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8x8 has received reports that SMS Multi-factor Authentication (MFA) is not being received in APAC. Other MFA methods, such as email and the authenticator app, are working. We are currently investigating the issue and will provide further updates when we have them.
8x8 is continuing to investigate this issue with our SMS Partner carrier. We will provide further updates once available. We apologize for any inconvenience caused.
8x8 is working with our SMS Partner carrier to investigate this issue further. We will provide new updates once available. We apologize for any inconvenience caused.
8x8 continues the collaboration with our carrier to address this issue. We will provide our next update by 23:00 AEST at the latest. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.
8x8 remains actively engaged with our carrier to resolve the issue. Our next update will be shared by 07:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused
8x8 remains continues to remain engaged with our underlying carrier as they escalate this issue downstream to our connectivity partners. Our next update will be shared by 11:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused
8x8 is seeing some MFA SMS successfully going through. We will continue to follow up with our underlying carrier to confirm resolution. Our next update will be shared by 15:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused
8x8 continues to remain engaged with our underlying carrier as they escalate this issue downstream to our connectivity partners. Our next update will be shared by 19:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused
8x8 continues the collaboration with our carrier to address this issue. We will provide our next update by 23:00 AEST at the latest. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.
8x8 remains engaged with our carrier to resolve the issue. Our next update will be shared by 03:00 AEST at the latest. In the meantime, please continue using email or the authenticator app. We apologize for any inconvenience this may have caused
8x8 continues the collaboration with our carrier to address this issue. We will provide our next update by 08:00 AEST at the latest. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.
8x8 will continue to monitor the situation throughout the weekend and will provide the next update by Monday's close of business. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.
8x8 will continue our engagement with our carrier to address this issue. We will provide the next update by Tuesday's close of business. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.
8x8 continues the collaboration with our carrier to address this issue. We will provide the next update by Wednesday's close of business. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.
8x8 continues the collaboration with our carrier to address this issue. We will provide the next update by Thursday's close of business. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.
8x8 continues the collaboration with our carrier to address this issue. Current findings show that most AU numbers are working now but Singapore numbers for example are still having issues. We will provide the next update by Friday's close of business. In the meantime, please continue to use email or the authenticator app. We apologize for any inconvenience this may have caused.
8x8 has monitored the service and we he have not had any further reports of SMS MFA not being received. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 currently is experiencing issues answering phone calls via 8x8 phone support channel. If you need immediate support please open a support ticket by visiting your My 8x8 Support portal to engage.
8x8 is investigating confirmed reports of the 8x8 Support page at support.8x8.com not loading intermittently. This does not impact 8x8 service delivery functions such as telephony call flow or other 8x8 web services. We are investigating this and will provide updates as they become available.
8x8 continues to experience issues with the 8x8 Support Site. We'll continue to provide updates as they become available.
8x8 has seen the recovery of the 8x8 Support portal. All pages are now loading as expected. We apologize for the inconvenience.
8x8 Is currently investigating a login issue via Partner Exchange. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue, and partners should now be able to launch the accounts via Partners Exchange. 8x8 is monitoring and investigating the root cause, and we apologize for the inconvenience.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
8x8 and its integration partner are currently working towards resolving the issue impacting the Microsoft Teams endpoints. We'll provide updates as they become available.
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We apologize for the inconvenience.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.
For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
8x8 continues to investigate the issue regarding Microsoft Teams endpoints. In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls. We are working with our integration partner and will provide updates as they become available.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.
For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We are investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of some contact center customers having calls in queues not being offered to available agents. This also include outbound contact center calls where the transaction is not being offered to Agent Workspace. We are currently working on this issue. A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue.
Agent steps:
Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting.
Below are instructions on how to complete this task.
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. While we work to resolve this please apply the following solution.
A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue.
Agent steps:
Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting.
Below are instructions on how to complete this task.
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience.
A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue.
Agent steps:
Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting.
Below are instructions on how to complete this task.
We apologize for the delay in resolving the issue.
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue.
Agent steps:
Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting.
Below are instructions on how to complete this task.
We apologize for the delay in resolving the issue.
8x8 has rolled out mitigation that has confirmed resolution for AU region contact center tenants. 8x8 is working on applying this mitigation to remaining contact center regions including the US.
To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
8x8 has finished implementing mitigation in all contact center regions. We expect all users to be offered transactions as normal as of 7:15 PM pacific (12:15 PM AEST). We are currently monitoring and verifying confirmation at this time. If you are still experiencing issues with transactions not being offered to contact center agents please contact support to continue troubleshooting. We'll provide a final update once we confirm the mitigation is verified.
8x8 has observed and confirmed resolution for the remaining customers. We are now closing out this incident as resolved and are performing a full root cause analysis on this event. We apologize for the impact this has caused.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
8x8 has confirmed an issue with 8x8 Microsoft Teams enabled endpoints. Inbound and outbound calls have been intermittently failing only though MS Teams enabled endpoints. In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls. We are working with our integration partner and will provide as they become available.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 has observed stability and will be closing out this incident as resolved. We are investigating the root cause and we apologize for the inconvenience.
8x8 is experiencing some issues with pulling Microsoft exchange hosted email boxes into 8x8 Contact Center tenants. We are currently investigating and will provide updates as they become available.
8x8 has identified the issue and is currently in process of applying a correction to restore email pulling. We'll provide an update once this process is complete.
8x8's mitigation has resolved the issue with email pulling in the Contact Center. The issue is now resolved. We are investigating the root cause and we apologize for the interruption.