8x8 is aware of an issue affecting Contact Center Analytics data. Symptoms include delayed data appearing on dashboards and in historical reports. We are investigating and will provide updates as soon as we have them.

8x8 is starting to see recovery in Analytics data. We are continuing to monitor and will provide confirmation once the issue is fully resolved.

Almost all reported symptoms have been resolved. We will continue to monitor and provide confirmation of issue resolution.

8x8 has confirmed the issue is resolved. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 is investigating reports that Agent Workspace is not populating results in the playback tab of the Monitoring page. We will provide further updates as they become available.

8x8 continues to investigate the issue impacting Agent Worskpace where the playback tab of the Monitoring page is not populating. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

8x8 has resolved the issue impacting Agent Worskpace where the playback tab of the Monitoring page was not populating. Data is now displaying correctly. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of 8x8 Contact Center Analytics and Supervisor Workspace having issue loading statistics. In some cases the page is frozen instead of loading the details. We are currently investigating and will provide details as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. Most platforms in the EMEA region have seen restoration however we are still working to restore access to all platforms. We will continue to provide updates as they become available. 

8x8 has resolved the issue impacting the 8x8 Analytics page and also Supervisors Workspace live stats. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has received reports that the Company Summary and Extension Summary pages in 8x8 Work Analytics are not updating correctly. We are investigating this issue and will provide updates shortly.

8x8 development team is investigating this issue. We will provide further updates once they become available.

8x8 has identified the issue and started to reprocess the data. As the data is reprocessed, it will appear in the Company Summary and Extension Summary reports. We will provide hourly updates until the data has been completely reprocessed. We apologize for any inconvenience caused.

8x8 is monitoring the data reprocessing. We expect the data to be reprocessed in the next few hours. We will continue to provide hourly updates until then.

8x8 is continuing to reprocess the data. We will provide further updates once the reprocessing is completed.

Unfortunately, the current data backlog is taking longer than expected to reprocess. We apologize for any inconvenience. While we continue to process the data backlog, new data should appear on the Company Summary and Extension Summary pages. We will provide another update at 07:30 AM UTC.

We are continuing to process the data backlog. As mentioned in the previous update, new data should appear on the Company Summary and Extension Summary pages. We will provide the next update at 8:30 AM UTC. 

8x8 continues the efforts to process the remaining data backlog. We will provide the next update at 11:30 AM UTC.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Progress is being made in getting the backlog processed but there is still work left to be done. We will provide the next update at 16:30 PM UTC or as it becomes available. We apologize for the inconvenience.

We have now confirmed that only data between March 26th from 6 PM UTC to 4 AM UTC on March 27th is still missing. Missing data continues being processed and a new estimation for it to be available is March 28th ~ 1 PM UTC. New data should appear on the Company Summary and Extension Summary pages. We apologize for the inconvenience.

8x8 has resolved the issue impacting Work Analytics. New data and the data from March 26th from 6 PM UTC to 4 AM UTC on March 27th are now available in the Company Summary and Extension Summary pages. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has identified an issue causing Supervisor Workspace to not load data and generate a "something went wrong" error.

This issue can be replicated by opening Configuration Manager and Supervisor Workspace afterwards. The same issue is present if the Supervisor Workspace page is already open, Configuration Manager is opened afterwads and the Supervisor Workspace page is refreshed.

A workaround has been found by opening Supervisor Workspace in an incognito window or a different browser.

We are investigating this issue and looking to have it resolved as soon as possible. We apologize for the inconvenience.

8x8 is investigating in issue that may be affecting Quality Management real time statistics in the EMEA region. This may cause users to be unable to see real-time events in these Analytics interfaces. 8x8 operations teams are investigating and we will post updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. We have identified the issue with one of 8x8's cloud hosting providers and are working them them to resolve the issue. We will post our next update on the progress on Thursday Jan 30th, at 4:00 AM GMT time or earlier if any such update becomes available. 

We are doing our very best to resolve the incident as a matter of priority, and we thank you for your patience. We have identified the issue with one of 8x8's cloud hosting providers and are working with them to resolve it. We will post our next update on the progress on Thursday, Jan. 30th, at 4:00 AM GMT time or earlier if any such update becomes available.

8x8 has worked with our cloud hosting provider and resolved the issue. If you are still experiencing problems with the Quality Management real-time statistics, please contact 8x8 Support. We appreciate your patience and apologize for any inconvenience caused.

8x8 has received reports that Supervisor Workspace is unavailable, loading endlessly and then timing out. We are investigating the issue and will provide updates as they become available.

8x8 has identified the issue causing Supervisor Workspace to load indefinitely. We are now working to resolve this issue and will provide updates as soon as they become available.

8x8 is now seeing the service being restored and we started receiving confirmations that Supervisor Workspace is working as normal. We will continue to monitor and will provide an update once full resolution is confirmed.

8x8 has resolved the issue impacting Supervisor Workspace. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience. 

8x8 is investigating reports from customers regarding 8x8 QM Live Monitoring tool loading indefinitely. We're currently investigating and will provide details as they become available.

8x8 has identified the issue impacting 8x8 QM Live Monitoring, causing it to load indefinitely and not display data. We are currently working to resolve and will continue to provide updates as they become available.

8x8 has resolved the issue impacting the QM Live Monitoring tool. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently working to resolve an issue impacting 8x8 QMSA leading to delays in data processing. Symptoms would be general slow performance, filters not working correctly and results being inconsistent. Our engineers are already in the process of recovering the data delay and we will provide updates as they become available.

8x8 engineers continue to work towards resolution of the issue. The delay in data processing is decreasing and resources are being added to help with the process. Current estimates indicate 2 hours being needed for the data to start being processed in real-time, eliminating the current symptoms. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 has mitigated the data processing delay impacting 8x8 QMSA. It is now expected for the system to start recovering and for the symptoms to dissipate. We will be monitoring the system and will provide a final update once we confirm full resolution. 

8x8 has confirmed all remaining symptoms have been resolved and normal performance has been restored. A full root cause investigation will be completed and we apologize for the interruption. 

8x8 Is currently investigating an issue to 8x8 Analytics where an error is presented when accessing Scheduled Reports. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available.

8x8 has resolved the issue impacting the Scheduled Reports from 8x8 Analytics. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.