Fax

Internet FAX Issue Affecting 8x8 Work

Americas Fax WorkD and WorkM Fax
 
8X8 has seen an issue with 8x8 Internet Fax service at this time. 8x8 is investigating this issue and will update as more information become available.
 

8x8 is continuing to work to resolve the issue with inbound and outbound internet faxes in 8x8 Work Desktop and mobile applications. We'll continue to provide updates until fully resolved. 

 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has seen recovery of fax services and is seeing normal inbound and outbound traffic resume. We will be monitoring the system and will provide a final update once we confirm full resolution. 

8x8 Work Inbound and Outbound internet fax issues

Americas Fax WorkD and WorkM Fax
 

8x8 Is currently investigating reports that the fax service is not successfully sending or receiving faxes. We are working on resolving the issue and updates will be provided as they become available. 

 

8x8 continues to investigate the Fax issue for sending and receiving. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and will continue to work to resolve it. We will update as more information becomes available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has resolved the issue causing inbound and outbound faxes to fail as of 9:30 AM Pacific. Any inbound faxes that have failed during the impact window may need to be re-sent by the sender.  We are investigating the root cause and we apologize for the interruption. 

Fax Server Maintenance

Americas EMEA APAC Fax Fax Fax Physical Fax Physical Fax Physical Fax WorkD and WorkM Fax WorkD and WorkM Fax WorkD and WorkM Fax
 

Our 8x8 Work fax services will be undergoing scheduled maintenance on December 7th, 2023 from 4AM to 6:00AM US Eastern Time.

Fax services will not be available for the duration of the maintenance.

You will be notified as soon as maintenance is completed.

 

8x8 Work fax services underwent the scheduled maintenance successfully. The Fax services have been verified and are operating as usual.

Outbound 8x8 Work faxes giving error message

Americas Fax Service portals Admin Console (AC) WorkD and WorkM Fax
 

8x8 is investigating reports of 8x8 Work internet fax users getting various error messages when attempting to send outbound faxes when using the 8x8 Work Desktop application. We'll provide updates as they become available. 

 
In addition to being unable to send outbound faxes, the 8x8 Admin Console is unable to load user fax settings and also the numbers page due to the impact to fax service. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has resolved the issue causing outbound faxes to fail. This also resolved some Admin Console pages from not loading. We are investigating the root cause and we apologize for the inconvenience. 

Outbound internet fax issues

Americas EMEA Fax Fax WorkD and WorkM Fax WorkD and WorkM Fax
 
8x8 has identified an issue impacting the ability to send outbound faxes from the 8x8 work and mobile applications. inbound faxing is not impacted. We are working to resolve the issue and will provide updates as the become available. 
 

8x8 has mitigated the issue causing some outbound internet faxes from failing. All outbound faxes are now being processed successfully. We are investigating root cause and we apologize for the inconvenience. 

Fax issue

Americas EMEA APAC Fax Fax Fax Physical Fax Physical Fax Physical Fax WorkD and WorkM Fax WorkD and WorkM Fax WorkD and WorkM Fax
 

8x8 has been notified about a Fax as a Service (FaaS) issue. Our engineering team is working on resolving the issue and updates will be provided as they become available.



 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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