8x8 is currently investigating an issue with users being invited to a meeting that seemed to be triggered randomly. 8x8 has mitigated the issue and users will not be able to join the meeting any longer. We suggest that users ignore the meeting invite while we investigate the issue further.

On May 1, 2025, 8x8 began receiving reports of users being invited to a meeting labeled metadatauploader (Official path to the 8x8 meeting being “developmentserver/metadatauploader”). This caused users to be prompted to join the same meeting under that name. 8x8 has since disabled this meeting room. Due to this disabling of the room users will now instead have a system message window pop up. 

Furthermore, it is possible to completely disable 8x8’s deep linking functionality through the “Allow meetings to be launched in desktop app” option in the Meetings section of Settings. Note, however, that disabling this feature will make it impossible for users to cross launch meetings in 8x8 Work from calendars and browsers, so 8x8 only recommends that course of action to users who are actively impacted. This can also be disabled in the 8x8 Admin Console under the meetings section for the entire user base for each customer. 

8x8 is currently investigating the cause of this trigger event. We will continue to provide updates as they become available. We apologize for the interruption.

8x8 is continuing to investigate the cause of the inadvertent meeting invites. Based on our analysis to date, these meeting prompts are initiated by a client-side process that interacts with a feature in the 8x8 Work desktop application. This feature allows the app to respond to meeting requests, but only when triggered locally. We have confirmed that the meeting requests cannot originate from external sources and can only be initiated within a given customer’s local environment. There is no evidence that any 8x8 applications or systems have been compromised. 8x8 will continue its investigation and provide updates as more information becomes available.

Progress has been made, and 8x8 has deployed a mitigation to all 8x8 Work desktop endpoints to prevent unprompted meeting invitations. Please instruct users to quit and then relaunch the 8x8 Work application to receive this update. Logging out and logging back in will not resolve the issue. As previously mentioned, we have confirmed that the meeting requests cannot originate from external sources and can only be initiated by other processes running on the same user device. We will provide the next update on Monday, May 5th, 2025, by the close of business PDT.

8x8 Is currently investigating an issue with the 8x8 Meetings service where the symptom is choppy media and performance issues. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue impacting the 8x8 Meetings service causing the performance issues such as choppy media. We continue working on resolving the issue and updates will be provided as they become available.

8x8 has resolved the issue impacting the 8x8 Meetings service. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports where meetings with more than 2 participants are experiencing audio issues.

8x8 has reproduced this issue and are currently investigating the root cause. We apologize for the inconvenience and will send updates as they become available.

8x8 have identified the issue and performed the necessary actions to resolve it. Any impacted meetings will need to be restarted. We apologize for any inconvenience caused. If you are still experiencing issues, please contact 8x8 Support.

We are receiving reports that users are unable to create or join 8x8 meetings. We are currently investigating and will provide updates as soon as possible. We apologize for any inconvenience caused.

Our operations team has identified and resolved the issue. We recommend restarting the 8x8 Work application if it is currently greyed out. We apologize for any inconvenience caused. If you are still experiencing issues, please contact 8x8 Support.

8x8 experienced an issue with meeting where some users were kicked out of the meeting and upon re-joining were missing all participants. 8x8 identified the issue and it is now resolved. All meetings should now be operating normally. If you still believe you are affected please leave the meeting and rejoin to resolve. 

The issues is now resolved and we are investigating root cause. We apologize for the inconvenience. 

8x8 is investigating reports of customers unable to reach 8x8 web services including 8x8 Admin Console portals and joining 8x8 meetings via 8x8 Work applications. We will provide updates as they become available. 

8x8 has observed impact with a major cloud service provider that is impacting accessing 8x8 web services. Symptoms are intermittent and we are investigating mitigation. We will continue to provide updates as they become available. 

8x8 has implemented mitigation to resolve the connectivity issues. We are investigating how we can better prevent impact impact for such events in the future and we apologize for the inconvenience. 

8x8 experienced a brief interruption of meeting service. Some users may of been removed from a meeting or be unable to join new meetings. 8x8 found the root cause and the issue is now resolved. We apologize for the inconvenience. 

8x8 discovered the root cause and symptoms are not longer present. The issue is resolved. 

8x8 is investigating issues with the ability for users to dial in via landline access phone numbers. Joining meetings via desktop or mobile 8x8 work applications is not impacted at this time. We will provide updates as they become avilable. 

The issue with 8x8 Meet dial-in numbers has been resolved. We apologize for any inconvenience caused. If you encounter any further issues, please contact Support.

8x8 operations teams are investigating reports of some users having issues joining 8x8 meetings at this time. We will are investigating and will provide updates as they occur. 

8x8 Operations team have resolved the issue impacting meetings. Joining a meeting now should behave as normal. We are investigating the root cause and apologize for the inconvenience.

8x8 experienced a brief period where joining meetings were taking longer than 30 seconds when using 8x8 Work Desktop. Meetings are now joining normally. We are investigating the root cause and apologize for the inconvenience.

Meetings are now joining normally. We are investigating the root cause and apologize for the inconvenience.