8x8 Is currently investigating reports of customers experiencing connection issues to 8x8 services. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available. 

8x8 has discovered a large major Tier1 ISP in the EMEA region experiencing performance issues that may be impacting customers' connectivity to 8x8 services. This can cause call quality issues, page loading issues, and prevent Analytics wallboards from updating properly. At this time all 8x8 services are healthy but depending on the path a customer uses to reach 8x8 or the paths between some 8x8 services that utilize this ISP may have issues. 8x8 is currently deprioritizing traffic to the affected ISP to avoid the problem area as much as possible. 8x8 has a limited ability to influence routes through a customer's ISP and could not fully resolve a customer's route around this connection issue. We'll continue to monitor and provide updates as they become available.

8x8 has seen connections over the affected ISP improve. 8x8 has already deprioritized the ISP experiencing the issue. We'll continue to monitor and provide a final update once available. 

8x8 has observed that most ISP’s have routed around the problematic connection and most customers should see improved connectivity. While 8x8 has deprioritized traffic away from the affected ISP we will be following up with them for root cause.

8x8 is investigating reports of 8x8 Quality Management Analytics not loading for users. We are currently investigating and will provide updates as they become available. Logins to 8x8 Agent and Supervisor Works pace are operating normally as the Impact is isolated to only Quality Management. 

8x8 operations team has restored normal performance to 8x8 Quality Management and we expect the page to load as normal. We are currently monitoring and will provide a final update once fully confirmed. 

8x8 has monitored and confirmed resolution for the issue impacting 8x8 Quality Management Analytics. 8x8 is investigating the root cause and we apologize for the inconvenience.

8x8 is investigating reports of some UK region customers not being able to load 8x8 Quality Management  Analytics pages. We are currently investigating and will provide updates as they become available. Agent and Supervisor Workspace logins remain operational as normal. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 is currently seeing all Quality Management pages loading successfully at this time again. We are currently monitoring and will provide an update once fully confirmed. 

8x8 has confirmed its mitigation has resolved the issue. We are investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating a potential issue with 8x8 Contact Center Analytics dashboards not updating. We are currently investigating and will provide further updates as they become available.

8x8 has identified the issue impacting 8x8 Contact Center Analytics reporting. We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.

8x8 engineers continue to work towards resolving the issue impacting 8x8 Contact Center Analytics reporting. We will continue to provide updates as they become available, and we apologize for the inconvenience. 

Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers are making progress in their efforts to resolve the issue impacting 8x8 Contact Center Analytics. We apologize for the inconvenience and will provide further updates as they become available.

8x8 has mitigated the issue impacting the 8x8 Contact Center Analytics. We've observed the systems and should now operate normally. We will monitor and will send a final communication once we confirm full resolution.

8x8 has confirmed resolution for the issue impacting 8x8 Contact Center Analytics. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 has Identified an issue with  Analytics scheduled reports and emails. The email is currently not being received for any report scheduled to be run as of 10:00 AM Eastern (3:00 PM GMT). We are currently working to restore the automated email reports and will provide updates as they become available. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 

8x8 is working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 10:00 AM Pacific (6:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience. 

8x8 is still working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 11:00 AM Pacific (7:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience.

8x8 has resolved 8x8 Analytics' automated email delivery of reports.  Any missed reports for today can still be run and obtained manually directly from the Analytics interface. We appreciate your patience and apologize for any inconvenience caused.

8x8 Is currently investigating an issue where recordings could be inaccessible in 8x8 Agent and Supervisor Workspace and also in the 8x8 Quality Management Analytics. We are working on resolving the issue and updates will be provided as they become available.

Our engineers have identified the issue causing recordings to be inaccessible in 8x8 Agent and Supervisor Workspace and in the 8x8 Quality Management Analytics. They are now currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has resolved the issue causing call recordings to be inaccessible in the 8x8 Agent and Supervisor Workspace and also in the 8x8 Quality Management Analytics. Although not expected, there is a possibility some recordings are still being processed and are not yet available for playback. Recordings will be available shortly, once the processing is completed. We appreciate your patience and apologize for any inconvenience caused.

8x8 has identified and resolved an issue causing call recordings to be unavailable in the 8x8 Agent and Supervisor Workspace and also in the 8x8 Quality Management Analytics; however, some recordings are still being processed and are not yet available for playback. Recordings will be available once the processing is completed. We will continue to post updates once we have an accurate determination of the estimated time for all recordings to become available.

8x8 continues to see a decrease in the number of recordings still processing. We estimate all recordings to be fully processed and available in the next two hours. We'll provide an update on the processing progress at 7 AM Pacific time (3 PM UTC) or as an update becomes available.

8x8 has observed all backlog of recordings being cleared. All past recordings and new recordings are available for playback under normal performance metrics. We appreciate your patience and apologize for any inconvenience caused.

8x8 is investigating reports of some analytics reports for large queries taking longer to load or timing out. We are currently investigating and will provide updates as they become available. 

8x8 has implemented mitigation and the analytics is currently now performing normally. We will be monitoring its performance over the next hour. An update will be provide then unless a new update becomes available. 

8x8's mitigation has brought stability to loading times and analytics. It is now performing normally. We are investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an issue with reports in 8x8 Analytics being unable to load. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue impacting the 8x8 Analytics and is working towards resolving this issue. We will keep you updated as updates arrive.

8x8 has resolved the issue impacting 8x8 Analytics and the service is now back to normal. We apologize for the inconvenience. 

8x8 Is currently investigating an issue with the recordings on 8x8 Quality Management and Speech Analytics being unable to be played. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue impacting the 8x8 Quality Management and Speech Analytics recordings and is actively applying the required steps to resolve the issue. We will keep you updated as updates arrive.

8x8 has resolved the issue impacting the Quality Management and Speech Analytics recordings. We apologize for the inconvenience.