide further updates with the move is complete.
8x8 has mitigated the issue by moving call recordings traffic to a different Clount8 cluster. Recording transactions look fine and it will take approximately 90 minutes for the recordings to be available in VO, VCC, and QM. We will provide further updates with the move is complete.
8x8 has resolved the issue causing the new call recording to have a delay before the can be accessed. We appreciate your patience and apologize for any inconvenience caused.
8x8 Is currently investigating a potential issue with the Quality Management Analytics application regarding call live monitoring in the US region. We'll provide updates as this issue is confirmed and more information becomes available.
8x8 has confirmed and identified the issue impacting the Quality Management Analytics application regarding call live monitoring in the US region. We are currently engaged and working to resolve this issue.
8x8 has mitigated the issue impacting the Quality Management Analytics application. We've observed resolution and systems should now operate normally. We are investigating root cause and we apologize for the inconvenience.
8x8 has resolved the issue causing a delay in availability, however some recordings are still processing and are not yet available for playback. 8x8 estimates this can some hours, however we will continue to post updates once we have a more accurate determination on the estimated time for all recordings to become available. No recordings have been lost and all will be available once we complete the processing of them for playback. Next update will be at 3:00 PM Pacific (6:00PM Eastern)
8x8 has continued to see a decrease in the number of calls still processing. We expect all calls to be fully processed and available before the start of next business day. We'll provide an update on the processing progress at 8pm Pacific time (11pm Eastern) or as an update becomes available.
8x8 has observed all backlog of recordings being cleared. All past recordings are now available and new recordings are available for playback under normal performance metrics. We are doing a full root cause analysis and we apologize for the inconvenience.
8x8 is investigating reports of the Quality Management Analytics application not loading for some US users. We'll provide updates as this issue is confirmed and more information becomes available.
8x8 ops has confirmed impact to the 8x8 Quality Management analytics interface. This impacts a subset of US users only at this time. We are currently engaged and working to resolve this issue.
We are continuing to troubleshoot the issue and are making some progress in restoring services. We will continue to update as we get more information.
Our engineering teams have resolved the issue and we can confirm access to QM analytics. If you are still experiencing issues, please reach out to 8x8 Support. We appreciate your patience and apologize for any inconvenience caused.