All Other Services

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[closed]

8x8 is investigating confirmed reports of the 8x8 Support page at support.8x8.com not loading intermittently. This does not impact 8x8 service delivery functions such as telephony call flow or other 8x8 web services. We are investigating this and will provide updates as they become available. 

 

8x8 continues to experience issues with the 8x8 Support Site. We'll continue to provide updates as they become available. 

 

8x8 has seen the recovery of the 8x8 Support portal. All pages are now loading as expected. We apologize for the inconvenience. 

Americas EMEA APAC All Other Services All Other Services All Other Services
 
[closed]

8x8 Is currently investigating a login issue via Partner Exchange. We are working on resolving the issue and updates will be provided as they become available. 

 
Our engineers continue working to resolve the issue affecting the logins via Partner Exchange as a matter of urgency. We will continue to provide updates as they become available. We apologize for the inconvenience.
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 

8x8 has resolved the issue, and partners should now be able to launch the accounts via Partners Exchange. 8x8 is monitoring and investigating the root cause, and we apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 and its integration partner are currently working towards resolving the issue impacting the Microsoft Teams endpoints. We'll provide updates as they become available. 

 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 continues to investigate the issue regarding Microsoft Teams endpointsIn the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide updates as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/. 

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We are investigating the root cause and we apologize for the inconvenience.

Americas APAC Work Calling Work Calling All Other Services All Other Services Endpoints Endpoints WorkD (VOD) WorkD (VOD)
 
[closed]

8x8 is investigating reports of some contact center customers having calls in queues not being offered to available agents. This also include outbound contact center calls where the transaction is not being offered to Agent Workspace.  We are currently working on this issue. A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue. 

Agent steps:

Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting. 

Below are instructions on how to complete this task. 

https://support.8x8.com/contact-center/8x8-contact-center/agents/Agent_Workspace%3A_Change_Your_Workplace_Number

 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. While we work to resolve this please apply the following solution. 

A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue. 

Agent steps:

Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting. 

Below are instructions on how to complete this task. 

https://support.8x8.com/contact-center/8x8-contact-center/agents/Agent_Workspace%3A_Change_Your_Workplace_Number

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. 

A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue. 

Agent steps:

Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting. 

Below are instructions on how to complete this task. 

https://support.8x8.com/contact-center/8x8-contact-center/agents/Agent_Workspace%3A_Change_Your_Workplace_Number

We apologize for the delay in resolving the issue.

 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue. 

Agent steps:

Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting. 

Below are instructions on how to complete this task. 

https://support.8x8.com/contact-center/8x8-contact-center/agents/Agent_Workspace%3A_Change_Your_Workplace_Number

We apologize for the delay in resolving the issue.

 

8x8 has rolled out mitigation that has confirmed resolution for  AU region contact center tenants. 8x8 is working on applying this mitigation to remaining contact center regions including the US. 

To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

 

8x8 has finished implementing mitigation in all contact center regions. We expect all users to be offered transactions as normal as of 7:15 PM pacific (12:15 PM AEST). We are currently monitoring and verifying confirmation at this time. If you are still experiencing issues with transactions not being offered to contact center agents please contact support to continue troubleshooting. We'll provide a final update once we confirm the mitigation is verified.  

 

8x8 has observed and confirmed resolution for the remaining customers. We are now closing out this incident as resolved and are performing a full root cause analysis on this event. We apologize for the impact this has caused.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 has confirmed an issue with 8x8 Microsoft Teams enabled endpoints. Inbound and outbound calls have been intermittently failing only though MS Teams enabled endpoints.  In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 
8x8 and it's integration partner have confirmed that call flow has been back to normal have and calls are currently completing as normal. We are monitoring for stability and will provide a further update once it's confirmed as fully resolved. 
 

8x8 has observed stability and will be closing out this incident as resolved. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC All Other Services All Other Services All Other Services
 
[closed]

8x8 is experiencing some issues with pulling Microsoft exchange hosted email boxes into 8x8 Contact Center tenants. We are currently investigating and will provide updates as they become available.


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has identified the issue and is currently in process of applying a correction to restore email pulling. We'll provide an update once this process is complete. 

 

8x8's mitigation has resolved the issue with email pulling in the Contact Center. The issue is now resolved. We are investigating the root cause and we apologize for the interruption. 

APAC Work Calling All Other Services Inbound Outbound
 
[closed]

8x8 is currently investigating reports of call quality issues being experienced by some 8x8 customers. Please contact 8x8 support to isolate and further diagnose the issues. 8x8 will provide an update if the issue is to be found due to an 8x8 system related cause.  

Contact 8x8 Support

 

8x8 has identified an issue causing calls over some Australia ANZ region PSTN carriers to have call quality issues with garbled audio. We are currently working with local carriers in the region to resolve. 

 
Our engineers are currently working to resolve the issue as a matter of urgency together with our underlying carriers. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We have observed an improvement in call quality over the last 15 minutes. We will continue to work towards full resolution and will provide further updates as they become available.
 

We are still working with our carriers to resolve this issue. We will continue to provide updates as they become available.

 

We continue to work with our carriers toward resolving this issue. Further updates will be provided as they become available.

 

8x8 has worked with our carriers to resolve the issue. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

Americas EMEA APAC All Other Services All Other Services All Other Services
 
[closed]

8x8 Is currently investigating an issue with the 8x8 Support Portal not being accessible. We are working on resolving the issue and updates will be provided as they become available. 


 

8x8 has resolved the issue regarding the 8x8 Support Portal access issue and confirmed it can be accessed as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.